Marceco’s Post

Check out this exciting video featuring Marisa Garcia, VP of Communications and Product Knowledge at AXS - the preferred ticketing company for over 500 premier venues, sports teams, and event organizers worldwide!  Discover how they leverage Whatfix to create a seamless user experience and boost customer satisfaction, which, as Marisa highlights, is “the best benchmark you could hit!” #whatfix | #customerfirst | #customerlove | #digitaladoption |

At TicketKart, we're driven by our core values, each letter of 'TicketKart' representing a pillar of our commitment to excellence: T - Trust: Building trust through transparent and reliable services. I - Innovation: Continuously innovating to enhance event experiences. C - Customer-Centricity: Placing customers' needs at the heart of everything we do. K - Knowledge Sharing: Sharing insights and knowledge to empower organizers. E - Empowerment: Empowering organizers with intuitive tools and resources. T - Transparency: Maintaining transparency in all interactions and operations. K - Knowledge-Driven: Driven by a thirst for knowledge and continuous improvement. A - Accessibility: Ensuring our platform is accessible and user-friendly. R - Reliability: Committing to delivering robust and dependable software solutions. T - Teamwork: Collaborating effectively to achieve common goals and deliver outstanding results. Together, these values reflect TicketKart's commitment to excellence and our dedication to serving our customers and partners with integrity and innovation.

For #CXClub this week we have a story that became a multi week epic from Glen Bevis. It should be simple, you lease a car & everything is then easy, taken care of. Yet when Glen needed an MOT the basics just kept going wrong, to the point where he found a garage himself to carry out the works. The result of this high effort #customerexperience for Glen? Once the term is up the car goes back & he will look for a different way to own a car. To learn more about how AllThingsCX can help you avoid delivering these CX pitfalls, get in touch!

Just in time support can be a lifesaver for contact centre employees! Learn how AXS is leveraging Whatfix in the context of - providing top quality support to customers in record time - not wasting time looking for information to help customers -protecting the most valuable business asset - customer satisfaction! #digitaladoption #contactcentre #supportcost

Missing something in your toolbox? Don't worry, Targa Tools has you covered! 🛠️ Check out these last-minute shopping tips and get the best deals at TargaTools.com. #ToolShopping #TargaTools

This week we had our end of Q1 review at Fanbase. I could focus on the fact that in 12 weeks we: 🚀 Increased our top-of-funnel reach by 100% 🚀 Secured contracts that 2x our projected turnover 🚀 Hit a 96.2% customer satisfaction score However, on reflection, the most important part is that we stuck to our values along the way and built the foundations for long-term success. From my time at Interactive Workshops, I know that long-term success is down to building a high-performing team. One that: ✅ Trusts and supports each other ✅ Exhibits mutual accountability ✅ Is focused on a purpose ✅ Forms strong relationships This 12-week sprint has moved us up the ladder towards being a high-performing team. For me, that's the biggest indicator of success. Looking forward to building on this in Q2 and forming partnerships with great people who exhibit the same values in 2024 and beyond 🚀 #fanengagement #sportstech #sportsbusiness #highperformingteam

Excited to have been selected for and part of product research and strategy for Paragon One!! Throughout this hands-on externship I: - Sourced and conducted usability research for Paragon One through user interviews and identified features that resonated/didn't resonate to inform my product recommendations - Assessed the product-market fit for Paragon One's new offering, ensuring alignment with user needs to optimize for its successful launch - Utilized data-driven visualizations, including pivot tables, to support and present strategic recommendations to Paragon One's CTO I ended with an Outstanding Completion! #ProductResearch #Strategy #DataVisualization #UserExperience

Precisely is here at FIS Emerald! Stop by booth #69 to learn how you can use data to deliver personalized customer experiences that drive customer engagement and loyalty. https://okt.to/FVPsyO #FISEmerald #FIS #CCM #CX #CustomerExperience #CXP #FinTech #FISEmerald2024 #FISEmerald24

𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝘀𝗽𝗲𝗲𝗱 𝗼𝗳 𝗮 𝗯𝗮𝗰𝗸 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗽𝗼𝘄𝗲𝗿 𝗼𝗳 𝗮 𝗳𝗼𝗿𝘄𝗮𝗿𝗱. Scrum down with Team AGL for a quick chat and preview of how our multi-carrier software is changing the way sports teams sell their replica kits online. Whether it’s making the most of branding opportunities, to transparent tracking decreasing the calls to your online retail store. Team AGL, in a game of inches, we make the difference. #TeamAGL #LogisticsTechnology #RetailIndustry #SupplyChainOptimization #SupplyChainManagement #MultiCarrierTechnology

Proof that investing in people and culture works! In August 2022 I joined the Vaioni team as a consultant to help them develop and implement a new people and culture strategy. Like a lot of businesses the pandemic had impacted the way they worked, and over the space of those two years had started to impact the people within the business meaning their eNPS score had dropped to -45. Some businesses see people and culture as an add on or a nice to have, or some pizzas and a few drinks at the end of the week, but the reality is you need to dig deep look at the issues and create a strategic plan to re-build your foundations, improve your processes and look after your people, to keep you moving forward. Happier employees mean happier customers too. Thankfully Sachin and the rest of the SLT get this, they wanted to bring the score back to where it used to be (and better) and invested in people and culture properly. Less than 2 years later (and with Natasha on board) the eNPS stands at +27 (for context anything over+10 is considered good) and the NPS has jumped massively too. Does that mean we can stop thinking about people and culture now? Absolutely not - we keep listening, learning and adapting the strategy to keep our foundations strong, our people happy and the business moving forward. Well done to everyone at Vaioni Group Limited it's a team effort to get this far.