Sensient Technologies Corporation’s Post

When I lived in the western US, some people were making fun of my Canadian accent. They also made fun of American accents in the east. The point is, it doesn't matter who you hire to answer customer support calls. Someone will always have something to say about their accents. 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭 𝐓𝐇𝐈𝐒 𝐢𝐧𝐭𝐨 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐞𝐚𝐦'𝐬 𝐝𝐚𝐲 𝐭𝐨 𝐝𝐚𝐲 𝐩𝐫𝐨𝐜𝐞𝐬𝐬. When someone calls in and says 'you have an accent, where are you?' 'I'm in the Philippines....' DO NOT allow your customer service team to simply pause after this statement. 𝐓𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐭𝐡𝐢𝐧𝐠 𝐭𝐨 𝐬𝐚𝐲 𝐢𝐬.. '𝐈'𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬, 𝐛𝐮𝐭 𝐝𝐨𝐧'𝐭 𝐰𝐨𝐫𝐫𝐲 𝐈'𝐦 𝐠𝐨𝐢𝐧𝐠 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐭𝐨𝐝𝐚𝐲. 𝐂𝐚𝐧 𝐲𝐨𝐮 𝐩𝐥𝐞𝐚𝐬𝐞 𝐩𝐫𝐨𝐯𝐢𝐝𝐞 𝐲𝐨𝐮𝐫 𝐭𝐞𝐥𝐞𝐩𝐡𝐨𝐧𝐞 𝐧𝐮𝐦𝐛𝐞𝐫 / 𝐨𝐫𝐝𝐞𝐫 𝐧𝐮𝐦𝐛𝐞𝐫 ?' Customer service reps should always lead the conversation in the direction of helping the customer. Simple, yet very effective to take away the customers concerns about an accent. Accents have nothing to do with anything. 𝐇𝐞𝐥𝐩𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐢𝐬 𝐞𝐯𝐞𝐫𝐲𝐭𝐡𝐢𝐧𝐠. Jozsef Kiss Need advice? Text me @ 1 855 688 7723 #customerservicerepresentative #customerexperience #callcenter

Did you know? Did you know that outsourcing contact centers can handle multilingual customer support, catering to a diverse customer base? Language should never be a barrier to excellent customer service! Our outsourcing contact centers are equipped with skilled agents proficient in multiple languages, ensuring seamless communication with customers worldwide. Whether it's English, Spanish, French, or any other language, we've got you covered! 🌍 Let us help you expand your global reach and cater to a diverse clientele. Feel free to ask about our services! Or get in touch with our CEO Jose Paz🇭🇳 #outsourcingservices #nearshoreoutsourcing #outsourcingsolutions #customerexperience #techsupport #salescareers #interpretationservices #interpreting #virtualassistantservices #staffingservices #staffingsolutions

I am working with multiple Customer Service Advisors/Key Account Managers who are multilingual due to the nature of my clientele. ❗ Predominantly, I have candidates on my books with the following language skills; Spanish, Twi, Mandarin, Portuguese, Italian, French, Dutch, German and Romanian.❗ Multilingual customer service advisors and key account managers in global businesses offer numerous advantages. ✅ 🌐 They enhance customer satisfaction by eliminating language barriers, ensuring effective communication and understanding. 🌐 They broaden market reach and facilitate international expansion, catering to diverse linguistic demographics. 🌐 They foster stronger client relationships through personalised interactions in customers' native languages, enhancing trust and loyalty. 🌐 Multilingual staff can navigate cultural nuances adeptly, resolving issues sensitively and promoting cultural sensitivity. 🌐 They equipt the company to adapt swiftly to global market dynamics, fostering competitiveness, innovation, and sustainable growth. If you are looking for advice on how to approach a business case for multilingual staff or are wanting to see the best in the market, bob me a message.

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👩💻 Qualities of Bilingual Customer Service: In today's diverse and interconnected world, the demand for bilingual customer service in (EE. UU.) grows more and more. As businesses expand globally and communities become more multicultural, the ability to communicate effectively in multiple languages is not just a desirable skill, but a crucial asset. A bilingual customer service representative serves as a bridge between cultures, enhancing the customer experience and fostering inclusivity and that is part of what I have been developing and doing throughout my professional and personal career. Firstly, fluency in both English and another commonly spoken language such as Spanish, This fluency goes beyond mere translation; it involves understanding nuances, idioms, and cultural subtleties to ensure clear and accurate communication. I look forward to the possibility of discussing this opportunity further and sharing how my passion aligns with the vision and goals from any company interested in bilingual customer support. Hope y'all have a great day! 🙂 #remotework #remoteopportunities #eeuu #Usa #opentowork #bilingual #spanish #english

Roles with very few benefits AND fully office based make German speaking jobs very difficult to fill. In our experience, here's 5 things that German speaking professionals ARE looking for

𝐘𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐢𝐬 𝐤𝐢𝐧𝐠. Surely, you’ll agree with me on that. But do you also show your customers that they are king in your communication? It seems obvious, but I come across the 3 following expressions now and again. Because I used to work in national and international customer service, it is frustrating especially when people should be more friendly when dealing with customers. In the slides, I‘ll show you the 3 most dangerous words you shouldn‘t use in your daily international customer communication. Would you like to add a word or expression which you came across? 👇 #businessenglish #englischbremen #corporatecommunication #customerservice #englischarbeitsalltag 💥I am Petra. 🌎 Business English Coach for business professionals Do you like my posts and would like to read more? 🔔 Ring the bell on my profile top right. Follow #petra4businessenglish

Job location - Delhi

Are you tired of struggling to communicate effectively with your clients in the call center? 📞💬 Being able to confidently converse in English is crucial when resolving customer care issues. It's not just about understanding their concerns but also articulating solutions clearly. 🌟✅ Improved communication skills can lead to enhanced productivity and increased sales for your company. 💼💰 At TCEC (Teacher Coles English Corner), we offer creative language solutions to help you master English fluency. 🌐🗣️ Don't let language barriers hinder your success. Invest in your professional growth today! 🚀💡 #communication #customerrelations #callcenter #englishfluency #professionaldevelopment #languagebarriers #success Image by Gerd Altmann from Pixabay

🚧 Transforming Customer Support for Building Contractors: The Power of Native English Call Centers 🚧 Hey everyone in the construction community! As we navigate the complexities of construction projects, one aspect often overlooked is customer support. That's where the game changes with Native English Call Centers. 🌍 Why South Africa? Linguistic Excellence: With a strong command of English, South African call centers ensure clear, effective communication with your international clientele. Cost-Effective: High-quality service without the hefty price tag. Cultural Affinity: South Africa's diverse culture resonates well with Western business practices, ensuring a seamless customer experience. 📞 Impact on Your Business: Enhanced Customer Satisfaction: Your clients receive top-notch support, boosting their trust in your services. Focus on Core Operations: With reliable call centers managing customer interactions, you can concentrate on what you do best – building and construction! Global Appeal: Native English support positions your business as a global player, attracting clients from key markets like the US, UK, Australia, Israel, and New Zealand. Let's revolutionize how the construction industry handles customer interactions. Embrace the change with South Africa's Native English Call Centers! Looking to upgrade your customer experience? Let's chat! 🏗️💬 #ConstructionIndustry #CustomerSupport #BuildingContractors #GlobalBusiness #SouthAfricaCallCenters