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Focusing on features & functions during discovery? Don't. It's (obviously) not effective. But 👩🏻🏫 Krysten Conner knows it's not usually the sales reps' fault. Sales reps are often taught to ask leading questions that force the prospect to admit to needs that they don't really have. Instead, teach your sales reps business acumen and get them to guide an open conversation—not a trap. Krysten shared her thoughts with Chip House in the latest episode of Insightly's podcast 👇

A must-watch episode for sellers who want to refine their discovery process! Thanks for joining Closing Time, 👩🏻🏫 Krysten Conner!

Courtney Duprey

Content Marketer | Social Media Manager | Podcast Producer | Swiftie in SaaS

1mo

I love that Krysten calls this out – reps are more than likely following the guidance and/or script that their leaders or enablement team provide them.

Rituparna Saha

Enterprise Sales- Leadsquared | Ex- Freshworks | Best Sales Hunter Winner APMEA | SaaS |

1mo

Love this. Its been a very very long time I have seen anyone absolutely ace the discovery call or process ( where questions are more around their business acumen and not on a product/feature ) .

Leslie Adams

Account Executive B2B Sales | Growing Revenue Through Authentic Connection | SaaS GTM Technology | President's Club + Winner's Circle

1mo

Emotions drive decisions, so lead calls with your heart as well as your head UserGems 💎

👩🏻🏫 Krysten Conner

AEs win complex deals with my strategies I Coaching & Free Resources ➡️ krystenconner.com🦄 ex Outreach, Salesforce, Tableau 👉🏼👉🏿👉🏽 Click bell to be notified when I post 🔔

1mo

Better questions = better experience for both Buyers and sellers!

Chip House

Insightly CMO | Modern CRM for Growing Businesses

1mo

Appreciate the repost UserGems 💎

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