Travis Harvey’s Post

Mark your calendars for the Paycor Customer Experience Summit happening Thursday, August 24 from 10 a.m. – 4 p.m. Eastern! We’ve packed this day with valuable sessions that promise to transform the way you think about innovation, learning, and success with Paycor. What’s in store? Here’s a sneak peek: •Resources for Success: Unlock your full Paycor potential and learn how customer voices shape our services. •Empowered to Learn: Discover how our training and certification opportunities can level up your Paycor expertise. •Peer Power! Customer Stories: Get inspired by success stories from other Paycor customers who are driving positive change in their organizations every day. •Paycor’s Partner Ecosystem: Hear how our guiding principle, “Take Care of Customers First,” translates into our robust partnership offerings. •The Paycor Product Roadmap: Get a glimpse of upcoming product additions and exciting enhancements. Plus, we want to hear from YOU in our breakout groups! The summit isn’t just an event; it’s a golden opportunity to empower yourself, drive change, and build winning teams at your organization. Hit that register link and prepare to be inspired. Can’t wait to see you there! Register now! #PaycorCXSummit #Empowerment #Innovation #Networking

Today, we're thrilled to release the INRIX Smart Delivery Suite, a groundbreaking suite of solutions designed to help businesses effortlessly outsmart traffic, optimize delivery schedules, and provide spot-on ETAs to keep customers delighted. This set of tools help delivery and mobility businesses optimize routes, outsmart traffic, and avoid incidents to ensure deliveries arrive safely and on time. SVP of Enterprise Mike Cottle adds "At INRIX, we understand the critical importance of timely and efficient deliveries in today's fast-paced world. By creating the INRIX Smart Delivery Suite, we are empowering delivery and mobility companies with advanced, map-agnostic tools that blend seamlessly into their existing systems. Whether it's a package, a passenger, or a pizza, our suite ensures that every delivery is a journey of precision and safety, tailored to the unique needs of our clients, to keep businesses moving forward, unhindered by traffic, and perfectly in sync with their customers' expectations." Learn more about the INRIX Smart Delivery Suite here: https://lnkd.in/dy-fDiGn

Though I’ll be speaking about customer experience this Wednesday during the LinkedIn audio event, I’m often asked about operational efficiency…    Operational efficiency can make or break an organization    Basically, operational efficiency is the capability of an organization to deliver products or services to its customers in the most cost-effective manner possible while still ensuring the high quality of its products, service, and support   In my experience, operational efficiency relies on a few key traits:   1.) Debriefing: Regularly reviewing and analyzing both successes and failures is crucial. This process allows us to learn and implement changes, leading to continuous improvement. It's not just about what went wrong, but how things can be made better. This applies to all operational elements - sales, customer support, DevOps, etc.    2.) Transparency: Improvement is impossible without transparency. Employees need to feel free to speak up, suggest improvements, and focus on the overall process rather than just their individual roles   3.) Compensation: People are motivated by compensation. Having the right reward structure for operational efficiency is vital. At Trax Retail, for example, we gave quarterly awards to employees who were exceptional in their client relations. Our annual NPS score, which measures client satisfaction, was directly linked to the annual bonuses of all employees   Incorporating these elements into your operational strategy can significantly enhance efficiency and productivity   Does this fit with your experiences?   If you have questions, I’d be happy to answer them live on Wednesday (link here: https://lnkd.in/e4FKyv2z) #mondaymindset #operationalexcellence #bestpractices

100% agreed Courtney Jones. We whole-heartedly believe that working closely with customers to match changing business requirements with product agility is the key to customers thriving… and if that means that we sometimes celebrate with a well deserved drink - then cheers! 🍻 You may remember the post that I shared last-week feat. Austin Cook where he said something similar to Courtney… in his own words, ‘DealHub customer success helped us to move faster & guided us on key considerations when we needed to slow down’.    Faster GTM execution is achieved when change management is made easier. #gtm #changemangement #agility

Friday thoughts As we wrap up another week, let’s draw inspiration from the heart of our success: customer centricity and operational excellence. please understand that the homework will always be there at every stage and different level, even while you are progressing but These two pillars not only define our purpose but also drive our progress, innovation, and growth. Customer Centricity: The Core of Our Mission Putting the customer first is more than a strategy; it's a mindset. It means understanding their needs, anticipating their desires, and exceeding their expectations. When we center our operations around the customer, we foster loyalty, trust, and a sense of community. Remember, a happy customer is the best business strategy of all. Operational Excellence: The Engine of Our Success Operational excellence is about creating an ecosystem where efficiency meets quality. It's the pursuit of continuous improvement, striving for perfection in every process and product. By streamlining operations, we reduce waste, increase productivity, and deliver greater value to our customers. Excellence in operations isn't just about doing things right; it's about doing the right things, excellence is about attention to detail. Synergy of Customer Centricity and Operational Excellence When customer centricity aligns with operational excellence, magic happens. This synergy ensures that every action we take is both effective and efficient, resulting in unparalleled customer satisfaction. It’s about being agile and responsive while maintaining the highest standards of quality. Friday Takeaway As we step into the weekend, let's reflect on how we can better serve our customers and refine our operations. Let’s commit to listening more closely, acting more decisively, and innovating more boldly. Together, we can build a future where our dedication to customer centricity and operational excellence sets us apart. Have a fantastic Friday, and let’s keep pushing the boundaries of what we can achieve! #CustomerCentricity #OperationalExcellence #Inspiration #Motivation #FridayThoughts #ContinuousImprovement #CJLogistics #Wedesignlogistics

Handoff Harmony: Unveiling the Seamless Dance Between CSMs and Account Teams! 💼🕊️ Brazen’s VP of Customer Success, Sierra Ryan, spills the beans on the art of the perfect transition 🌟🎉 Team Symphony: Sierra's insights reveal that it's a collective effort, a choreography involving Sales, accounts, and CS. It's not just a handoff; it's a synchronized endeavor 🙌 The metrics, objectives, and every detail are the puzzle pieces forming the bigger picture of customer satisfaction 🧩 💪 Power Partnerships: Sierra's strategy unites the powerhouses of accounts and CSMs. It's not about separate lanes; it's a collaboration that propels clients towards their goals 🚀🤝 It’s all about tailoring transitions… From key accounts to the mid-market gems, your approach should adapt to fit, ensuring each handoff is as snug as a glove, no matter the size 🌟 Thanks, Sierra ✨ p.s. Remember to follow Abbot 🤖 for daily insights from CS leaders! #CustomerSuccess #CustomerExperience #CS #CSM #CLS

Across industry, the improvement of key performance indicators is the precursor to profitability improvement. Blue Yonder's "Dare to Compare" tool gives users the ability to benchmark themselves against industry best practice. It allows them to see where their business is excelling and where there are opportunities to improve. Learn more in this Blue Yonder Live session on Oct. 3 at 1 p.m. ET where host Terence Leung who will explore the power of value metrics with Steve Barker, VP of Customer Success, and how the Dare to Compare results can be used as the foundation for business improvement.

In today's fast-paced retail market, ensuring product availability is key to customer satisfaction and business success. Leveraging a digital supply chain with the core supply chain processes can revolutionize how retailers manage inventory, streamline operations, and meet customer demands efficiently. Dive into these key strategies to optimize product availability in the white paper ‘Optimize product availability with a digital supply chain’ by Per Gustafsson. Optimize Product Availability with a Digital Supply Chain (tcs.com) #goalgo #supplychain

The 5 Core Rules of Delivering Nice CX

Join us for an exclusive webinar if you are facing the issues related to Last Mile Delivery Operations. Listen to our experts on 11th April. #OTM #LastMileLogistics #Webinar #CustomerService #Logistics #SupplyChainExecution