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From sales to cleaning: Penta's Secret When your sales team thinks they can clean rooms in a flash to welcome early arrivals, Hotel Penta's got an ace up its sleeve — cross-training! 🤣 I recently took a dive into the world of housekeeping, attempting to tackle just 3 rooms and... Spoiler! I'm wiped out! 💨 Our cleaning crew is the real magic behind our Penta Hotels. Speed, precision, and a touch of fairy dust — we're in awe of their dedication! #HospitalityHeroes But that's not all. Cross-training isn't just about trying out new roles. It's about building a stronger, more connected team and getting a fresh perspective on what our colleagues do. It's like stepping into their shoes for a day and realizing just how vital each team member is to our amazing hotel. Even the most seasoned staff can uncover new insights and unexpected sides to a hotel's inner workings through cross-training. In Penta Hotels we always continue to grow, learn, and deliver exceptional experiences to our valued guests together 🖤 #PentaHotel #PentaLovesYou #HotelPentaCrossTraining #TeamworkMatters #HotelLife #NewPerspectives #TeamBuilding #HotelMagic #CrossTraining #DiscoverTogether #WorkFamily

New Post: Concierges - https://lnkd.in/euUis9Yn of the Occupation:Concierges are hospitality professionals who serve as the face of luxury hotels, resorts, condominiums, and apartment complexes. They excel in providing personalized services and assistance to guests and residents, ensuring a memorable and seamless experience during their stay or residence. Sample of Reported Job Titles: Occupation-Specific Information: Tasks: Technology Software: Tools Used:…

New Post: Concierges - https://lnkd.in/ebp7ugEv of the Occupation:Concierges are hospitality professionals who serve as the face of luxury hotels, resorts, condominiums, and apartment complexes. They excel in providing personalized services and assistance to guests and residents, ensuring a memorable and seamless experience during their stay or residence. Sample of Reported Job Titles: Occupation-Specific Information: Tasks: Technology Software: Tools Used:…

✨Since it is almost six months of my last position, let me share my thoughts on a once-in-a-lifetime opportunity as the Pre-Opening Front Office Manager at Courtyard by Marriott Yerevan. ✨ Being entrusted with this pivotal role during the pre-opening phase is an honor beyond words. It's not just about managing a Front Office; it's about shaping the very essence of hospitality that will define our guests' experiences for years to come. ✨ In this dynamic position, I am committed to: - Building a world-class Front Office team that embodies the spirit of hospitality and excellence. - Creating unforgettable guest interactions that leave a lasting impression and set new industry benchmarks. - Spearheading innovative strategies and processes to ensure operational efficiency and seamless guest journeys. - Collaborating with diverse teams to bring our collective vision to life and exceed expectations. - Cultivating a culture of passion, professionalism, and continuous learning among our team members. ✨ Stay tuned for more ✨ #PreOpening #FrontOfficeManagement #HospitalityExcellence #teambuilding

The guest experience is the job of everyone in the hotel. 🎶 Everybody sells everyday to grow our extended stay 🎶 Thank you Marriott for burning that into my brain. This idea doesn't resonate with the large percentage of hospitality workers on the front lines when it should! In this article Jess Johnson says "Someone coming for a wedding might have a great experience and then go back and recommend it to someone else. We’ve had those scenarios happen, which can lead to really beneficial business opportunities." (I'll post the article in the comments) Every interaction could make the difference in a guest naming your hotel their favorite spot or warning people to never return. How can we communicate this more effectively with our front desk and housekeeping teams?

Hope you all have not missed out the important post Tailored Hospitality: Elevating Guest Experience through Customized Housekeeping https://lnkd.in/gGZ5JGC6

Such stories of dedication and passion in the hospitality industry are also our inspiration. 𝘚𝘵𝘢𝘺 𝘍𝘶𝘯. 𝘞𝘰𝘳𝘬 𝘞𝘦𝘭𝘭. 𝘊𝘳𝘦𝘢𝘵𝘦 𝘖𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴. #serviceattitude #servicexcellence #hotelhousekeeper #hotelhousekeeping #housekeepingdepartment #hospitalitymanagement #hotelmanagement

Great opportunity in Manchester