Susanna Schmidt’s Post

Explore strategies for CX success with NPSx. Join my colleague, Maureen Burns, Partner at Bain & Company, as she explores how companies are utilizing Generative AI and personalization at scale to deliver exception customer experiences. Walk away with new insights on how to build customer loyalty in the age of high expectations and digitalization. We hope to see you there!

We’re back for the third episode of Decoding AI. AI is an invaluable tool for customer experience. CX teams recognise the need for a big overhaul in their tech, workflows, and the roles and responsibilities of their human agents. But how exactly should one get started? Join us for this episode of Decoding AI, where we’ll uncover: 🧩 Where the human-led support fits in the picture of AI solutions 👤 The importance of personalisation in customer experiences 🤖 How Predictive and Generative AI come together to further enhance customer satisfaction and loyalty Don’t miss out on this exclusive opportunity to learn how you can elevate your CX initiatives. 🔗 https://lnkd.in/g7FGttSD .

We’re back for the third episode of Decoding AI. AI is an invaluable tool for customer experience. CX teams recognise the need for a big overhaul in their tech, workflows, and the roles and responsibilities of their human agents. But how exactly should one get started? Join us for this episode of Decoding AI, where we’ll uncover: 🧩 Where the human-led support fits in the picture of AI solutions 👤 The importance of personalisation in customer experiences 🤖 How Predictive and Generative AI come together to further enhance customer satisfaction and loyalty Don’t miss out on this exclusive opportunity to learn how you can elevate your CX initiatives. 🔗 https://lnkd.in/geWxWR2g .

Explore strategies for CX success with NPSx. Join my colleague, Maureen Burns, Partner at Bain & Company, as she explores how companies are utilizing Generative AI and personalization at scale to deliver exception customer experiences. Walk away with new insights on how to build customer loyalty in the age of high expectations and digitalization. We hope to see you there!

Do you know what the #1 GenAI use case is? Driving the customer experience. Join the experts on October 24th to learn how to create conversational experiences with your own data, to make happier (and more profitable) customers!

Explore strategies for CX success with NPSx. Join my colleague, Maureen Burns, Partner at Bain & Company, as she explores how companies are utilizing Generative AI and personalization at scale to deliver exception customer experiences. Walk away with new insights on how to build customer loyalty in the age of high expectations and digitalization. We hope to see you there!

We’re back for the third episode of Decoding AI. AI is an invaluable tool for customer experience. CX teams recognise the need for a big overhaul in their tech, workflows, and the roles and responsibilities of their human agents. But how exactly should one get started? Join us for this episode of Decoding AI, where we’ll uncover: 🧩 Where the human-led support fits in the picture of AI solutions 👤 The importance of personalisation in customer experiences 🤖 How Predictive and Generative AI come together to further enhance customer satisfaction and loyalty Don’t miss out on this exclusive opportunity to learn how you can elevate your CX initiatives. 🔗 https://lnkd.in/gwJpAuJd .

We’re back for the third episode of Decoding AI. AI is an invaluable tool for customer experience. CX teams recognise the need for a big overhaul in their tech, workflows, and the roles and responsibilities of their human agents. But how exactly should one get started? Join us for this episode of Decoding AI, where we’ll uncover: 🧩 Where the human-led support fits in the picture of AI solutions 👤 The importance of personalisation in customer experiences 🤖 How Predictive and Generative AI come together to further enhance customer satisfaction and loyalty Don’t miss out on this exclusive opportunity to learn how you can elevate your CX initiatives. 🔗 https://lnkd.in/gwJpAuJd .

We’re back for the third episode of Decoding AI. AI is an invaluable tool for customer experience. CX teams recognise the need for a big overhaul in their tech, workflows, and the roles and responsibilities of their human agents. But how exactly should one get started? Join us for this episode of Decoding AI, where we’ll uncover: 🧩 Where the human-led support fits in the picture of AI solutions 👤 The importance of personalisation in customer experiences 🤖 How Predictive and Generative AI come together to further enhance customer satisfaction and loyalty Don’t miss out on this exclusive opportunity to learn how you can elevate your CX initiatives. 🔗 https://lnkd.in/gENedpZU .

We’re back for the third episode of Decoding AI. AI is an invaluable tool for customer experience. CX teams recognise the need for a big overhaul in their tech, workflows, and the roles and responsibilities of their human agents. But how exactly should one get started? Join us for this episode of Decoding AI, where we’ll uncover: 🧩 Where the human-led support fits in the picture of AI solutions 👤 The importance of personalisation in customer experiences 🤖 How Predictive and Generative AI come together to further enhance customer satisfaction and loyalty Don’t miss out on this exclusive opportunity to learn how you can elevate your CX initiatives. 🔗 https://lnkd.in/eRxHquMs .