Mayank Dhawan’s Post

When tenured staff leave an Indian call center, it can be a cause for concern due to several reasons: 1. Loss of Experience and Knowledge : Tenured employees possess valuable experience and deep knowledge of the company's processes, systems, and customer needs. Their departure means losing this expertise, which can impact service quality and operational efficiency. 2. Training and Onboarding Costs : New hires require extensive training and time to reach the productivity levels of tenured staff. This results in increased costs and resource allocation for training and onboarding. 3. Decreased Morale : Frequent departures of long-term employees can lower overall employee morale. Remaining staff may feel insecure about their own job stability, leading to decreased motivation and engagement. 4. Customer Relationships : Tenured staff often build strong relationships with customers. Their departure can disrupt these relationships, potentially leading to customer dissatisfaction and loss of business. 5. Impact on Team Dynamics : Long-term employees play a crucial role in maintaining team cohesion and stability. Their exit can disrupt team dynamics, affecting collaboration and performance. 6. Productivity Decline : With experienced staff leaving, there is often a dip in productivity as new hires may take time to get up to speed. This can lead to longer response times and decreased service levels. 7. Increased Turnover : High turnover of tenured staff can create a ripple effect, leading to further attrition as remaining employees may start seeking other opportunities. 8. Higher Recruitment Costs : Constantly replacing experienced employees can lead to higher recruitment costs and resource allocation towards hiring efforts, diverting attention from core business activities. 9. Loss of Organizational Knowledge : Tenured employees carry institutional knowledge that is not easily transferable. Their departure can result in a loss of this knowledge, which can affect strategic planning and decision-making. 10. Potential for Negative Reputation : High turnover, especially of tenured staff, can harm the company’s reputation in the job market, making it difficult to attract top talent in the future. In an industry where experience and continuity are key to maintaining high service standards, the departure of tenured staff can have far-reaching negative consequences for an Indian call center.

Katrin makes excellent observations. I think the days of outsourced CX/CS are numbered as AI capability grows, and Tier-1 support can be handled by empowered bots. People can always talk to humans but it’s not profitable anymore to have humans simply take information and parrot it into a ticketing system. Phone decision trees are long outdated; Bots are excellent at this at a fraction of the cost. #AI #ChatGPT #CX #UX

Reach-to-hire conversion rate is very important metric for BPO companies; because that determines the amount of sourcing one needs to invest in to achieve the planned hiring numbers. With no technology high volume hiring, typically BPOs achieve about 5% conversion; but with smart automation, that conversion is almost doubled to 9%-10%. This way company needs to generate (and spend) 50% lesser leads to hire the planned numbers! Callify.ai

👋 Many business owners are facing a customer support challenge. If that's you, you're not alone. When HELP WANTED ads stop working, here's what to do: Explore BPO, Business Process Outsourcing! 🦸♂️🌐 It could be the solution you're looking for. 📈It's scalable when you're ready to grow. 🌍You're able to access global talent. 💰It's a cost-efficient alternative to hiring. ✨You're able to find specialized talent. We can help you explore BPO options from our partner network. #TrustTechnologyConsultants #BPO #workforcesolutions #ContactCenter #CCaaS

The trend of contractual employment which gained momentum in tech-based firms post the COVID-19 pandemic has now spread its roots across various sectors. Recent studies, including a comprehensive report by Careernet, reveal a robust growth in contractual hiring, with a 15% compounded annual growth rate since 2022, and an anticipated surge of 20-25% in 2024 compared to the previous year, with most growth expected to come from Global Capability Centers (GCCs). Read the full article by Padmini Dhruvaraj of Financial Express (India). https://lnkd.in/gafphPHJ #ContractualHiring #FlexiJobs #FlexiStint #Careernet

The Ethos Support agent attrition rate continues to be less than 5%. Yes, 5%. The CS industry average is around 38%. And it only seems to be getting worse. Some reasons why: 👉 WFH is making it easier to job hop 👉 Generally low unemployment rate 👉 Agents are unhappy with job/pay/career opps – some combination of these And for you CX/CS leaders, this is precisely why it's getting harder to find good agents, get their buy-in, and most importantly: retain them. Solving this attrition problem is a massive lever you can pull to help achieve profitable growth. And the way we treat our agents is not rocket science. They're our employees. We pay them above-market rates. Benefits and performance incentives. A positive, empowering culture that rewards great work. The attrition problem has gotten so out of hand in the CX world that solving it feels like a generally accepted reality. But it doesn't have to be that way. Take care of your agents and they'll take care of your customers. #ethossupport #customersupport #BPO #CX

**BENEFITS OF OUTSOURCING YOUR BUSINESS PROCESSES** 1.COST ADVANTAGES The most obvious and visible benefit relates to the cost savings that outsourcing brings about. You can get your job done at a lower cost and at better quality as well. There is a cost savings of around 60% by outsourcing your work. Plus, the quality of the services provided is high thereby ensuring that low-cost does not mean low-quality. 2.INCREASED EFFICIENCY When you outsource your business needs to an outsourcing partner they bring years of experience in business practices and expertise in delivering complex outsourcing projects. Thus, they can do the job better with their knowledge and understanding of the domain. This leads to an increase in productivity and efficiency in the process thereby contributing to the bottom-line of your company. 3.FOCUS ON CORE AREAS Outsourcing your business processes would free your energies and enable you to focus on building your brand, invest in research and development and move on to providing higher value added services. 4.SAVE ON INFRASTRUCTURE AND TECHNOLOGY Outsourcing eliminates the need for investment in infrastructure as the outsourcing partner takes the responsibility of the business processes and hence develops infrastructure for the same. 5.ACCESS TO SKILLED RESOURCES You no longer need to invest in recruiting and training expensive resources for your business. Providers take care of the resourcing needs with their pool of highly skilled resources. The resources employed are well educated in the respective business areas and are experienced in handling the business needs of companies that want to outsource. Further, they employ world class business practices perfected over the years by catering to customers around the globe.  SO...What are you all waiting for? Outsource your current business to www.mistitservices.com today for improved services and better outcomes in the areas of sales/customer service/upselling/insurance/complaint management and lot many … Contact :- 8879702659 (Vineeth Singh)

I encountered a common yet critical issue faced by many businesses, a 𝐬𝐡𝐨𝐫𝐭𝐚𝐠𝐞 𝐢𝐧 𝐦𝐚𝐧𝐩𝐨𝐰𝐞𝐫 affecting 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲. The struggle was real, with genuine reasons for absenteeism. 𝐅𝐚𝐜𝐢𝐧𝐠 𝐬𝐢𝐦𝐢𝐥𝐚𝐫 𝐜𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬? In the world of BPO, challenges like these are where thrive. As a BPO partner, our role extends beyond handling tasks. We took charge efficiently, providing real-time human support to manage the workforce hiccup. Our unique approach ensures that productivity doesn't take a hit even in the face of unforeseen challenges. Worrying about the outcome?? 👉 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐚𝐧𝐝 𝐚 𝐬𝐞𝐚𝐦𝐥𝐞𝐬𝐬𝐥𝐲 𝐦𝐚𝐧𝐚𝐠𝐞𝐝 𝐰𝐨𝐫𝐤𝐟𝐨𝐫𝐜𝐞. Lets Connect and discuss and take your business to the new heights!! hashtag #bpo #workforcemanagement #theconnections #outsourcing #callcentre

Are you a banking or finance professional looking to enhance your team with top-tier tech talents? Look no further! Quess Corp is here to revolutionize your hiring process and technology projects with our unparalleled staff augmentation services and Managed IT/Infrastructure Solutions. In today's dynamic market, staying ahead requires a skilled and agile workforce. That's where we come in! With our extensive experience in the tech industry and deep understanding of the banking and finance sector, we are primed to connect you with the best talents in the field. Why choose Quess IT Staffing & Managed Solutions? ✅ Proven track record of delivering top-notch tech talents to leading organizations ✅ Customized staffing solutions tailored to meet your unique requirements ✅ Extensive network of qualified professionals in the banking and finance industry ✅ Seamless integration of talent into your existing teams for maximum efficiency At Quess IT Staffing, we understand the critical role that technology plays in the banking and finance sector. That's why we are dedicated to helping you build a team that can drive innovation, streamline processes, and propel your organization toward success. Get in touch with us today to learn more about how our staff augmentation services and Managed Solutions can elevate your team to new heights. Together, let's shape the future of banking and finance in India! #techhiring #staffaugmentation #staffingservices #managedsolutions #ITsolutions #datacenters #digitaltransformation #contractstaffing #techhiring #staffingsolution #managedserviceprovider #GCChiring #banking #finance #insurance #fintech Ratish Nair

Hello Guy's I hope this email finds you well. I am reaching out to you on behalf of our esteemed organization to present an incredible opportunity for your business to flourish. We have an extensive range of Business Process Outsourcing (BPO) projects that are ideally suited to your expertise and capabilities. At Riss Infotech, we take pride in our ability to match talented service providers like you with projects that align with your strengths and help you maximize your potential. Our goal is to foster mutually beneficial partnerships by providing you with diverse projects that cater to various industry verticals. Here are some of the key advantages of collaborating with us: Wide Range of Projects: Our portfolio includes a broad spectrum of BPO projects, spanning industries such as finance, healthcare, technology, customer support, e-commerce, and more. This diversity ensures that you can choose projects that align with your team's skills and interests. Competitive Compensation: We believe in recognizing the value of your services and offer highly competitive compensation packages. Your expertise and commitment deserve to be rewarded appropriately, and we ensure that you receive a fair and attractive compensation for the projects you undertake. Flexible Engagement Models: We understand that every service provider has unique requirements and operational preferences. Therefore, we offer flexible engagement models that can be tailored to suit your business needs. Whether you prefer short-term contracts or long-term partnerships, we are here to accommodate your preferences. Continuous Support and Guidance: We believe in fostering long-term partnerships and strive to provide comprehensive support throughout your engagement with us. Our experienced team will be available to address any queries, provide guidance, and ensure a smooth collaboration, enabling you to deliver exceptional results. Growth Opportunities: Partnering with us opens doors to new growth opportunities for your business. As we continue to expand our client base, you can benefit from a steady flow of projects, establishing a strong foundation for your growth and success. To explore these exciting BPO opportunities further, I invite you to connect with us at your earliest convenience. Please reply to this email or call us at [ 8004127543 ]. We can discuss your business goals,and preferences, and provide detailed information about the projects we currently have available. Thank you for considering this partnership opportunity. We look forward to the possibility of working together and taking your business to new heights. Warm regards, Mansi singh [ Business development executive ] [ Riss infotech ] Mail - rissinfotech4@gmail.com #business #outsourcingservices #rissinfotech