Munich Marriott Hotel City West’s Post

“Whatever it is you want to do in life… Do it with excellence.” This quote is from Horst Schulze, co-founder of the Ritz Carlton. His profound insights have not only shaped the luxury hospitality landscape but have also empowered individuals and organizations worldwide to strive for excellence in every endeavour. It resonated with me because I think it’s how we can all approach our lives. Whether professionally, or personally, trying to approach life with such dedication and commitment to excellence can truly make a difference. Reflecting on my recent stay at a Ritz-Carlton, I saw firsthand how every detail was attended to with personalized care and precision. It's a reminder that excellence isn't just about achieving perfection; it's about the attitude and effort we bring to everything we do. In business, striving for excellence means going above and beyond to meet the needs of our customers, anticipating their desires, and delivering experiences that exceed expectations. It means setting high standards for ourselves and constantly seeking ways to improve and innovate. On a personal level, embracing excellence means approaching every interaction, every project, and every goal with passion and dedication. It means taking pride in our work and taking responsibility for our actions, even when no one is watching. So let's take note of Horst Schulze's words and commit ourselves to doing everything with excellence. Whether it's a small task or a grand ambition, let's strive to be the best version of ourselves in every aspect of our lives. After all, excellence isn't just a destination – it's a journey, and it's one worth embarking on every single day. ✨ #Excellence #Inspiration #RitzCarltonStandards #TheRitzCarlton #goldstandardservice #horstschulze #maryannkenfelja #motivationalquote #nuggetsofwisdom #wordstoliveby #inspirationallquote #customerservicee #sothebysrealty #whitegloveservice #exceptionalservice #tailoredservice

This post from Ken Proctor is spot on with some specific examples of how to have humility in your leadership. In our work with executives, we have discovered that this is something that many leaders have to learn versus a natural character trait. Often times, it is "look at me/chest beating" that earned those battlefield leadership promotions and so there is "unlearning" that individual contributors have to do once they move into leadership to be more others focused. I absolutely love the quote below about there are those that have been humbled...... and those that will be. Great Monday insight! #humility #leadership #othersoverself #talentoptimization

Hey everyone! 🌟 Just wrapped up some exciting research and crafted a comprehensive plan for @Workshop Gymnasium - Bulgari Hotels & Resorts, Lee Mullins. After deep into analysis and strategic thinking, I'm thrilled to share my vision for this company's future. Would love to hear your thoughts and insights on this! Let's chat! 💬 #researchreport #strategicplanning #company #businessplan #partnership #marketing #hiring

I was honored and humbled to receive the Innovator of the Year award from NEW ENGLAND INNS AND RESORTS ASSOCIATION last night. This award recognizes the importance of employing justice-involved people and people in recovery, and I was so proud to encourage 300+ other people in the room to start recognizing the power of second chances. None of us defines ourself by a single snapshot in time, yet we are so quick to pass judgement on others after one transgression. I am here to remind you that we are all people and we have all made mistakes. Those of us who have been lucky have received amazing grace and have been given a chance to redeem ourselves and do better next time. Many, though, have not been treated gracefully and it is a crying shame. At The Nonantum Resort we have experienced the magic of second chances, and our culture has transformed into one brimming with resiliency, determination, and compassion BECAUSE we have chosen to welcome a diverse group of people into our fold. Before the awards ceremony someone asked what I innovated, and my answer is nothing. I am hiring people, which is at the root of what we all are doing to make our businesses run. I realize that what we’re doing is a bit unconventional, but I don’t think it should be. My hiring philosophy is to hire the best person for the job. Full stop. I don’t care where you’ve been, what you’ve done, or who you’ve harmed. I care about how you’ve worked to make yourself better and how you will make our resort better.

Happy Thursday! Here is a business tip I wish I knew years ago.. How can you spur internal innovation? It took a chance-moment, 9 years into our company, to realise that almost none of our employees had stayed in a hotel and experienced Oaky first hand 🤯 I was at an event and we talked about how Front Desk employees cannot sell hotel rooms they've never seen. That made me think about our team. How can they live, breath and sell Oaky when they've never experienced it first hand? So we implemented #free nights at Oaky hotels for all our team. The only requirements are to make an #experience report with constructive #feedback (and you have to book direct 😊). The learnings are truly amazing. Often small things with a big impact. And we support our customers along the way. Talk about win-win 🧡

"Embrace the weekend with Venmac Hospitality - where Fridays are infused with luxury, warmth, and unforgettable experiences." #stafftraininganddevelopment #CRMtraining #professionaldevelopment #growthopportunities #learnandgrow #skillbuilding #careerdevelopment #traintheteam #learninganddevelopment #developingtalent #womeninbusiness #womenday

Check out this interview with our CEO (and my wife!). Ever wondered what path Caryl took to get to the place of leading one of the fastest growing advisory firms in this space? Insight is in this article! Looking for hospitality tech insights for search, selection, installation or optimization - we are here to help!

Exciting news! 🎉 Sven has expanded its horizons and now services 25+ Fair Work awards, covering a wide array of industries, including hospitality, retail, fast food, logistics, cleaning, events, and many more. No matter your industry, rest assured Sven's got you covered. #IndustryGrowth #FairWork #ServiceExpansion"

@Union Square Hospitality Group CEO @Danny Meyer’s comment, “don’t put your customer first,” may seem counterintuitive – and raise some eyebrows at the same time. But is this really a better way of doing business? With plans to have dinner at Gramercy Tavern while visiting my son, who’s a chef in Manhattan, I wanted to learn about why he chose this restaurant. In researching the restaurant to learn about their great food, one of the first videos I found on YouTube was Danny Meyer, sharing his workplace culture’s secret ingredient for his success. His management style: put employees first, customers second. The allure of eating at a Michelin Star and James Beard-awarded restaurant is what is getting customers in the door. What is keeping them coming back and spreading the news of their experiences? This is where I believe employers need to hone in on Mr. Meyer’s message - the service and experience they receive upon entering the doors is key to the success of any great restaurant, or business, i.e. employees are your greatest asset. Hiring for skills and qualifications can be quite easy. Many skill-based assessments are out there, and employers know what they need to have a job completed. The Millennial and GenZ  generations demand an organization that respects them and not just as a means to an end. How can employers capitalize on this motivation of employees? Strategic human capital management (HCM) is the answer. Being an integral piece of the value proposition, employees are motivated to move a business’ mission forward. Being able to hire for a cultural fit is the piece of the pie many employers are overlooking. But the results and ROI speak for themselves: new and returning customers, lower turnover, and greater revenue. Mr. Meyer’s strategy is certainly an example to follow. #HR #HumanResources #Humancapitalmanagement #companyculture 

In the fast-paced world of hospitality, crafting memorable experiences is key. AI-Solution is here to support these experience creators every step of the way. 🌐🍸 #FastPacedHospitality #ExperienceCreators - AI-Solution Louis-Gabriel Lafontaine-Hebert