How can we optimize the employee experience and encourage commitment?
That's the question Anne Vonbank and Philippe Legrand asked Véronique Matignon Ménard, David Meneses, Sidonie Lacome and me, during a round table discussion at Congrès HR' (Arcaneo, Groupe AEF Info) last week.
We didn't debate the usefulness of maximizing employee engagement, even though all four of us were part of companies with different challenges, sizes, business models and life-cycle stages.
Indeed, it has clearly become necessary everywhere: to attract talents, to retain them, to make them want to learn and adapt, to allow them to feel at ease so they can perform, and to be part of a long-term success.
Listening to employees is a "good old recipe". It's not new. And there are many ways of doing it, including:
- A quantitative approach - I'm thinking in particular of #engagement #surveys: at Doctolib, we update them very regularly, and sharing them is part of our managerial routines so that employees feel listened to, just like any other developer "#retro"; but it's also an indicator that is looked at "zooming out" to ensure that our strategy is the right one, and that it's anchored.
- A qualitative approach: there's no substitute for the #human touch. I'm thinking of interactions during "moments that matter" between managers and managees, or with the People function. This is important in everyday professional life, and even more so during periods of change.
Another aspect that has become very important today, in my opinion, is that internal and external have become porous: we need to engage talents "inside out"! This is good news, because it forces us, employers, to be congruent between what we say they do, and what we actually do.
For instance: at Doctolib, user satisfaction is a priority. This is true on a day-to-day basis in the lives of our teams, whether they be tech & product, sales, customer care, support functions...: they regularly interact with healthcare practitioners to understand their daily lives and their pain points, and we monitor our users satisfaction at ExCo level as a priority KPI. Well, it's also true from a People point of view: employees satisfaction is one of the priority indicators monitored by ExCo as a priority KPI.
Camille Jordan Caroline Matthieu
J-8 pour la 46ème édition du Congrès HR’ au Pré Catelan ! 😉
Le programme est disponible sur notre site : https://congreshr.com/
A noter :
2 Grands Débats
10 sessions composées de 80 témoignages
Des ateliers expérientiels et d’intelligence collective
Votre présence est précieuse pour faire de cet événement un véritable succès.
A très vite !
Infos pratiques :
📆 Mercredi 3 et Jeudi 4 Avril
🕐 8:45-17:30
📍Pré Catelan - Bois de Boulogne, 75016 Paris
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