It was a pleasure to welcome industry leaders in Helsinki, Finland, to discuss the future of retail. The roundtable was opened by SUBHADIPTA SAMANTRAY, Country Head, Finland, Tata Consultancy Services, and moderated by Arhi Kivilahti, Finnish Retail Strategist, with Cheenttan Voraa sharing a global perspective and examples of what is moving Retail. A big thank you to all the participants, Fiskars Group, SOK, Fazer, Valio, and Paulig Group for their invaluable insights and contributions. Here are some of the key takeaways from the discussions: • Data and AI are playing a pivotal role in designing new strategies for the evolving retail landscape. • While data and AI use cases exist across the value chain - commercial (Price, space, assortment) and supply chain (forecasting, transport, warehouse) optimisation are leading the charge. • Investing in change management is pivotal to successful adoption across the business. • Initial Investments in Gen AI use cases for improving productivity are proving beneficial. All participants aim to shape a brighter future for retail in Finland. Stay tuned for more updates on this exciting journey
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Good One SUBHADIPTA SAMANTRAY. I particularly agree with the use cases in supply chain and commercial. These are the two areas making the impact on all aspects - top line, bottom line as well as customer experience. What is essential is a robust and proactive IT underneath. And Change management has always been crucial for embracing the organization wide adoption of AI.
Thank you Johanna Widomski,Jani Tuominen,Tuomas Salusjärvi,Ville Kinnunen, Aleksi Salminen Cheenttan Voraa for an insightful and inspiring conversation. It is abundantly clear that the advancement of technology including AI shall redefine the future of Retail and Customer experience in exponential way. Abhijit Niyogi SenthilKumar Balraj Shreerang Talekar Rohit Jain #TCS #tcsretaileurope #DigitalTransformation #goAlgo #algoretail #AI
Ravi Trivedi
2w
Excellent event and really good insights 👍
Rajesh Sidar
2w
Safety supervisor job available
Interesting event
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Hari Baheti
1w
Interesting event
Toby Ch
4d
Exciting!
Great event and lot of great Insights!
Global Head -Sustainability and Circular Economy Consulting and Transformation at TCS Pace ☑️Strategy Disruption Digital Carbon Neutrality,💲Business Model 🏆Agile Coach
2wExcellent observations. With #innovation at core, #retail sector would be one of the front runner industries to #transform offerings in order to take care of radically #new demands from #future customers leveraging #AI, #sustainable #supplychain and new #ecosystem #orchestration.