Leandre Larouche’s Post

View profile for Leandre Larouche, graphic

📝 Author | Writing Architect 🏗️ | Book & Content Coach + Ghostwriter for Businesses, Entrepreneurs, and Professionals | Writing Can Be Hard. I Make it Easy with The Architecture of Writing.

Starbucks’ biggest lie taught me something important. Back in university, I worked as a part-time barista for the twin-tailed Siren coffee shop. During the training, My manager told me: “Leandre, when you make a latte, you have to mix the espresso and steamed milk ASAP. The espresso shot expires after 3 seconds.” At the time, I thought the speech was extreme and could not possibly be true. But I also understood it was meant to make baristas prepare drinks faster… I didn’t care. That’s why Starbucks was depositing money in my bank account every month. But… Even though that lie is insignificant, I never forgot it. “Expire” is such an extreme word in this context… It makes everything more dramatic and sticky. Not only did it work to make baristas prepare drinks faster… But it stuck in my mind for close for almost a decade. I know I'm not the only one who thought about it after leaving my job. The lesson here: Whenever you can, utilize strong, dramatic words. If appropriate, even use extreme language. Don’t lie… But make sure your words evoke strong emotions (shock, intrigue, disbelief) so your readers remember your message. You may have philosophical qualms about the method. But if your message matters – it deserves the right means.

  • No alternative text description for this image

To view or add a comment, sign in

Explore topics