"Does your IT team know you're looking into telecom?" I asked.
"No, they don't let us do anything with the phone system." she, a VP of Member Care, replied.
^ a conversation I had yesterday with a client who is shopping around for a new "phone system."
One of the biggest risks to IT is what we call "Shadow IT." It's when the business stakeholders go search for technology, and make decisions without the guidance of IT.
Here are some tactics to mitigate Shadow IT
- Ask stakeholders about the Likes and Dislikes of existing critical software apps they use.
- Dig into the Dislikes - are they complaints or actual limitations that are preventing them from hitting critical KPI's?
- If the latter, dig in more.
Imagine if poor tools were preventing you from exceeding your KPI's - wouldn't that suck?
Yes.
Worst Case - you lose your job and can't provide for your family.
Base Case - you stagnate in your job and income and can't improve the status of your family.
Best Case - you win in spite of poor tools, meaning you're working harder and spending less time with your family.
Yes, it's personal.
Owner, KG ProdDev LLC
7hThe difference between Stripe and Gigs is that Stripe responds to people that fill out their contact form.