Voltaira group’s Post

Check out Voltaira group blog post https://lnkd.in/deTzyNwB and discover: 📝 Why prioritizing customer satisfaction over product leads to recognition as a strategic partner. 📝 How the Poka-Yoke approach and risk prevention practices help us achieve zero-defect products. 📝 Why identifying risk at the earliest stage of the project is essential for high quality.

#MoreThanATeam 💪🏼 Meet Metin Oktay, Quality Manager at our plant in Turkey, EscuTurco. ✔️ Metin is responsible for quality control and assurance and all kind of audits according to IATF requirements. 👉 His role, in collaborations with other departments, aims for maximizing customer satisfaction with fast and permanent solutions on our products. Learn a little more about him and his experience at Escubedo in the video below. #Escubedo #MoreThanACompany #ConnectionSystems

Blumaq's QLU (Quality Level Up) Activity is the pinnacle of Quality Strategy and relies on 3 pillars to trigger and activity of thorough analysis and investigation with the only focus on bringing the targeted product to the highest level of quality and competitiveness. All Blumaq products are eligible for QLU as it is a continuous activity where targeted products are on rotation, so all Blumaq portfolio parts are constantly under improvement. As a long-time Blumaq, S.A. partner, Dabashi’s customers benefit directly from the product improvements that the company makes every day as standard operations. But beyond that, through the close cooperation between the product engineering teams of Dabashi and Blumaq, all Dahbashi customers' needs are taken into consideration for QLU activities. Dahbashi’s strong technical organization offers Blumaq an invaluable source of information and experience of the particularities of Middle East end users and their specific needs. Francisco Martinez added: "Then through fluent communication and cooperation these needs are translated directly into the QLU activities, and I am happy to see today that Dahbashi played an important role in some of the product improvements done in the last few years, but most importantly, this continues today. I strongly believe that customer satisfaction is the ultimate driver for business development success, and that can only be achieved through excellence in quality. Blumaq’ and Dahbashi’s track record is a strong testament to that, and I have no other intention than to keep putting my everyday effort into offering the most competitive product portfolio on the market through our unparalleled technical capabilities." Check out the carousel below for the process Blumaq follows for QLU. #qualitycontrol #spareparts #heavymachinery #aftermarket #technicalsupport

Great discussion yesterday with Alan Lisica at QualityCon in Sarajevo! We delved into the topic of the cost of quality. Some managers believe that it is only defects or scrap, but the reality is that poor quality can cost you much more. Here are just a few examples: 1. Time of your people and equipment to produce 2. Customer dissatisfaction and reduced sales 3. Necessity to have warranty and fix for free And many other sometimes surprising outcomes! If you found this discussion informative, please like this post. We are considering hosting a webinar on the topic and would love to hear your thoughts! #QualityCon #CostOfQuality #WebinarIdeas

1988. Customer Needs are a Moving Target!!!   Much of what I learned about the global scene on Quality Management is traceable to conversations with Frank Tedesco, former Vice President, Juran Institute.   The following was a chat, in 1988, at the Taj Mahal Hotel, Bombay.   FT: Suresh, Quality Management should not be seen as the responsibility of a department. That is the problem in the US.   SL: Frank, I don’t understand. Has that not always been the case? At General Motors? Ford? Crysler?   FT: Exactly. Tell me ….. who defines quality?   SL: We inherit Quality Standards from Professional Bodies. And then, we Conform to those Standards.   FT: What is a Standard? A Standard is the Modal Value of Performance in a specific industry – for a specific product feature, or operational process, or management system.   SL: So, what’s wrong about that?   FT: You are doomed to mediocrity! There will always be the Japanese and Germans who adopt stricter standards. Customers like that.   SL: So, are you telling me that Conformance to Standards is not the Goal?   FT: Yes, It is probably the minimum performance requirement to exist in an industry. Maintaining a Standard is only Quality Control.   SL: Oh!! So where is this conversation going?   FT: Remember always… Customer defines Quality ……Customer Needs are a Moving Target!!!..... Chase your Customer. Not your Competition. #randomthought #customer #customerneeds

What’s customer support without quality management? 🤔 Pure chaos leading to negative experiences and losing your customers. That’s why it’s a must-have for every business to have a solid and robust quality management system. And this is when quality assurance and quality control come in 🌟 Knowing how crucial these two players are, we teamed up with our partner Kaizo to create an article that reveals all aspects of their differences. Swipe through the carousel to get the main ideas or dive deeper into the article by clicking the link: https://lnkd.in/gZUBdicD #EverHelp #Kaizo #customerservice #qualitymanagement

November is #WorldQualityMonth, and at Amkor Technology, Inc., we believe in realizing our competitive potential through QualityFIRST initiatives. Throughout the month, Amkor employees will share examples of how they are driving QualityFIRST at every level throughout the organization. This week's interview is with Jeff Miks, VP of Supply Chain, Quality and Assurance. ▶ How do you ensure quality throughout Amkor? #Quality is a paramount factor in my role at #Amkor, and it plays a pivotal part in the overall success of the organization. Quality directly impacts customer satisfaction by ensuring that our products meet or exceed their expectations. By maintaining high-quality standards, we not only enhance our reputation but also reduce cycle time by minimizing rework and defects. This reduction in defects and rework drives efficiency in our manufacturing processes, ultimately resulting in cost savings. Moreover, a key aspect of my job is ensuring job quality across all levels of the supplier’s organization. This involves clear communication of quality standards and requirements, reducing misunderstandings that can lead to errors and delays. When our teams are aligned with a strong commitment to quality, we can consistently deliver high-quality products to our customers, which is vital for our long-term success. In summary, quality is not just a part of my job, it's the core of what I do, and it has a direct impact on Amkor's performance and reputation. ▶ From your perspective, how does Amkor’s quality compare to its suppliers? Amkor's approach to quality is a mixed bag when compared to our suppliers. We have distinct strengths that set Amkor apart. Our structured quality management system, coupled with rigorous quality training and mindset, ensures that quality remains a top priority throughout our organization. The commitment to quality at Amkor is evident at all levels, from top management to the shop floor. However, it's important to note that our quality performance can be challenging. Quality inconsistency arises from the wide variety of complex customer requirements we encounter, as well as the complexity of the #manufacturing process for different customers and products. To address these complex requirements and maintain our competitive edge, Amkor continues to embrace these challenges, refine our processes and improve our adaptability to meet the diverse customer needs. By doing so, we ensure that our quality remains a benchmark in the industry. #AmkorTechnology #semiconductor #semiconductors #semiconductorindustry #semiconductormanufacturing #wqd23 #wqw23 #wqd2023 #wqw2023 #wqm23 #qualitymonth #Qualitymonthcelebration #electronicsmanufacturing

Hats off to people in the sectors where we never doubted product reliability. We travel in public transport or drive our own vehicles safely on the roads. Any vehicle type you name will have at least 30,000 parts, from the tiniest nuts and bolts to the engine block (not EV). It is getting updated on its design and features every time to delight customers. Have you ever checked the material of the piston or components of the steering system or any other part of the assembly? We choose air travel to reach the destination fast across the continents. There are parts ranging from 3.4 to 6 million in an aircraft based on the type. It has incorporated many changes and included technological updates since its inception to give extra comfort to travelers. Have you ever checked the fitment of the Winglet or the viscosity of the lubrication medium or any other part in the aircraft? We take medicines confidently to cure our illnesses. Medicines strictly go through all good practices in Manufacturing, Laboratory, Quality Control, and Quality Assurance in the Pharmaceutical companies, then reach our hands. Have you ever checked raw material quality or Critical Process Parameter (CPP) impacting Critical Quality Attribute (CQA) in drug manufacture? Still, there are many in the sectors list. We just order an item from these sectors and use it. Have you ever doubted the reliability of the product from these sectors? Like me, everyone says ''no''. Why?  It is proven that they come out qualifying many tests and inspections to ensure quality and user safety. The great effort and dedication of people from the sectors of Automotive, Aeronautical, and Pharmaceutical deserve our appreciation. Share your views in the comments, please.

Today, is the Quality Day, a global recognition of the importance of quality in all aspects of business. At Faisal M. Higgi we believe that quality is not just a department or a process; it is the foundation of success and the driving force behind ability to consistently exceeding customer expectations. Quality isn’t restricted to the corporate world alone. We ALL need to be quality individuals who can always be relied upon to put our best into everything we do. Let us continue to challenge ourselves to think creatively, embrace new technologies, and strive for excellence in everything we do. I came across this video and thought you might enjoy it. Take a look when you have some time. #worldqualityweek #quality #qualitymanagement #excellence #improvements

🎢 Are you securely fastened in our rollercoaster ride through the Quality world? Second stop: the idea that 'Quality is just… secondary' 💫 The Quality Assurance Manager’s mission is to put things into perspective by working with different stakeholders such as engineers, business teams and customers. Their role is crucial for ensuring the customer satisfaction, and therefore the success of a business. 💪 “Because quality is when the customer comes back, not the product.” ✨ Stay tuned for our next video, coming your way next week! #SayHi #JoinUs #QualityAssurance #ThalesCareers #QualityMatters