limehome’s Post

Airbnb Business - Conflict Resolution in the Hospitality Industry: Examples and Strategies Discover effective conflict resolution techniques in the hospitality industry to handle unhappy customers, customer conflicts, and staff-customer confrontations. Learn how to listen attentively, apologize, and provide appropriate solutions that satisfy customer needs. Improve customer satisfaction and maintain a harmonious environment. #HospitalityIndustry #ConflictResolution #CustomerSatisfaction #EffectiveCommunication #CustomerService #ClientManagement #GuestExperience #ServiceRecovery #HospitalityTips #CustomerRelations

In the hotel industry, service recovery is a crucial aspect of ensuring customer satisfaction and loyalty. When guests experience issues during their stay, it's an opportunity to turn a negative experience into a positive one. How we address these issues is equally important. By providing top-notch service recovery, we can recover a guest and turn them into a loyal customer. #customerservice #hotelindustry #servicerecovery #experience

I have been in the hospitality industry for a few years now and I cannot stress the importance of offering good customer service to your clients enough. This is very important especially if you want to grow your business and build customer loyalty. Respect and patience is key when dealing with customers. One thing I have learnt is to treat all customers the same regardless of the amount of money or business they bring to your establishment. Don't get me wrong rewarding or acknowledging your biggest clients is not wrong however when you start prioritizing them to a point where you forget about your other clients is the problem.When a customer has a grievance it's very pertinent for you as a service provider to listen to understand instead of listening to respond. You have to make sure that when you deal with the grievance, the customer is satisfied with your solution. Most importantly always serve with a smile.😁 #customerservice #customersatsifaction

The True Essence of Customer Relationships Being someone responsible for guest relations, one experience reshaped my understanding of customer relationships. A guest arrived at our hotel, stressed from a series of travel snags, including lost luggage. Instead of a typical apology, I actively listened, helped connect with the airline, drove them to a local store, and offered a complimentary services to alleviate their stress. The approach transformed their experience with our property. This is a vital business lesson: the customer relationships extends beyond problem-solving; it's empathy, exceeding expectations, and creating connections. Everyone can be responsible for building loyalty and turn guests into brand advocates. #CustomerServiceExcellence #BusinessGrowth #EmpathyInAction

It's VALUES FRIDAY! 'EXPERIMENTATION' – Make things happen. #HyattValues #SecretsResorts #PracticalFridays #howdouyouliketofeelwhileyouvacationed #WeCareForPeopleSoTheyCanBeTheirBest #Guestinteraction #HIC #Concierge #guestservices Today, I tasked the team with collecting valuable guest information through Guests Interaction. I asked the Colleagues to imagine themself as guests travelling for pleasure or business and be truthful about what they liked and how they would like to be appeased by Team Members. I tasked my colleagues to formulate questions they would like to be asked while they vacationed and, in turn, asked our valued guests these same questions. The questions must add value to service, customer satisfaction, and the need to foster feedback positively. These questions should also lead to amplifying the guests' experience. This exercise has many benefits, but the two I would like to highlight are 'Guests' Satisfaction' and Our Purpose 'We care for others so they can be their best.' Positively impacting our guests, their likes, and experiences is paramount for customer retention and satisfaction. The smallest detail to you can be the best experience for our guests. This exercise also serves as a refresher for our colleagues to know that our valued guests are human, like themselves, and we must address their needs and concerns for them to feel loved and appreciated.

Extreme weather events present significant challenges to marina owners and operators. Strengthening marina seawalls is essential for ensuring both property safety and customer satisfaction. #SeawallRepair #BulkheadRepair https://lnkd.in/gDevhHhC

Did you know that timely refilling and accessibility of soap in public washrooms play a critical role in hygiene and customer satisfaction? Ensuring that soap dispensers are regularly refilled and easily accessible can make a significant impact on public health and the overall perception of your business. Statistics in New Zealand highlight the importance: - 76.4% of washrooms did not display logbooks to indicate cleaning schedules, showing a need for better monitoring to ensure cleanliness and hygiene - Over 42% of people are concerned about touching surfaces like soap dispensers and hand dryers, emphasizing the importance of touchless solutions to maintain hygiene - Public washrooms are one of the top requests in community consultations, showing the public’s demand for clean and well-maintained facilities By maintaining clean and well-stocked washrooms, businesses show their commitment to customer care and operational excellence, leading to higher customer satisfaction and loyalty. Let's keep our washrooms clean and our hands even cleaner! #WashroomHygiene #CustomerExperience #HandHygiene #BusinessImpact #CleanRestrooms #InitialHygiene

❤️ I’m super surprised (and a bit emotional) but completely honored to be receiving this award for the 2nd year in a row. My day to day has me working with every department within our company, so to know that I was still able to impact individual customers throughout their relocation is truly humbling. One thing I know for sure is that I refuse to let the ball drop when it comes to customer excellence. I’m a bit of a bulldog. If there’s a challenge, I’ll work until there’s a solution. Someone once told me (thanks dad😊): 👉🏼 You do whatever it takes to add value to a company and help them succeed. Whether I’m supporting sales, claims, customer service, IT, marketing, accounting, operations, warehouse, crews, drivers, etc., my job remains the same: I do whatever it takes to help the team be successful so they can exceed our customers’ expectations. Wherever they need me to be, I’m there. I’m not defined by my title. I’m defined by my passion for success and my ability to lead, regardless of the position I hold. What an honor this recognition truly is. I’m grateful for the amazing team that I’m on. I’m grateful for the amazing customers that I have gotten to work with over the years, who put their trust in me to take the stress out of an extremely stressful time. I’m grateful for all the opportunities that have presented themselves for me to capitalize on. There’s no telling what the future holds for me, but for now, I’m just going to appreciate the value that I bring and celebrate the impact my efforts have. ❤ Here’s to that.  🥂 #personalgrowth #customerexperience #grateful #personaldevelopment

In an industry where customer satisfaction and loyalty is everything, and the secret lies in exceptional service. Did you know that loyal customers tend to spend 67% more than new ones? With Zest Hospitality, you can ensure your team is equipped to provide the level of service that not only retains customers but turns them into brand ambassadors. Read more about how flexible outsourced staffing delivers positive results for hospitality establishments: https://lnkd.in/eywSQyQQ #ZestHospitality #OutsourcedStaffing #InsightsbyAdcorp #ConnectingHumanPotential

🌱🧺 Meeting Customer Expectations in Laundry Services 🌱🧺 #CustomerExpectations #LaundryServices #CustomerSatisfaction Customers expect from laundry services: 1️⃣ Cleanliness. 2️⃣ Careful Handling. 3️⃣ Timely Service. 4️⃣ Quality Assurance. 5️⃣ Communication. 6️⃣ Professionalism. 7️⃣ Problem Resolution. Deliver exceptional service for customer satisfaction! #ServiceExcellence #CustomerCare #LaundryCare