We use these words naturally — but we are blissfully unaware of the damage they can cause.
Chili Palmer
8y
Good article - I do try to avoid these words in many situations, but sometimes they are just what is needed to present an idea more softly. Don't use these words mindlessly, but they don't need to be avoided at all costs.
Be careful of exchanging I with we or you. Plenty of research on it, just review "you statements". I can take responsibility for my actions while saying "you" may make it a problem. Just like saying "my employees" can backfire, some employees will take that as they are owned. A bit of caution on pronouns is in order. I think is fine, research actually leans towards it not away from it.
Great advice, even outside emails! If you're a friendly person who doesn't want to upset others, or if you're not a line manager but still need to get others to meet deadlines at short notice, it's easy to fall into the trap of using those phrases. Funnily enough, I started the second sentence here with the words 'I think'... and then deleted them!
Carl Sims
8y
I think (my thoughts on the matter) this article makes some points, I also think everyone uses slang/jargon/vernacular, synonyms, etc. Hopefully (Perhaps) people will gain the understanding of the different communication styles used for Formal and Informal briefings, To not factor that in would be Kind of (like-unto), a person not following the recipe/ not adding all the elements/ingredients prior to baking, cooling and presenting a cake. Human beings Should strive to put forth solid messages. I am sorry (semi saddened) that the person didnot consider that prior to sharing the message. Soon (In the future) I will respond to more posts. Mr.Carl
How about adding "checking in" in the subject line?
Cesar Patiño
8y
Interesting article and that's true some of these words could be removed or changed. But in my case I "just" use them to be more polite writing e-mails.
Kisan
Items one and seven are contradictory. Otherwise excellent advice.
Ajith Babu
8y
Real insights!
Project Coordinator at OneSubsea
8yPoint 7 is spot on. 'Should' is a dream and a fairy wish. Never resort to 'should'.