TCS BaNCS’ Post

True to building frictionless journeys. Great to have been part of an amazing team and work with some of the best minds to develop a solution which helped improve the end customer experience and provide frictionless experience.   #agile #zerodowntimedelployment #bankingtransformation #frictionlessjourneyswithtcsbancs #tcsbancs

Tata Consultancy Services

Payment Modernisation, Banking on innovation? Whatever your plans for 2024, Partner with us for intelligent banking solutions: - Reimagining the banking and payments experience, Pre-empting and mitigating risk, Battling financial crime in a digital-first world....   Banking is moving beyond banks. As banking services become embedded in other sectors, firms are pushing their traditional boundaries to build cross-industry ecosystems and create value at every stage of the customer journey. This boundaryless model, supported by the right intelligence, helps create innovative offerings and experiences. And a humane approach to banking—based on inclusivity and sustainability—drives holistic growth.    Read more here Banking on purpose-led ecosystems https://lnkd.in/eszwuZAi Or reach out to me to see how TCS can help support you

TCS BaNCS helped launch a digital-only neo bank in five months, with 90-second customer onboarding on the mobile, and seamless integration with the financial ecosystem in the region. Watch the video to learn more about this - https://lnkd.in/dmdU7Vx5 #digitalbanking #integratedecosystem #UAEPass #openarchitecture #frictionlessjourneyswithtcsbancs #TAMM  

Disappointed with TCS Private Limited Service: Unacceptable Experience I am compelled to share my recent experience with TCS Private Limited, which has left me extremely disappointed and frustrated. As a customer, I believe it's crucial to highlight instances that reflect poorly on the service quality and professionalism of a renowned company like TCS Private Limited. I had entrusted TCS with the delivery of an important consignment, only to receive a shockingly inefficient service. To my dismay, I was informed that my package was returned due to an alleged "wrong address." It is both baffling and disappointing that TCS would consider such an excuse as a justification for their failure to deliver a package. What is more concerning is the lack of communication on their part. Not only did TCS fail to successfully deliver the consignment, but they also neglected to inform me about the returned package until I took the initiative to follow up. This level of negligence and disregard for customer satisfaction is simply unacceptable. As professionals, we rely on courier services to uphold a standard of reliability and accountability. TCS has certainly fallen short of these expectations in my recent experience. It is my hope that by sharing this unfortunate encounter, we can encourage companies like TCS to reevaluate their customer service practices and ensure that such lapses are rectified promptly. Let us hold companies accountable for their service quality and demand transparency in their operations. It's time for TCS to step up and address these issues to regain the trust of their valued customers. #CustomerService #PoorService #TCS #ServiceQuality #Accountability #CustomerExperience

You Ask...We Tell 😉!! It is likely that there are 30 or more agents being managed by one or two In-House TCs. They are able to do the basic transaction work but do not have the time to attend to your specific business needs. They likely are not able to handle real-time situations, communicate directly with your clients as their unique questions come up, or provide the highest level of customer service your clients deserve. CTC can work with your In-House TC to make sure all your needs are met.

Elevate Customer Experience with Virtusa's Contact Center Transformation solution! Address challenges in banks, optimize operations, and achieve higher efficiency. Explore our process-driven approach for improved CSAT, KPIs revenue and business agility: https://splr.io/6041cJAsU #ContactCenter #CXOptimization #CustomerExperience #EngineeringFirst

What do TCS do? Whatever your industry. Discover our impact. Banking, FI's, Capital Markets; Communications, Media, Information Services.... Consumer Goods and Distribution, Education. Energy, Resources, and Utilities, Healthcare, High Tech, Insurance, Life Sciences, Manufacturing, Public Services, Retail, Travel and Logistics...

TCS: A Leader in Innovation and Customer Focus Expertise: TCS has a deep pool of talent and expertise, with over 600,000 employees worldwide. This gives it a significant advantage over its competitors, who may not have the same level of resources and expertise. Innovation: TCS is constantly innovating and developing new technologies. It invests heavily in research and development, and it has a track record of bringing new products and services to market. This helps TCS stay ahead of the curve and keep its competitors at bay. Customer focus: TCS is laser-focused on its customers. It works closely with its customers to understand their needs and develop solutions that meet those needs. This commitment to customer satisfaction has helped TCS build a strong customer base and attract new clients. Global reach: TCS has a global reach, with offices in over 50 countries. This gives it a significant advantage over its competitors, who may not have the same global footprint. This allows TCS to serve clients from all over the world and to deliver services in a timely and efficient manner. Your Turn! Like, share and comment #TCSInnovation #CustomerCentricity #TechTrailblazers #FutureForward #zactor #technology #zactortech

𝐓𝐂𝐒 𝐐𝟏 𝐫𝐞𝐬𝐮𝐥𝐭 𝐚𝐧𝐧𝐨𝐮𝐧𝐜𝐞𝐝: 𝐍𝐞𝐭 𝐩𝐫𝐨𝐟𝐢𝐭 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐛𝐲 𝟏𝟕% 𝐘𝐨𝐘 ·  TCS registered net profit of 𝟏𝟏,𝟎𝟕𝟒 𝐂𝐫 𝐢𝐧 𝐐𝟏 𝐅𝐘𝟐𝟒 𝐚𝐠𝐚𝐢𝐧𝐬𝐭 𝟗,𝟒𝟕𝟖 𝐂𝐫 𝐐𝟏 𝐅𝐘𝟐𝟑 figures due to better cost realisation. ·  Net profits are declined 𝟑% from QoQ basis. ·  Revenue rises 𝟏𝟑% on YoY basis to 𝟓𝟗,𝟑𝟖𝟏 𝐂𝐫 and 𝐮𝐩 𝟎.𝟑𝟕% QoQ basis, operating margin down 𝟏𝟑𝟎 basis points sequentially. ·  There will be a near term softness due to uncertainty. #followme #stock #tcsresult #market #valuation