Neil Saunders’ Post

View profile for Neil Saunders, graphic
Neil Saunders Neil Saunders is an Influencer

Managing Director and Retail Analyst at GlobalData Retail

Whole Foods Market has a reputation for being expensive. So, it was interesting to hear that CEO, Jason Buechel, is focused on trying to shift that image. Apparently, the chain will be investing in a generic, in-store label to offer products at value-driven prices. Will this help Whole Foods ditch its Whole Paycheck image? In my view, it will not because it completely misses the mark. For a start, most of the complaints about prices are not focused on private label. Indeed, the 365 label isn’t bad value. You can buy a 365 BBQ chicken pizza for $5.39. Nip over to Target and their Good & Gather BBQ chicken pizza will set you back $5.99. The problems actually arise on national brands where Whole Foods is usually way more expensive. Just this weekend, Whole Foods had Van Leeuwen ice-cream on discount. Reduced from the standard price of $6.79, the new $5.69 level might seem like a bargain. Unfortunately, at $4.98 Walmart’s standard price is way lower than Whole Foods’ discounted price. The disparity applies itself across so many products. Want some nice Mrs Meyers’s fabric softener? That’ll be $9.99 at Target. At Whole Foods … $11.79 for the exact same product. From the consumer perspective, there is no earthly reason why identical products should cost so much more at Whole Foods. Indeed, this is one of the reasons why the business loses a massive volume of trade in categories like household essentials to retailers like Walmart, Target and Kroger. A large number of people nip into Whole Foods for fresh products and then go somewhere else to buy other things. The other problem for Whole Foods is that this just isn’t about price. It’s also about value for money. In some areas, like customer service, taste of prepared foods, and innovative products, Whole Foods does not score anywhere near as high as it should with customers – and it actually under indexes more mainstream grocers. This is a real issue as these factors are the very things needed to justify higher prices. Under Amazon, Whole Foods has performed nowhere near as well as it should have done. It’s another example of Amazon’s lack of impact in grocery and the latest muddled thinking will do little to turn the tide. #retail #retailnews #WholeFoods #grocery #food #supermarkets

  • No alternative text description for this image

There is nothing wrong with Whole Foods Market’s positioning. They are expensive as they offer high-end stuff, the food they offer does not contain unhealthy ingredients (i.e. artificial colorants, trans fats) and they are conveniently located in city centers (where real East are us WAY more expensive versus suburbs). It is expensive and it should stay expensive. Prices are higher there but the quality of shopping experience is much higher vs. Target, Kroger, Publix, Safeway and not even to mention Walmart.

Neil Saunders, you may have gotten Whole Paycheck's attention with this. Please do not put on that sweatshirt with the target on the back on again... 😁 One thing to consider is that there are no Walmarts or Targets in the same neighborhoods in which Whole Foods operates and it may be trying to see what the market will bear. It's not nice, but they may be able to get away with that.

John Rosman

Vice President, Global Sourcing and Operations

2mo

Interesting. Maybe a private brand growth strategy will allow them to lower margins on some national brand product.

Kevin Ervin Kelley, AIA

Co-founder of Shook Kelley. Keynote Speaker. Author of IRREPLACEABLE: How to Create Extraordinary Places That Bring People Together.

2mo

Thanks for highlighting some great points, Neil. This issue of price/value perception is one we've studied closely over the last three decades, particularly in grocery. Whole Foods' challenge directly relates to historical brand equity and perception. John Mackey and his team deserve tremendous credit for pioneering and seizing on an emerging market opportunity that the traditional players were late to the game in acknowledging, much less catching up to. While it's true the industry finally caught up and brought the prices down, the key for Whole Foods was to keep innovating their brand differences, which were both tangible in their products and intangible in social, emotional, and cultural terms. The problem came with scaling too big.  The Cadillac or Mercedes brands historically stood for something meaningful that a layer of society was willing to pay a slight premium for. These brands shouldn't be cheap, although both tried going downmarket before. Innovation is what keeps their customers coming back.  While natural, organic, and healthy have become mass-market, a significant audience still sees and values food as a core part of their social identity, cause, and mission. Other premium brands are seizing this mantle now. 

Amy Parker

Chief Marketing Officer, Fractional CMO, Marketing Leader

2mo

Couldn’t agree more. If combining w Amazon had given them enough buying power to offer unique, high quality brands at lower prices, that would work. But that’s not what happened. There’s an old adage: be everything to someone, don’t try to be something to everyone (caveat: unless you’re Walmart). Whole Foods remain “whole paycheck” and not worth the trip. PS - what was Whole 365? Wasn’t that their attempt at private label vale?

Like
Reply
Verlin Youd

Transformational Leader | Global Business Development & Strategy | Client Experience | Retail Tech | Consumer Data & Insights | Advisor | Speaker | Board Member

2mo

You've identified a real issue and challenge for Whole Foods. Here in Cary NC I have the following options for grocery products. Can you guess where I do and do not shop regularly? 1. Harris Teeter/Kroger 1 mile 2. Publix 1 mile 3. HMart 1.5 mile 4. Walmart Neighborhood Market 2 miles 5. Walmart Neighborhood Market 2.25 miles 6. Food Lion 3.5 miles 7. Target 3.5 miles 8. Aldi 3.75 miles 9 Wegmans 4 miles 10. Lowes Food 4 miles 11. Whole Foods 4.5 miles 12. Target 5 miles 13. Lowes Food 5 miles 14. Harris Teeter/Kroger 5 miles 15. Costco 6 miles 16. Harris Teeter/Kroger 6 miles

Neil Saunders I see your point. However, a couple of days points to consider....as baskets become increasingly filled with items from peripheral departments, Whole Foods also has the ability to impact a larger perception of value from those areas. Other retailers have not taken the same tact as Whole Foods. Case in point, Publix. While just one data point, my family can order our regular weekly shop from Whole Foods about 7% cheaper than Publix! I applaud Jason Buechel's efforts - it's a courageous strategy built for long term loyalty, which has actually already worked with my family....now I just need a closer store.

Like
Reply

Supermarkets have become an event for families across America. Whole Foods Market does a great job making each isle exciting. A big piece of the dollar is the layout, organized and clean , and happy respectful employees. I receive hardy hello’s at various areas while shopping at a Whole Foods Market-this is priceless.

Like
Reply
See more comments

To view or add a comment, sign in

Explore topics