Tata Consultancy Services - Research’s Post

Businesses face uncertainties due to climate change, geopolitical instability, cyber incidents, and so on. This highlights the need for a process that can quickly detect emerging problems and propose solutions. At ServDes 2023, our researchers Bhaskarjyoti Das, Dr. Ravi Mahamuni, and Sylvan Lobo presented a rapid service design approach that can mitigate gradually unfolding service experience disruptions in organizations. This approach can accelerate the service design process, enable quick response to such disruptions, and creatively and iteratively ensure service continuity. To know more read the #ResearchPaper here- https://bit.ly/3xHMNWo #Research #Publications #ServiceDesign

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