Pyramid Global Hospitality’s Post

✨Since it is almost six months of my last position, let me share my thoughts on a once-in-a-lifetime opportunity as the Pre-Opening Front Office Manager at Courtyard by Marriott Yerevan. ✨ Being entrusted with this pivotal role during the pre-opening phase is an honor beyond words. It's not just about managing a Front Office; it's about shaping the very essence of hospitality that will define our guests' experiences for years to come. ✨ In this dynamic position, I am committed to: - Building a world-class Front Office team that embodies the spirit of hospitality and excellence. - Creating unforgettable guest interactions that leave a lasting impression and set new industry benchmarks. - Spearheading innovative strategies and processes to ensure operational efficiency and seamless guest journeys. - Collaborating with diverse teams to bring our collective vision to life and exceed expectations. - Cultivating a culture of passion, professionalism, and continuous learning among our team members. ✨ Stay tuned for more ✨ #PreOpening #FrontOfficeManagement #HospitalityExcellence #teambuilding

The Unsung Heroes of the Hospitality Industry: The Front Office Team! Picture this: you've just arrived at a breathtaking resort, ready for a memorable getaway. You step into the lobby, and a warm smile greets you at the front desk. That's the magic of the front office department! As a key pillar of any successful resort, the front office team plays an indispensable role in creating unforgettable guest experiences. Let's take a moment to appreciate these unsung heroes who work tirelessly behind the scenes. First Impressions: The front office team is the face of the resort, representing its values and culture. They have the power to transform a simple check-in into a remarkable first impression. Their warm greetings, attention to detail, and personalized service instantly make guests feel valued and welcomed. Information Hub: Need directions to the best local restaurants? Or perhaps recommendations for exciting activities nearby? The front office team is your go-to source for all things local. Their extensive knowledge about the resort and the surrounding area ensures that guests have all the information they need for an extraordinary stay. Administration Aces: The front office department is a multitasking powerhouse. From managing reservations and room assignments to handling guest inquiries and check-ins, their organizational skills are second to none. They work seamlessly with other departments, ensuring smooth communication and efficient operations throughout the resort. Problem Solvers: In any industry, challenges can arise unexpectedly. But fear not! The front office team is known for their ability to handle any situation with grace and composure. Whether it's resolving a reservation mix-up or addressing a guest concern, they are masters at turning potential problems into opportunities for exceptional service. So, the next time you visit a resort, take a moment to appreciate the incredible work done by the front office team. Their dedication, professionalism, and commitment to excellence are what make your stay truly extraordinary! Let's give a shoutout to these amazing individuals who make the resort experiences unforgettable! Share your favorite front office moments in the comments below - we'd love to hear your stories! #HospitalityHeroes #FrontOfficeExcellence #ResortExperience #UnforgettableMemories

🏨 It's time for a reality check: the recent hotel hiring spree might sound like good news, but it's time for a reality check. ✅ The hospitality industry has been on a rollercoaster as explore by The Wall Street Journal. And it's fair we're either feeling the twists and turns or about to experience them. 🎢 In short, staff shortages are very real, and it's impacting the guest experience. 💼 The Hiring Frenzy: Hotels are striving to bring back the charm, but it’s not without its challenges. From room service to amenities, the post-pandemic era demands more hands on deck. 💸 The Cost Conundrum: While daily room rates stay high, hotels are grappling with a $123 billion compensation bill this year. The industry is caught in a dilemma—how to offer top-notch service without burning a hole in travelers' pockets. 🔄 The Industry Pivot: Hotels are getting creative, but not without reservations. Embracing efficiency through technology and multifunctional staff might be the new norm, but the workforce is watching cautiously. 🌐 A Sector in Transition: The recovery is uneven, and every hotel is on its unique journey. Some are thriving in Southern Florida, while others are redefining services elsewhere. 🤝 A Call for Collaboration: Now more than ever, the industry needs solutions that adapt to these challenges. It's a call for collaboration—between technology and tradition, efficiency and empathy. At Nowsta, we're not just a platform; we're your partners in navigating these unprecedented times. Let's reimagine hospitality together. 🌟 https://lnkd.in/gVPrauGg #HotelIndustryInsights #StaffingChallenges #NowstaPerspective 🛎️✨

One of the critical aspects of hotel planning is the efficient management of back-of-house spaces. Hiring a professional consultant is essential due to their experience and resources for precise space mapping. Given the demanding nature of the hospitality industry and its extended working hours, ensuring a comfortable working environment is crucial. A well-managed back of house, when executed effectively, promotes the seamless operation of the "front of house," ensuring error-free functionality. Without a back-of-house planning specialist, the workplace may become a safety hazard, endangering both hotel staff and guests. Inadequate planning can lead to overcrowding, disorganisation, and emergencies that could have been prevented with professional oversight. #CKPhospitality #hospitalityindustry #hoteldesigner #backofhouse #bohplanning #hospitalitydesigner #boharchitects #hospitalitydesign #kitchenarchitects #hoteldesign #restaurantdesign #commercialdesign

For anyone who loves all New York City has to offer and enjoys working with and pleasing people, listen up: "Based on every desk that I've talked to, literally everyone's looking [to fill concierge roles] in Manhattan, and almost all of the top hotels have concierge jobs posted," she said. "After Covid, hotels came back with smaller desks because they were just starting back up, but now they're really trying to build back to pre-Covid staffing levels." Working with concierges over the years, I realize what a demanding job it is - and how much most concierges give to the job, their clients and their hotels and how much they love what they do. Bravo! Another takeaway? Expertise and personal service will never be replaced by AI which can certainly complement a concierge or travel advisor's expertise and "experiential intelligence". As a HelmsBriscoe Global Accounts Manager, l can streamline your search for the perfect hotel, venue for your offsite meetings, conferences, and events and complement your efforts to create the perfect meeting. Have a need? Let's talk! #conciergeservic #jobopportunities #hoteljobs #concierge #newyorkjobs #newyorkcity #meetingsandevents #hotelsandresorts

Someone asked me the following question the other day: "Would you still work in the hotel industry if you had to do it all over again?" Without hesitation, I answered "yes". The hotel industry challenges you everyday. The hotel industry is never boring. No two days are alike in the hotel industry. The hotel industry allows you to make the impossible possible from a guest services standpoint. The hotel industry offers many growth opportunities. The hotel industry allows you to experience different cultures and to see the world. The hotel industry can be lucrative as you take on greater roles. More hybrid and remote roles are becoming available as the hotel industry continues to change. Now is the perfect time to return or transition into the hotel industry.

🏨 Unlocking Hospitality: The Heart of Hotel Front Office 🛎️ 1️⃣ First Impressions Matter: As the frontline of hospitality, the hotel front office sets the tone for every guest's experience. A warm welcome and seamless check-in create lasting memories. 2️⃣ Mastering Multitasking: Behind the welcoming smiles are professionals adept at juggling tasks. From reservations to handling guest inquiries, the front office team is a symphony of efficiency. 3️⃣ Tech-Savvy Excellence: Embracing technology to enhance guest experiences, the front office leverages innovative solutions for streamlined check-ins, keyless entry, and personalized service. 4️⃣ Problem Solvers Extraordinaire: In the dynamic world of hospitality, challenges arise. The front office team thrives on solving problems swiftly, ensuring guests feel heard and cared for. 5️⃣ Guest-Centric Ambassadors: Beyond paperwork, the front office team embodies the spirit of hospitality. They're not just managing rooms; they're crafting narratives of comfort and joy for every guest. Join me in applauding the unsung heroes of the hotel front office—where service meets a smile! 💼✨ #HospitalityHeroes #FrontOfficeExcellence #HotelManagement #CustomerService #HospitalityIndustry 🥂

As a Front Office Personnel, you will be the first person who meets the guest in a hotel. The first impression forms a lasting impression. So make sure that the guest gets a positive impression from the moment he walks in. Some points to remember : 1. Avoid all controversial questions. You can afford to win arguments, but not in the hotel business. 2. Be oblivious to guests’ mistakes. Say “I’m sorry, I didn’t make it clear”. Don’t say. “You are wrong” or “You misunderstood me”. Instead say, “Sorry sir, I could not make myself clear.” 3. Do not criticize competing hotels. This never helps anyone, including yourself. 4. Cancel all “Yeahs”, “Okays” and “Noes” from your vocabulary, i.e. don’t use slangs. 5. Speak positively. Every negative reply can be rephrased: “One moment. muse” is a great improvement over “Wait a minute”. 6. Refer to men guests as gentlemen, females as ladies. 7. Immediate attention to the traveler is a form of respect to which he is entitled. Last but not least the sincere smile is and has been a tradition of the hotel business. #frontoffice #frontdesk #receptionist #frontofficeethics #attitude #hotelmanagement #hotelindustry #hoteliers #frontdeskjobs #frontofficemanager #frontofficeassociate #guestexperience #guestsatisfaction

A few notes from this article that stand out: - In 2024, hotels across the US are expected to collectively shell out $123 billion in compensation — up more than 20% from 2019, The Wall Street Journal reported, citing data from the American Hotel & Lodging Association. - Hotels are still paring back amenities like daily housekeeping services, which were originally reduced or eliminated entirely during the pandemic. Some 70% of hotels have reduced or eliminated amenities and services on-site in response to staffing shortfalls. - In addition, the workers that are on staff are being asked to do more, such as check in guests at the front desk and mix up beverages behind the bar when needed, per The Journal, while the same employees that are doing laundry are helping with housekeeping duties. #hotelier #hotel #hotelmanagement #hotelsales #hotelmarket #hospitality #hotelpayroll #boutiquehotel

🏨 News from The Bridge 🌉 Navigating Daily Challenges in Hotel Operations 🛎️ 1️⃣ Staffing Struggles 💼: Finding and retaining qualified staff members can be a constant challenge. From front desk to housekeeping, ensuring we have a dedicated team in place is crucial for seamless operations. 2️⃣ Guest Expectations 🛌: Meeting and exceeding guest expectations in an ever-evolving hospitality landscape is no small feat. From personalized experiences to top-notch amenities, maintaining high standards is essential. 3️⃣ Operational Efficiency 🔄: Balancing efficiency with exceptional service is a delicate dance. Optimizing processes, from check-in to room turnover, is essential for maximizing resources and minimizing downtime. 4️⃣ Technology Integration 📲: Embracing technology while maintaining a human touch is essential in today's digital age. From booking platforms to smart room features, staying ahead of tech trends is key. 5️⃣ Revenue Management 💰: Maximizing revenue while remaining competitive in a crowded market requires strategic pricing and distribution strategies. Balancing occupancy levels and rates is a daily challenge. 6️⃣ Maintenance Matters 🔧: Keeping our property in top condition requires ongoing maintenance and attention to detail. From routine upkeep to unexpected repairs, ensuring a safe and welcoming environment is a priority. Despite these challenges, our dedication to providing exceptional experiences remains unwavering. Together, we tackle each obstacle head-on, driving success and satisfaction for our guests and team alike. 💪 #HotelOperations #HospitalityIndustry #ChallengesAndOpportunities #Teamwork #GuestExperience