👉 Day 11: Boosting retail velocity w/ direct mail There’s a dirty little secret about retail. And it can kill DTC brands who aren't careful. Getting onto the shelf is only half the battle. If you don’t hit your sell-through numbers, that huge investment you made into inventory to support your retail roll out (and likely still haven’t been paid for due to the extended payment terms retailers typically receive) could end up right back on your warehouse doorstep. That can cause serious cash flow problems for an otherwise healthy company. And once you’re out, it can take years to get back in...if you’re even considered again. As you scale, it’s important to meet customers where they are. And retail can be a great way to do that. But you have to go in with a strategy, and you have to support your retailers with marketing that creates demand and pull through. We heard this pain point from our many brands who expanded into retail. So we created ShopDrops. With ShopDrops, we build lookalike models of your best customers based on your first-party DTC data. Then we apply specific criteria including what stores they’re known to shop at regularly (e.g. Target, Walmart, Kroger, Whole Foods, etc.) Finally, we geo-target them based on proximity to specific locations. Need to boost velocity at your southern California Costcos? Unlike billboards or even TV, direct mail gets your offer directly into the hands of only precisely targeted prospects. Like organic food shoppers who buy meat jerky at Trader Joes. Or affluent moms of teenage daughters who like shopping for premium cosmetics from Target. Or lookalikes of your top customers who also buy premium sparkling water from their local Kroeger. Or combine with SiteMatch to target prospects who visit your site, leave without buying anything, and live close to a local retail partner. Plus retailers love seeing what you’re doing to support them – it can even help you seal the distribution deal. Don’t risk getting delisted. BTW, if you’ve got your own branded stores like the awesome Kizik NYC popup, we can help with that, too.
Michael Epstein’s Post
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Fully agree with this point. The crack cocaine analogy is highly pertinent as price promos pump up gross revenue, which then becomes difficult for management to let go of, whilst the damage to margin is either ignored or actively hidden. And that's before we start talking about the inevitable cohort of negative margin customers. Apologies to all those that have heard me rant on this before.
It’s difficult to overstate just how important retail promotions are. → The average retail discount rate is 16%; >30% on peak promo days → 20-50% of customer purchases have some promotion or loyalty reward applied → 205,000,000+ Americans are members of a loyalty program → Publicly-traded retailers regularly mention promotions 10+ times on earnings calls The sheer scale of this is incredible. How many things in a marketers’ toolkit touch 30% of purchases? How many marketing topics reach the CEO’s desk? Any small improvement point to all this – an AOV bump here, a wasted discount prevented there – can create massive value for the brand. I am shamelessly biased, but I really believe this is one of the most lucrative improvement areas for a brand to pick up. And an amazing opportunity for marketers to move the business forward. But most brands totally blow it. They run lame discounts without a clear outcome in mind. The data is siloed and scrambled, without any ability to prove what’s driving customer behavior. They keep pumping consumers up with deals, diluting brand equity and making a mess of the P&L. Mark Ritson wrote, “I attack price promotions because they truly are the crack cocaine of promotional activity.” A point I agree with. Most promotions are at best empty calories (revenue without any positive contribution), and at worst brand-busting value destroyers. Discounts are too often throwing good money after bad, digging the brand in a deeper and deeper hole. But effective promotions are amazing. They increase the customer’s perceived value, motivate the customer to come back, minimize the pain of buying stuff, and maximize the pleasure of the purchase. If you can maximize those upsides while minimizing the risk, you can strike gold. Sure, there are shinier topics to work on in marketing & tech than promotions and loyalty programs. But I don’t see many that are as impactful, and as neglected, as customer incentives. Always happy to talk shop on how you can better leverage promotions in your business. I don’t have all the answers, but I’m very excited by the questions…
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At Retailbound we work with consumer brands – both large and small – who are either launching a new product in retail or trying to position themselves more competitively in the space. Some obvious topics most companies think about (and sometimes get right) include pricing, packaging, promotional strategies, and which channels they’d like to place their products. The blog post below is not about the obvious, but instead is an attempt to describe unseen challenges that product brands face when launching in retail. Robert Bruza #retail #challenges #productlaunch #newproducts #ecommerce #newproductlaunch https://lnkd.in/gXfqaUNZ
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Direct to Consumer brands continue to capture market share. 1. 81% of consumers plan to purchase directly from a Brand this year. 2. Direct to Consumer brands are able to bypass traditional retail, and dealerships giving their customers the best value, and experience they have to offer. 3. Brands can locate, and curate a personal relationship with their customers utilizing social, and eCommerce platforms. 4. The traditional model of a retailer as a Brand selling other Brands is no longer a viable Business model. They are subject to Showrooming, and provide no unique competitive advantage in the marketplace. 5. If we look at the winners, and losers in the marketplace today it is easy to see. Losers- Macy’s, Sears, Nordstrom, Bed Bath & Beyond…. Winners- IKEA, Tesla, Decathlon, Apple, Gap, Levi’s, Lululemon, and so many more!!! In years past the only option for Brands was to partner with 3rd party retailers, distributors, and dealerships. However, this model posed a problem for Brands. 1. The relationship existed with the 3rd party retailer, and not the actual customer purchasing their products. 2. The Brands were essentially held hostage to the 3rd party retailers buying power, and level of service offered to their customers. This would result in lower margins for the Brand, and a very small customer base exposing Brands to the fiscal health of the Retailer. 3. 3rd Party Retailers can make or break a Brand..in some cases they can give one Brand a competitive advantage over another on price or coveted location in store. 4. If your Brand is successful a 3rd party retailer may start its own in-store Brand to compete against you. 5. Modern eCommerce platforms, and automated supply chains are the Game Changers for Brands to service their customers directly. This is by far the best model for Brands Today. 1. The ability to complete 1000’s of transactions directly with their customers at a very low cost. 2.Capture all relevant customer analytics, and responding to customer feedback instantly. 3. Instant cash flow, at the highest margins from customers contributing to the overall financial health of the Brand. Check out the article below! #business #yyc #retail
81% of consumers plan to shop direct-to-consumer brands
retaildive.com
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Growth Focused Consumer CEO and Investor • Board Member • Private Equity • Growth Acceleration • Successful Transactions
This is fascinating. Flagship Retail highly correlated (causation) with DTC and Wholesale Revenue. Flagships drive multichannel revenue (and multichannel declines when flagships are closed) Exactly the causation we see when we have opened a branded flagship door in a DTC or wholesale market - retail stores can create big brand awareness and consumer inertia for all channels. Cannibalization is always the first concern, but in my experience, flagships raise all ships. "Just as there is a positive impact on the average online basket when stores open, for emerging retailers, there is a negative impact when they close physical stores,” ICSC said, noting that the average online basket dropped from $126 to $109 after a store’s closing. While emerging retailers experienced a 13.5 percent decrease in the average online basket when closing a store, established retailers, typically having more stores, experienced no impact on the average online basket, which remained at $91, the report said. “Stores are not just sales drivers, but they can also help emerging retailers drive brand awareness and build trust with consumers,” ICSC offered." #consumer #retail
Study: Retailers See Big Online Sales Declines After Closing Brick & Mortar
https://sgbonline.com
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Retailers face an underwhelming holiday season, but that makes it all the more essential to maximize the remaining opportunities. AlixPartners surveyed over 1,000+ customers and found that 26% of consumers plan to spend less and trade down on this season’s gifting, but both new advancements like AI and more traditional approaches like the right marketing will separate leaders from laggards. Our experts outline the best way to use these tools to find success even through a tough holiday season in this article: #Retailing #B2C #HolidaySeason
Retail Viewpoint: How retailers should prepare for a challenging holiday season
insights.alixpartners.com
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Business and Technology Transformation, Growth | CIO | CTO | Chief Digital and Data Officer | People Leader | Board Member
An insightful consumer survey on their projected spend this holiday, and how retail leaders can use emerging technology to better target and yield results. #Retailing #B2C #AI #Holiday2023
Retailers face an underwhelming holiday season, but that makes it all the more essential to maximize the remaining opportunities. AlixPartners surveyed over 1,000+ customers and found that 26% of consumers plan to spend less and trade down on this season’s gifting, but both new advancements like AI and more traditional approaches like the right marketing will separate leaders from laggards. Our experts outline the best way to use these tools to find success even through a tough holiday season in this article: #Retailing #B2C #HolidaySeason
Retail Viewpoint: How retailers should prepare for a challenging holiday season
insights.alixpartners.com
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Retailers face an underwhelming holiday season, but that makes it all the more essential to maximize the remaining opportunities. AlixPartners surveyed over 1,000+ customers and found that 26% of consumers plan to spend less and trade down on this season’s gifting, but both new advancements like AI and more traditional approaches like the right marketing will separate leaders from laggards. Our experts outline the best way to use these tools to find success even through a tough holiday season in this article: #Retailing #B2C #HolidaySeason
Retail Viewpoint: How retailers should prepare for a challenging holiday season
insights.alixpartners.com
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Retailers face an underwhelming holiday season, but that makes it all the more essential to maximize the remaining opportunities. AlixPartners surveyed over 1,000+ customers and found that 26% of consumers plan to spend less and trade down on this season’s gifting, but both new advancements like AI and more traditional approaches like the right marketing will separate leaders from laggards. Our experts outline the best way to use these tools to find success even through a tough holiday season in this article: #Retailing #B2C #HolidaySeason
Retail Viewpoint: How retailers should prepare for a challenging holiday season
insights.alixpartners.com
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The transformation of Brand marketing continues as RMNs such as Adsta evolve. This is a very informative blog and I hope you enjoy the read. DM me if you desire any additional info on Adsta. #cpg #brandmarketing #retailmedianetworks
Before retail media transformed the grocery experience, shoppers had a pretty straightforward relationship with their grocery store. Armed with handwritten lists and a general familiarity with their local store, there was a sense of predictability that met their expectations. In our most recent blog, we take a look at how brands can leverage RMNs to balance the innovation of today with the trustworthiness of yesterday. Click the link to learn how CPGs can lighten the load for customers and empower ongoing relationships with your brand. #grocery, #retailmarketingplatform, #groceryretail, #foodretail, #groceryindustry #marketingandadvertising, #marketing #digitaltransformation #retailmedia #retailmedianetwork
What Retail Media Networks Mean for the Customer Experience
adsta.com
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Top E-commerce Voice 🛍️ | Helping hundreds of brands bridge offline & online commerce @ Brij 🔁 | Mama x2 👶🏼| Omnichannel Queen 👑 | Omnichannel Marketer Podcast Host 🎙️ | CEO & Co-Founder @ Brij 🌉 | Angel Investor
7 secrets to driving retail velocity from Moiz Ali & Nik Sharma. The most recent episode of Limited was all about driving retail velocity. Here’s what Nik & Moiz shared. 1️⃣ Never do .com only. Every retailer has an online platform, i.e., target .com, nordstrom .com. What happens when you do try .com only is that Target bids up your brand search terms. You lose half your margin drop shipping and have to deal with shipping and returns. Meanwhile, the majority of sales are happening in stores. And you miss out on the awareness that stores drive. 2️⃣ Your first retailer defines you Retailers (and shoppers) will make associations based on where they see you first. You don’t want to be pigeonholed as a specialty or deep discount. Retailers will also be able to see your sales figures via Nielsen. Pick your first store wisely—choose a retailer and customer base that is aligned with your brand. 3️⃣ Launch with your best products. You must hit the sales volume targets. Or risk being removed from the set and store. It’s not the SKU that gets blamed - it's the brand. Maybe they’ll let you swap a SKU, but they could remove the entire brand. Conversely, if you exceed the targets and sell out, you can set yourself up for more shelf space. 4️⃣ Run promotions out of the gate There are many levers to drive sales velocity. 🎯 End caps 🎯 On-shelf signage 🎯 Sampling 🎯 Rebates/coupons End caps act as a billboard to promote your product and get 10x more traffic. Moiz also shared that on-shelf signage touting online reviews (10k 5-star reviews) is a great way to show credibility and drive sales. Sampling is a power move here for food and beverage. The last lever to play here is using cash-back tools (Rakuten, Ibotta, Brij rebates) to stimulate in-store purchases. 6️⃣ Leverage your website and owned lists Add a store locator to your website. Use your SMS and email list strategically. Let people know you are in Target. Consider emailing all of your customers with a $5 coupon just for Target. Moiz suggests temporarily making a popular item sold out on the website to push people to buy it in-store. 7️⃣ Bonus tip: Add a Brij experience to your packaging, signage, and geo-targeted ads. If you are a new product in a new store sitting next to a dozen competitors, the odds are stacked against you. By adding a Brij experience to your go-to-market, you kill 4 birds with one stone. → Product education → Incentivize purchases (rebate, sweepstakes) → Data collection (email, SMS) → Direct sales Now, let's go sell some product in retail. Thanks, Nik and Moiz, for some amazing tips here. #retail #retailvelocity #sellthrough
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