Dr. Philipp Herzig’s Post

🤩 Don't miss! Join Shardul Vikram, CTO and Head of Data & AI at SAP Industries and Customer Experience in conversation with Brent Leary, CRM Essentials, for "A Few Good Minutes". https://sap.to/6044VUqPg 📆 Today, they'll be talking about SAP's approach to #GenAI, RAG, data privacy and the overall impact on CX! ⤵️

Midsize Consumer Products companies are prioritizing customer centricity as growth strategy. Great article from E.J. Kenney about how CPG Brands double down on an overlooked part of their business: Consumers! https://lnkd.in/gP9R_QSu Moreover, strategy in action! Check how HOFFMANNs has created a transparent view of their sales funnel across their business leveraging front to back end SAP solutions empowered by Business AI! #SAP, #CustomerExperience, #BusinessAI

SAPPHIRE just wrapped up and there's so much to talk about! Curious about the highlights? Business AI took center stage, as expected, but a lot more was discussed and explored. Dive into our bite-sized breakdown of Christian Klein’s keynote and the Innovation Keynote 👇 What were your biggest takeaways? We're super excited about the upcoming innovations and what can truly be achieved with SAP BTP. The opportunities to improve operations, user engagement, and customer satisfaction are vast and largely untapped. At Trifork, we're ready to support and guide our customers through their AI journey with SAP! 🚀 #TriforkSAP #SAPAppHausNetwork #SAPBTP #SAPPHIRE #BusinessAI #S4HANA #Joule #ABAP #SAPBuild #SAPBuildCode #CleanCore

Meeting with Geert Leeman to talk about #CX and #AI and how to accelerate your #business is always well invested time. Go for it!

SAP Acquires WalkMe™ to Boost Customer Experience and AI Offerings https://lnkd.in/dNqfRTd4 #sap #walkme #customerexperience #artificialintelligence #businesstransformation #hrtechcubenews #humanresources #hrtechcube #hrtechnology

SAP Sales and Service Data Cloud is a suite of cloud-based solutions designed to help businesses improve customer engagement, sales, and service operations. Some of the key benefits are: AI-Driven Customer Insights: SAP Sales and Service Cloud may leverage artificial intelligence (AI) to provide deeper insights into customer behavior, preferences, and sentiment. This can help businesses tailor their sales and service strategies more effectively. Real-Time Personalization: Advanced personalization engines that use real-time data to deliver tailored content, product recommendations, and pricing to individual customers. Compliance and Data Privacy: Continued focus on compliance with data protection regulations and ensuring customer data privacy and security. Analytics and Reporting: Advanced analytics and reporting features to provide actionable insights into sales and service performance, customer satisfaction, and operational efficiency. Customer 360: SAP Sales and Service Cloud may provide a comprehensive view of each customer, consolidating data from various touchpoints and systems to empower sales and service teams with holistic customer information. At INK IT Solutions, our prime objective is to empower our clients to build a trusted foundation with their customers. Click here to learn more https://lnkd.in/dMYvqM2t #sapsalesandservicecloud #inkitsolutions #inkit #sales #service #cloudapplications #cloudsolutions #ai #sap

💡 CustomerX Manufacturing | In pills: Do you need to streamline the quotation process and e-commerce customer experience for CONFIGURABLE PRODUCTS? ▶ Discover in this video how to address this business requirement laveraging on SAP CX solutions and AI https://lnkd.in/dzn-vAPM Learn how SAP Industry Cloud Intelligent Product Recommendation gives Sales Managers and Financial planners confidence in their revenue and bookings forecasts due to much more accurate data on quotes and sales opportunities, generated by powerful SAP CX & SAP Business AI algorithms. For more info on CustomerX, click here https://lnkd.in/dbJ6PyXk #CX #AI #Sales #Service #FieldService #Commerce #CPQ

“Imagine if your best friend was Superman with the brain of Sherlock Holmes - that’s what #SAPBusinessAI is.” This is one of the best descriptions I’ve heard of AI’s impact on business processes. In my latest #RelaytoSapphire I had an engaging conversation with Sourajit Ghosh (SG), a Chief Expert of CX at SAP where he explained what a day in the life of his role entails. One major takeaway - SAP Business AI is a brand-new canvas for design processes without the application limits that existed in the past.  SAP is using AI to solve real customer problems. Ready to dig into this at #SapSapphire? I sure am. 17 days away! #SAPCX Mediafly #RevenueEnablement

New Year, New Video - but same mission! How to optimise legacy ways of doing business with Intelligent CX solutions that better connect applications, data and their users into a seamless customer experience through an integrated end-to-end business process! Great addition for the SAP team looking at how we're using #generativeai to keep on top of products, descriptions, pricing and promotion with SAP #commerce and #customerexperience. Through Cyber Week 2023, SAP customers achieved over a 35% year-over-year (YoY) increase in the number of orders processed, an astounding amount of $110 million per minute in peak gross merchandising value (GMV), and a 9.3% YoY increase in overall site traffic with SAP #customerexperience. But speaking to some customers already this week there's a lot of left over stock and there's also a bigger turnover in stock than ever before for many. A dirty little secret for many businesses is that they don't really have a simple way of looking at their product content and they don't optimise their pricing beyond the top X SKU's because it's too time consuming to have the merchandisers and pricing teams look into SKU 9999 of 25,000 or 250,000. Why is it 30% off in January? Why is that screen €300 and not €555? Why is that t-shirt $50 instead $90? In many cases there is no science, there's an excel or google doc and a formula thats dragged down a column by a tired team. Most businesses are pushing for growth but expecting new customer acquisition to be hard, getting the right products in the right quantities to be hard and more and more brands are expanding their #marketplace offering which comes with more pressure to get the product, price, promotion, placement and information right. At SAP we're investing our own resources as well as partnering with some amazing businesses to bring some science into the art of pricing, promotion and product descriptions with #businessai. Really looking forward to hearing more at #nrf2024 in New York this month from customers, partners and colleagues. https://lnkd.in/eM_GKArY

With the SAP CX Live virtual event set for this week, it' s time to take stock. Generative AI news is sure to follow, but AI can't help without a clear plan for applying customer data. How does SAP's industry CX offering stack up against retail challenges? Let's find out. https://imsap.co/6046ugAsE