![colleagues gathered around computer](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_351372_BLOG_240704-7.5-featured-image-300x169.webp)
Product: Dynamics 365 Field Service
![colleagues gathered around computer](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_351372_BLOG_240704-7.5-featured-image-300x169.webp)
![A field employee outside in a hard hat and vest, looking at a tablet in their hand. The image incorporates the Dynamics 365 Field Service icon and the Copilot icon.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/05/MSFT_D365_APR29_336463_Blog_Blogheader_240502_V02_1260-300x169.webp)
Enabling fast, flexible, cost-effective service with Microsoft Copilot in Dynamics 365 Field Service
Fast, efficient service, it’s what everybody wants. And today’s field service organizations are answering the call by adopting next-generation AI technologies that can help them be more flexible and responsive to customers while also driving revenue, reducing overtime, and ensuring more predictable arrival and completion times.![Two employees crouching down by boxes in a warehouse. The image incorporates the Dynamics 365 icon.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_D365_APR12_332788_Blog_Blogheader_240415_V02_1260-300x169.webp)
Microsoft unveils AI features for manufacturers at Hannover Messe 2024
At Hannover Messe, the world’s leading industrial trade fair, organizations across engineering, digital technologies, energy, and more will gather to demonstrate solutions for high-performance, sustainable industries. Microsoft is honored to attend this year’s event to showcase how Microsoft Dynamics 365 helps manufacturers.![A field service employee wearing a hard hat, holding a tablet](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_D365_APR11_330649_Blog_BlogHeader_240415_V2_1260-300x169.webp)
Introducing new Microsoft Copilot capabilities to optimize Dynamics 365 Field Service operations
Delivering exceptional service is key for building customer preference and loyalty. Today, we’re introducing new capabilities for Microsoft Copilot in Dynamics 365 Field Service that help service managers and technicians efficiently find the information they need to resolve issues right the first time while keeping customers updated at every step of the process.![A close-up of a woman smiling, incorporating the Dynamics 365 icon and the Microsoft Power Platform icon](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_Dynamics365_APR10_BizAppsAdHoc_Blog_BlogHeader_240409_V1_1260-300x169.webp)
2024 release wave 1 kicks off with hundreds of AI-powered capabilities for Microsoft Dynamics 365 and Microsoft Power Platform
We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.![](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/02/MSFT_DYNAMICS_JAN31_Blog_313847_20240130_FINAL_1260-300x169.jpg)
Forrester study finds 346% ROI when modernizing service operations with Dynamics 365 Field Service
According to our Forrester Consulting study, software that helps organizations improve field service delivery can improve financial performance in two ways: by helping improve customer retention and expansion by exceeding service expectations, and by increasing productivity.![Abstract graphic design incorporating a photograph of two coworkers talking in a studio.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/01/MSFT_Blog_D365_Jan_22_-Template_20240122_V1_1260-300x169.jpg)
2024 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available
On January 25, 2024, we published the 2024 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2024 and September 2024. This first release wave of the year offers hundreds of new features and improvements.![Colorful graphic design including a photo of a field service employee.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/01/MSFT_Dynamics365_Jan_10_Blog_240110_Final_1260-300x169.webp)
Microsoft named as a worldwide Leader in four IDC MarketScapes for Field Service Management & Service Life-Cycle
Across all industries and around the world, field service leaders face any number of challenges in areas including digitalization and modernization of traditionally paper-based processes, rising customer expectations, and employee training and retention.![Colorful abstract design](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/D365_Blog_Abstract-05-300x169.jpg)
Copilot in Dynamics 365 Field Service helps take field support to the next level
One of the most exciting things about the introduction of AI into tools people use every day to do their jobs is the way AI can help revolutionize the way people work. Especially at the frontlines of business, AI provides organizations with innovative and personalized ways to serve customers.![D365 copilot](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/11092023_Blog_Dynamics365_Copilot_Op_v3-300x169.webp)
Introducing new Copilot experiences to boost productivity and elevate customer experiences across the organization
Microsoft Copilot presents an opportunity to reimagine the way we work—turning natural language into the most powerful productivity tool on the planet. With AI, organizations can unearth value in the mountain of data across productivity tools like Microsoft 365 and business applications.![A man and a woman standing in front of a building talking to each other](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/CLO22_HybridWork_003_1280-300x200.jpg)
Microsoft Business Applications Launch Event introduces wave of new AI-powered capabilities for Dynamics 365 and Power Platform
Today, at the Microsoft Business Applications Launch Event, we kicked off the 2023 release wave 2 for Microsoft Dynamics 365 and Microsoft Power Platform, a six-month rollout of new and enhanced capabilities scheduled for release between October 2023 and March 2024.![Field engineer using a laptop on truck tailgate to review data after inspection of turbines on a wind farm.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/Field-engineer-inspects-turbines-300x200.jpg)