Merlin CPQ’s Post

New vehicle launches need to consider a meticulously planned approach, considering all outbound #SupplyChain actors. This includes all steps from the assembly line up to marketing. In this Shippeo read, we have outlined how #RealTimeTransportationVisibility can bring a range of benefits, including improved cashflow, efficiency gains, and increased customer satisfaction to name a few. https://hubs.la/Q01Xm3P90 #SupplyChainVisibility #Automotive #FinishedVehicles #RTTV

Looking to upgrade your digital strategy? Check out this white paper on #ComposableCommerce from our consultancy partner Cassini Consulting AG: https://lnkd.in/e7Mhyv67 Wondering how to apply these concepts to your business? Let's chat: https://lnkd.in/ekB4mBrG #UnifiedCommerce #retail #RetailInnovation #MACHarchitecture

Together with my colleague Cosma Nouschirvan, we published a paper on optimizing the customer experience through the use of customer scoring. #CustomerScoring is a data-driven analysis method that enables companies to examine customer information, derive patterns and trends, and make predictions about customer behavior. This results in a holistic understanding of the customer. The paper presents four different approaches that companies can use to focus their #marketing activities on the right customer segments and thus optimize customer experience. This allows for the prediction of more than 70% of purchases and the early identification of customers at risk of churn.  Link to paper: https://lnkd.in/gpa5htX9  #PwCsCustomerTransformation #DataDrivenMarketing #CustomerExperience PwC Deutschland

New vehicle launches need to consider a meticulously planned approach, considering all outbound #SupplyChain actors. This includes all steps from the assembly line up to marketing. In this Shippeo read, we have outlined how #RealTimeTransportationVisibility can bring a range of benefits, including improved cashflow, efficiency gains, and increased customer satisfaction to name a few. https://hubs.ly/Q01Xm0l40 #SupplyChainVisibility #Automotive #FinishedVehicles #RTTV

New vehicle launches need to consider a meticulously planned approach, considering all outbound #SupplyChain actors. This includes all steps from the assembly line up to marketing. In this Shippeo read, we have outlined how #RealTimeTransportationVisibility can bring a range of benefits, including improved cashflow, efficiency gains, and increased customer satisfaction to name a few. https://hubs.ly/Q01Xm2V90 #SupplyChainVisibility #Automotive #FinishedVehicles #RTTV

iQor to host webinar on Optimizing Retail CX Year-Round Know more:- https://lnkd.in/dSjZ-cy2 #iqor #martechcubenews #marketingtechnology #digitalmarketing #technology #marketing #martechcube

Customers belong at the heart of every brand. In the panel talk between @ smart Europe and @ Forrester, it becomes clear how important the topic of customer centricity is today and what companies should focus on.   Watch now on demand: https://adobe.ly/3O2isXu

You want to know how #CustomerExperience 💫 can Level Up CLV in Manufacturing 🦾? Then don’t miss this amazing workshop with Deloitte Digital and lecture with Andreas Harting!

𝗥𝗲𝘁𝗮𝗶𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 - 𝗟𝗮𝘁𝗲𝘀𝘁 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁𝘀 Over the past few weeks, many changes have occurred, and the transformation of the retail business has taken on new dimensions from legal perspectives to those of dealers, agents, and customers. During my attendance at key industry events and through direct client interactions, I had the privilege of discussing these changes with executives from various OEMs. Three main themes consistently emerged: First, retail transformation involves different approaches, including agency models, direct sales models, and hybrid approaches. Second, there is a strong emphasis on meeting customer expectations, particularly in the digital realm. Third, reducing structural costs in collaboration with network partners is crucial. A small but significant aspect of this transformation is being cost-efficient while maintaining professional contact with customers or prospects, converting leads, and increasing loyalty. In the digital world, staying close to your prospects or customers is essential. So, how important is the virtual connection in this environment? To delve deeper into this, we have launched an insightful white paper on virtual connections in the customer journey. If you’re interested, here is the link our microsite https://lnkd.in/eGWhqA7K . Please contact me if you wish to receive the MSX white paper in a pdf format. Stay tuned, as there is more to come. Best wishes from Cologne, Dirk Bott

THE ERA OF PREMIUM OFFERINGS IS UPON US As industries evolve, the demand for personalized, expert human support is not just growing—it is becoming a baseline expectation. Customers are ready to invest more in better service, and this shift is opening lucrative avenues for businesses that can deliver.    Learn more about JDA TSG’s perspective on what’s to come for customer service in our latest blog. https://lnkd.in/eMUjBWc6