Moustache Republic's Founder and CEO, Tony Hou, discusses 'Creating a Customer Experience that Drives Loyalty' in BigCommerce's 'The Big B2B Catalogue'. Tony highlights key strategies such as optimising page speeds, utilising tools for personalised experiences, and simplifying the reordering process, offering valuable takeaways for enhancing B2B customer loyalty. Check out Inside FMCG's article featuring insights from BigCommerce's latest report and you can download the catalogue via the link in comments.
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💻The E-commerce landscape is transforming rapidly, and B2B customer acquisition is undergoing a seismic shift. Elia Elenius, COO at Videobot takes us through the changing face of B2B. Check it out over at https://lnkd.in/eFAjcmpk #retailist #retailnews #ecommerce #B2B
The Customer Acquisition Revolution Is Here: Digital Is Bridging The Gap Between B2B Expectations & B2C Experiences Online
https://retailistmag.com
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⏱ LET'S SPEED UP B2B COMMERCE ⏱ What if you could connect customers to your complex products and services faster? With advanced #B2Bcommerce solutions powering a digital customer experience, you can. When you combine intuitive product discoverability with smart product recommendations in a #guidedselling model, you can enhance the buying process for your customers... while also speeding your time to closing the deal. Learn more on the Logik Commerce blog: https://lnkd.in/gJW6Vbv2
Connect Customers to Your Complex Products Faster
logik.io
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Excited to share insights from our Dutch ShoppingTomorrow - Thuiswinkel.org group, ‘B2B Frontrunners’! 🚀 We’re crafting a new blue paper addressing how ambitious wholesalers and manufacturers can enhance e-commerce structurally. Partnering with De Nieuwe Zaak, we’re hosting 5 sessions on 5 different topics this year, aiming to elevate B2B e-commerce. Our latest blog post uncovers initial insights from our first session at Coulisse HQ, exploring: ✅The changing B2B buyer behavior ✅The composable future of B2B e-commerce ✅The digital transformation of global manufacturer Coulisse ✅10 essential benefits of modernizing your IT infrastructure ✅How to accelerate your digital transformation journey? Enjoy the read and dive into the discussion here: https://lnkd.in/dTeiwDP7 #B2B #ecommerce #builttoboost #intershop #digitaltransformation #b2bfrontrunners
The future is now: Customer expectations, innovations, and trends in modern B2B e-commerce
blog.intershop.com
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Helping B2B leaders sell more & streamline their business with an all-in-one B2B ecommerce & ERP platform. B2B sales | B2B marketing | B2B ecommerce | Workplace supplies | ERP
I'm tired of hearing "Customer experience doesn't matter in B2B." NEWS FLASH: It DOES. And it matters MORE THAN EVER. In the age of Amazon and seamless online shopping, B2B buyers have higher expectations than ever before. They're not willing to tolerate clunky websites, confusing navigation, and impersonal interactions. Fact: 86% of B2B buyers are willing to pay more for a great customer experience. 💰 That's right! If you're not prioritising customer experience, you're leaving money on the table – and your competitors are happily snatching it up. Here's the truth: 🦖 Generic websites = generic results. If your online store blends in with the crowd, you'll be forced to compete on price alone. 🗺️ Frustrating experiences = lost customers. B2B buyers have options. If your website is a hassle to use, they'll go elsewhere. 🤩 Personalisation is key. Today's buyers expect tailored recommendations and a seamless purchasing process. Don't underestimate the power of customer experience. It's not just a "nice to have" – it's a critical driver of B2B success. Rant over. (But seriously, let's talk about how to transform your B2B ecommerce experience and start winning over those high-value customers!) #B2Becommerce #CustomerExperience #Rant
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Excited to share this article we worked on that shares insights from our latest study on B2B buyer behavior! BigCommerce is all about helping our B2B merchants efficiently scale their business online — and we hope these insights help. Reed Hartman Brenda Herrera Lance Owide Liz O'Neill #b2b #b2becommerce #ecommerce
The future of e-commerce is B2B
business-reporter.co.uk
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Recent research revealed that 77% of #B2B buyers start their path to purchase with their own research. SugarCRM's Volker Hildebrand speaks to the rise of self-service buying and the integrated tools that are facilitating it: https://sgrcrm.co/40Z3pDn #CX
Self-Service Buying Goes Mainstream
destinationcrm.com
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🚀 Revolutionize your B2B transactions with personalized experience! In the fast-paced world of e-commerce, B2B sellers are navigating digital landscapes to meet evolving business needs. 🛒 Discover the importance of personalized interactions and seamless integration across platforms.🌐 Ready to elevate your B2B transactions? Explore eINDUSTRIFY, your gateway to personalized solutions in the digital marketplace. 💼 Read Full Blog: https://lnkd.in/dNQbiqZB #CustomerExperience #DigitalTransformation #Personalization #eINDUSTRIFY
Evolution of Customer Experience: Personalization in B2B E-commerce Platforms
eindustrify.com
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In the arena of B2B eCommerce, the quest for customer allegiance is both an art and a science. Loyalty doesn't blossom overnight; it's cultivated through consistent brand interactions that leave an impression. Imagine every touchpoint with a client—be it a meeting, a discussion with customer service, or navigating your digital platform—it's where loyalty is anchored. Experiences breed trust, and trust creates loyalty. Navigating B2B transactions brings its set of challenges. With prolonged sales cycles, multiple decision-makers per account, and a need for detailed product information, there is a high bar to meet customer expectations. The beauty of B2B eCommerce is this complexity. It provides us with the opportunity to differentiate, to innovate, and to add value—not just through the experience but across interactions. This is one of the things I love about B2B ecommerce - the chance to forge these connections, presenting not just a product but a partnership. Trusted communication, solutions, success - these are the hallmarks of a leader. How do you align your strategy to foster loyalty and exceed expectations in B2B commerce? Share your thoughts, and let's champion this evolution together. #B2BeCommerce #CustomerLoyalty #DigitalStrategy #BusinessGrowth
In B2B digital commerce, the online customer experience is the pulse of your business. It fuels everything from sales and marketing to product development. There are two key reasons why it's non-negotiable: Firstly, let's talk revenue growth. A stellar online customer experience isn't just a nice addition; it's a revenue driver. Companies that ace the online experience often witness a surge in sales. Why? Because a delightful experience breeds loyalty, leading to repeat business and increased customer lifetime value. Secondly, consider the buyer journey. B2B customer experience isn't a fleeting encounter, it's a lifelong relationship. Every touchpoint, from initial discovery to post-purchase support, shapes the buyer's journey. Nailing each interaction not only satisfies customers but also fosters long-term loyalty, essential for sustaining business relationships in the B2B commerce realm. At Brilliance Business Solutions, we're not just about transactions, we're about transformations. Let's craft an online experience that keeps them coming back for more. #B2BCommerce #CustomerExperience #OnlineExperience #BrillianceBusinessSolutions
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In the ever-evolving world of business-to-business (#B2B) commerce, finding the right #eCommerce platform is crucial to improving efficiency, elevating customer satisfaction, and fostering the expansion of the #business. What are the best B2B eCommerce platforms for businesses in 2024? This blog gives you a comprehensive study and the top seven B2B #eCommerceplatforms for businesses. https://lnkd.in/gWtVMCw5 #blazersiomarketing #blazersiolaunch
Top B2B eCommerce Platforms for Businesses in 2023
blazers.io
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Download the guide: https://www.bigcommerce.com.au/resources/guides/b2b-catalogue-cdl-guide/