Marriott International’s Post

Hoteliers practice, Missing ingredients that could affect the perfection of the interaction-engaging, relationship between you and the guests. Practice accepting people even though not, 1. Friends 2. Same nationality 3. Same level preference #hospitalityindustry #hoteliers #practicallearning

Grooming: The Unspoken Essential for Hoteliers Grooming is a term that holds immense significance in the hospitality industry. Reflecting on my first job as a waiter, I vividly remember taking my uniform to be altered to ensure it fit perfectly. This simple act of ensuring my uniform was well-fitted became a foundational lesson for me, one that I pass on to all budding and experienced hoteliers alike. No matter the circumstances, always wear a well-fitted uniform and maintain a sharp, well-groomed appearance. This might sound trivial, but trust me—it significantly boosts your confidence every single day. A polished appearance not only makes you feel more professional but also instills a sense of pride and responsibility in your role. For those starting their journey in the hospitality industry and for seasoned professionals, remember: impeccable grooming is not just about looking good. It's about embodying the excellence and dedication that define a true hotelier. #grooming #hoteliers #hotels #hospitality ##foodandbeverage #hotels #uniform #learning #development #share #care

"Clarifying Hotel Rules My Experience on the First Day of Resumption. A few years ago, I worked as an assistant food and beverage supervisor at a popular hotel. On my first day of resumption, a group of couples arrived at night, having booked six rooms for their wedding party the next day. The group included the bride and groom, bridesmaids, groomsmen, and family members. They had planned a big bachelor's party, but things didn't go as expected. Upon arrival, they showed the receptionist their payment receipt and agreement, but were told they couldn't check in because there were too many people in the group. The hotel policy stated that only two people could stay in a room. The groom and his friends requested to speak to the management or someone who could listen to their concerns, but no one was available due to security reasons. They were told to come back the next day for a refund. The group was frustrated, especially since they had not been informed of the hotel's policy when they made their booking. They offered to pay for extra rooms, but the receptionist explained that there were no available rooms for the next 24 hours and that the room system had been changed that day. The group was left feeling disappointed and frustrated." to the best of my knowledge, they moved to a nearby apartment that night. Hospitality industry needs to understand the impact of customers service satisfactions and understand the security urgency of changing their system without a proper notice . #hoteliers #management #HR #innovative #Hospitality #Hospitalityindustry.

One of the most demanding aspects of working in hospitality, especially in entertainment, is effectively managing expectations. Being a part of busy hotels or high-volume venues, balancing the needs and desires of customers and staff can be quite the juggling act. I embarked on this journey for 16 years during my tenure in Vegas working at the #1 party destination on the planet the Palms Hotel & Casino and the later part of my career working at Caesars Entertainment. With numerous daily and nightly variables that are thrown your way not one day or night is ever the same. Mastering the art of embracing chaos is essential. Hospitality, it's not just a job—it's a lifestyle, where you play the role of a composer leading an orchestrator. Additionally, problem-solving stands out as a critical skill to cultivate, honed through experience. There are always strategies to navigate challenges and find solutions. Here's to a productive Hospitality Thursday! #urvenue #hospitality #chaos #vegas #florida #nightlife #daylife #hotels

Why a smile will improve your customer service experience❓ There is no hospitality without interacting with guests. A warm smile means that you are inviting guests to open up and discuss with you their needs, suggestions and even complaints which are really also insights into your business or the first step to selling another product or service. If the service staff keeps a serious face, the guests would not feel comfortable approaching that person even for basic things. A smile costs you nothing, but if you don't offer it, you could lose everything when it comes to your customers. 📲067 401 0045 📧info@albacademy.al #Albacademy #course #training #hotel #restaurant #housekeeping #hotelmaganers #hotelmanagement #work #job #leader #waiter #foodandbavarage #restourant #MANAGEMENT #hospitality #hotels #luxuryhotels #onlinetraining #waiter #professionaltraining

The hotel industry cannot sell rooms ‘without housekeeping’! 😠😢 Just like the restaurateurs who put up signs on their front door or on the sidewalk to announce that they are looking for staff, the hotelier when selling rooms ‘without housekeeping’ is not shooting himself in one foot, but two! Attention! No one is fooled and especially not the customer! The hotel industry is certainly a profession that lacks manpower. But it cannot do anything despite its need to always renew itself. Could the explanation of the problem be in this word ‘manpower’? The job of chambermaid or valet is still not valued, and it’s the whole profession that suffers from it .

Yes!!! I just managed to get a last minuite booking in one of the most exclusive restaurants in the world that is booked solid for 6 months for one of my clients. 2 hotel concierges & 3 independent concierges told me it was impossible & not to bother trying. It Helps that I work for some of the most interesting people in the world nowadays which opens a lot of doors globally(living my dreams) Being around people at the top of their game I’ve learned a thing or 2 about negotiation & not taking NO for an answer, there is always a way to make things happen… www.PersonalAssistant.ie #globalCONCIERGE

. It is not good Image of Professional Manners as Hoteliers to treat your colleagues if you know yourself has seniority level in this way, 1. Aggressive Behavior interaction 2. Being judgmental 3. Impolite 4. Grumpy 5. Lack of Wisdom non assessment what is the real problem but instead it is easy to believe by listening There is no much long career experience in the world Hospitality industry to destroy other people. #hospitalityindustry #hoteliers

#Hospitality Definitions from Oxford Languages. Noun. Food, drink, entertainment, etc. that an organization provides for guests or business partners. Whether it's a luxurious resort, a charming bed and breakfast, or a bustling urban cafe, the essence of hospitality is an art that transforms spaces into unforgettable experiences. 🛎️🍽️ Hospitality can mean something different to everyone. To me it's not just a job; it's a passion that requires dedication, attention to detail, and a deep understanding of human interactions. As a waitress, I learned that hospitality is about anticipating guests' needs. 💫 As a breakfast supervisor, I realized that hospitality is about orchestrating a seamless start to the day. 🌞 As a meetings and events manager, I came to understand that hospitality is about turning visions into reality. 🥂 In my role at HotelTime Solutions, I use my experience and bring my passion, my empathy, and my commitment to offer innovative HotelTech solutions. 📲💼 Our mission is to empower hotels with cutting-edge technology that enhances every aspect of the guest journey. #HospitalityMagic #CreatingMemories #GuestFirst #HospitalityArtistry #BeyondExpectations #FromHospitalityToTech #InnovatingGuestExperiences #HotelTechRevolution #EmbracingChange #HospitalityInTech

Treating Staff with Respect - The Key to an Exceptional Hotel Experience 🏨 A recent guest at Qunci Villas raved about their incredible 12-night stay in an ocean view villa, describing it as "peaceful, serene, and calming - a real holiday." 😌 But what stood out most in their review was the exceptional service provided by the hotel staff: "Everyone is so helpful, gracious, and kind. Treat them with respect and you will be rewarded with an experience that truly transports you to another world!" 🙌 This is a great reminder that treating hotel staff, and all service staff, with the utmost respect is crucial to ensuring a memorable and enjoyable stay. When guests approach interactions with kindness and appreciation, it can truly elevate the entire experience. 💫 Key Points to Remember: 1. Respect and Kindness Go a Long Way 💖 Treating staff with respect not only enhances your experience but also fosters a positive and welcoming atmosphere for everyone. 2. Mutual Respect is Foundational 🤝 As hospitality professionals, we know that providing excellent customer service requires a delicate balance. Fostering a culture of mutual respect is foundational to achieving this. 3. Elevating the Experience 🚀 When guests show appreciation and kindness, it motivates the staff to go above and beyond, creating unforgettable experiences. 4. The Power of Acknowledgement 🌟 A simple thank you or a kind word can make a significant impact. Recognizing the hard work and dedication of service staff can transform your stay. 5. Creating Lasting Memories 📸 The little gestures of respect and appreciation contribute to creating lasting, positive memories of your stay. The next time you visit a hotel, restaurant, or any service establishment, remember the power of treating the staff like the valuable contributors they are. It just may be the key to unlocking an exceptional experience. 🔑 #HospitalityMatters #CustomerService #GuestExperience #RespectStaff #HotelLife