Merlin CPQ’s Post

I am currently in Copenhagen at #DTWIgnite, participating in the world’s leading telecommunication conference with a team of great architects and developers. We are sharing our perspective as the leading digital telco on the event’s key topic: what it takes to be AI native, while collaborating with industry shapers.  In her inspiring keynote, Executive Board member for Technology & Innovation, Claudia Nemat, generated a genuine ovation by emphasizing that technology should serve a purpose, encapsulated in her vision of "human-centered technology." This means that whatever we do with our fantastic technology, the human being is in the center. She elaborated on this with three pillars:  🔸 Everything we develop must have a practical benefit for our customers. She cited T Phones as an example, where an AI-based assistant provides shortcut solutions through voice input, instead of navigating various interfaces. 🔸 Everything we create should adhere to ethical standards and do no harm. While AI and technology cannot prevent war or environmental degradation, they can help us solve these problems more effectively. 🔸 We must always consider limited resources and avoid any waste. She stressed the need to bring technology back to our customers while exploring collaboration with industry players around open APIs and interfaces.  Collaboration is one of the most, if not the most, important messages and defining element of this event. Yesterday, we demonstrated this by presenting our collaboration with Orange. Alongside Koen Vermeulen, Group CIO, we highlighted the need to go beyond sharing ideas and start producing software together. We welcomed Girija SAINT ANGE from Orange and Jannik Krämer, our product manager, who shared details about improving developer productivity by streamlining and utilizing our respective CI/CD platforms.  Earlier that day, with our Chief Engineering Officer, Laurent Donnay, Ruben Schaubroeck, Senior Partner from McKinsey & Company, and Antonietta Mastroianni, Chief Digital and IT Officer from Proximus, we discussed the key findings from McKinsey’s recent IT Excellence Panel Survey. Here is what I find particularly interesting: prioritizing efficiency is not for its own sake, as IT cost leaders consistently outperform their peers on multiple excellence dimensions, such as engineering and architecture.     We are here from different parts of Deutsche Telekom, including product, network, and IT, sharing our story at our magenta booth. We are also represented in TM Forum’s Innovation Hub, addressing the industry’s most critical challenges, and we are also participating in an ongoing hackathon with Google, harnessing AIVA as TM Forum's enterprise search agent to address business challenges.  Nadine Junker, Sharareh G., Mamta Bharti, Karsten Thon, Christopher Braun, Sigrid Braun, Marcus Greuel Csaba Garay, Christian Heck, Sergei Lukin, Björn Oestrich, Dushyantt Garg, Sri-Jagadish(Jag) Baddukonda Andreas Böhmann

⭐ We are thrilled to collaborate with Cordis, a global cardiovascular tech leader, in completely overhauling and future-proofing their tech ecosystem. By harnessing Salesforce Health Cloud, Service Cloud, and Amazon Connect, we seamlessly integrated their CRM and call centers, fostering enhanced collaboration across sales, customer service, and the back office. The outcome? A comprehensive 360-degree customer view and personalized experiences that significantly boosted operational efficiency. 🔎 Looking ahead, Cordis is set on its innovative journey, expanding its Salesforce implementation with key additions like Einstein and GPT's AI. 💡 Explore the journey in future-proofing Cordis, and the pivotal role Salesforce played in their growth: https://lnkd.in/ehYyvg8X #SeekReinvention #Salesforce #Healthcare #LifeScience #AI

Thrilled to have Sudhanshu Maheshwari represent Stek Instruments at CES 2024, where innovation took center stage! As a stalwart in the industrial instrumentation sector, the opportunity to visit the sea of cutting-edge consumer technology was enlightening. CES, traditionally a consumer-centric event, surprised us with a wealth of groundbreaking B2B advancements. Engaging with upcoming smaller companies showcased the dynamic landscape of B2B tech, proving that innovation knows no boundaries. Highlights: Cutting-Edge Tech: Witnessing the unveiling of groundbreaking technologies reaffirmed the importance of staying at the forefront of innovation. Our commitment at Stek Instruments to providing cutting-edge solutions aligns seamlessly with the spirit of CES. B2B Prowess: Connecting with smaller companies doing exceptional B2B work was a highlight. It's a testament to the symbiotic relationship between consumer-oriented events and the profound impact on the B2B ecosystem. Networking: The CES environment fostered connections with industry leaders, fostering collaborations that will undoubtedly shape the future of industrial instrumentation. Takeaway: The experience affirmed that while CES is primarily a consumer event, the tendrils of innovation reach far and wide. The insights gained will undoubtedly influence our trajectory at Stek Instruments, ensuring we continue to provide state-of-the-art solutions. Embracing the Future: CES 2024 wasn't just about the 'wow' factor; it was about foreseeing the future. It's inspiring to witness the fusion of consumer and industrial technologies, a synergy that will undoubtedly lead to remarkable advancements. Thank you, CES 2024: for being the ultimate platform for bridging the gap between consumer and B2B tech, and for solidifying Stek Instruments' commitment to being at the forefront of innovation. Excited for what the future holds! #CES2024 #StekInstruments #InnovationJourney #B2Btech #IndustrialTech

The Genesys team was out in full force this week at Channel Partners. There were tons of great conversations around CX, the market's direction, and where Genesys specifically fits. A few themes from those conversations: 🔶 AI is going to mature and iterate continually over time. While organizations (in general) are still slow to adopt some AI capabilities, partners stand at an incredible time to help companies sift through the confusion and noise! Genesys is primed to be a clear difference maker with various AI capabilities natively on the platform. 🔶 The Genesys and Epic partnership is going to be huge! This topic came up repeatedly as healthcare payers and providers look for ways to create a better patient experience, further enable their care teams, and identify areas of friction and fallout in patient journeys. These are only possible through this partnership—I'll share more details next week! 🔶Partnerships are embedded in the #OneGenesys Culture. Not only was our Channel team in full force, but various folks, from top-level leadership to individual sellers, attended our partner meetings this week—listening, learning, and building relationships alongside our partner team. All that said, it's incredible to see all the various partners this week and continue to build on our relationships; we certainly couldn't do what we do without you, and for that, we are incredibly grateful! 

One thing’s for sure - the call centers we’ll see in the future won’t look like the ones we have now. Being ready for AI is good, but the real future is all about using AI at the core. And the best part? We know how to make this happen, working alongside our alliance partners.

Whether data is collected in-person or virtually, ObvioHealth leaders are confident that they have a consolidated source of truth with Oracle Clinical One, helping to ensure a superior customer experience for present and future studies. Read more: https://lnkd.in/dDnsMugx

Whether data is collected in-person or virtually, ObvioHealth leaders are confident that they have a consolidated source of truth with Oracle Clinical One, helping to ensure a superior customer experience for present and future studies. Read more: https://lnkd.in/gxWxxPER

Whether data is collected in-person or virtually, ObvioHealth leaders are confident that they have a consolidated source of truth with Oracle Clinical One, helping to ensure a superior customer experience for present and future studies. Read more: https://lnkd.in/g9H73YFk

Whether data is collected in-person or virtually, ObvioHealth leaders are confident that they have a consolidated source of truth with Oracle Clinical One, helping to ensure a superior customer experience for present and future studies. Read more: https://lnkd.in/eJ-pwkMG

Whether data is collected in-person or virtually, ObvioHealth leaders are confident that they have a consolidated source of truth with Oracle Clinical One, helping to ensure a superior customer experience for present and future studies. Read more: https://lnkd.in/ggyTCgS9