Love partnering with forward-looking customer engagement leaders like eGain Corporation and Thomas Blume. Appreciate the kind words on our SMS Tier 1 aggregation and direct carrier connections!
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🚚 Struggling to manage multiple last-mile carriers for optimal delivery? You're not alone. Today's brands juggle an average of SIX! While a diverse carrier network offers flexibility and reach, it can create a disjointed #customerexperience. So, what's the key? Our Head of Product Success, Angus Knights, shares his insights on choosing the right carriers and ensuring a unified customer journey: https://lnkd.in/eJVGwehd
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In this video, we explore the fundamentals of customer experience management with an emphasis on making sure that customers have the greatest possible experience with your company, goods, or services at every point of contact. #CustomerExperience Online Efiko Gloria Michael (CCSM) Olorunsola Taiwo Mayank Srivastava Rahul Chalam
What Drives Excellent Customer Service
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Ever thought of the telco customer journey as a treasure map? At each step, we're following the clues left by our customers. From the first hello to well beyond the contract, every interaction gives us hints about what they love and where they need help. It's these little puzzle pieces that help us create experiences they'll truly cherish. Let's. Check out this blog post to see what drives loyalty at each stage
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Ever thought of the telco customer journey as a treasure map? At each step, we're following the clues left by our customers. From the first hello to well beyond the contract, every interaction gives us hints about what they love and where they need help. It's these little puzzle pieces that help us create experiences they'll truly cherish. Let's. Check out this blog post to see what drives loyalty at each stage
Telco Customer Journey: Navigating the Loyalty Stages | Optimove
media.optimove.social
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Ever thought of the telco customer journey as a treasure map? At each step, we're following the clues left by our customers. From the first hello to well beyond the contract, every interaction gives us hints about what they love and where they need help. It's these little puzzle pieces that help us create experiences they'll truly cherish. Let's. Check out this blog post to see what drives loyalty at each stage
Telco Customer Journey: Navigating the Loyalty Stages | Optimove
media.optimove.social
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Ever thought of the telco customer journey as a treasure map? At each step, we're following the clues left by our customers. From the first hello to well beyond the contract, every interaction gives us hints about what they love and where they need help. It's these little puzzle pieces that help us create experiences they'll truly cherish. Let's. Check out this blog post to see what drives loyalty at each stage
Telco Customer Journey: Navigating the Loyalty Stages | Optimove
media.optimove.social
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Excited to share my article on Customer Service! 🌟 In today's competitive market, exceptional customer service is more crucial than ever. I've reflected on my journey and the importance of delivering outstanding customer experiences. Check it out here: #CustomerService #CX #Leadership #BusinessStrategy
The Cornerstone of Stability: The Unwavering Importance of Exceptional Customer Service
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A very interesting and concise read by one of our leaders, Rinoy Varkey, who has lots of global digital transformation projects under his belt, sharing the recipe for success. Given the complexity, cost and the ever-changing market demands, a transformation project seems like a very dangerous understanding. Having the right approach and being supported by a team of experts like IdeaHelix, Inc has, you can ensure that your company transformation journey is business-led, customer-driven and poised for success. #salesforce #digitalbusinesstransformation
Service providers need to transform to stay relevant in a dynamic marketplace where competition for customer loyalty is intense and offer differentiation is increasingly challenging. Implementing these business-led initiatives at the start of the project and revisiting them at multiple points during the transformation journey is the recipe for success. Our Customer Success Officer Rinoy Varkey has done multiple business-led transformations and has used his years of experience to define what works to ensure success... https://lnkd.in/gebraVHx
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What key challenges do Customer Success teams face in their customer lifecycle, especially during these economic times? Our Kaffeine & Karrots chat with Carmel Granahan \(Founder, Unify Success\) and Anshi Bhadoria \(Director - CS & Partner Management, SmartKarrot\) discuss these challenges in depth. 🎧 Kaffeine & Karrots: https://lnkd.in/eqAs89g7 {hashtag|\#|CustomerSuccess} {hashtag|\#|CSLeaders} {hashtag|\#|CustomerSuccessManager} {hashtag|\#|CSM} {hashtag|\#|CSFam} {hashtag|\#|KaffeineKarrots}
Key Challenges in Customer Lifecycle
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Curious how some brands are always a step ahead? 🏃 From anticipating customer needs to building features that set them apart from the competition—they always seem to ‘get it.’ That’s because they actually listen to customer support feedback and use it to improve their products. But, this is easier said than done—most companies simply have too many silos. So, we spoke to professionals who have expertise in running efficient Voice of Customer programs—and using insights from these programs to deliver product excellence. Check out what they have to say: https://lnkd.in/g3938wKS ✍️ Nidhi Lohia Stephanie Ouellet, MBA | Karen Lam | Dave Seaton | Siobhán James | Felisha Wirtshafter | Kristin Sprows | Vinay D.
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