Lazada’s Post

The online shopping landscape in #Indonesia, Malaysia, and Hong Kong is booming. But with convenience comes a critical question: how do savvy online shoppers prefer to pay? This report unveils the top payment providers for online shopping advocates in these key markets. It showcases the top 10 most considered payment providers in Indonesia, Malaysia and Hong Kong. Data is extracted from our flagship brand tracking tool, BrandIndex. https://lnkd.in/gFYqB25r #YouGov #MarketResearch #Brand #Payment #Insights #OnlineShopping

The #Personal #Information #Protection #Commission in Korea has launched an investigation into the data collection and usage practices of Chinese e-commerce platforms such as #AliExpress and #Temu. The objective is to ascertain the legality of their personal information management practices. Commissioner Koh Hak-soo, speaking to correspondents in Washington on the 3rd, stated, "We are currently examining how user data from Chinese online shopping companies like Temu and Ali is collected and utilized." Mr. Koh explained, this is driven by widespread concerns about the adequacy of personal information protection among those e-commerce platforms. The investigation will initially focus on the personal information processing policies outlined in each company's terms of service, how consent for data collection and use is obtained, and whether the collected data is managed within China or exported to third countries. With 8.88 million and 8.30 million monthly app users in Korea respectively, AliExpress and Temu are significant players in the Korean e-commerce platform market, trailing only behind Coupang, which boasts 30.87 million users. Having personally used Temu, I find them good and believe they have significant potential to penetrate specific sectors within the Korean market. However, this incident likely serves as a reminder to the platforms operating across borders about the importance of #compliance in the Korean market in general.

Two insights learned at the recent #SamsungGalaxy S24 Philippine launch and pre-order campaign. First is that the sweet customer journey created by an excellent product, an excellent marketing rollout, and an excellent e-commerce platform / site can easily turn sour by choosing a #fulfillment partner that simply just can’t deliver. Their courier again this year is Consegnia Logistics Corporation and they have yet to deliver a lot of units and orders as of today. They have shut down all communication channels as well and there is no way to reach them. In discussion forums and communities on social media and live chat inquiries, Samsung can only email their courier for escalation matters but will not assist on getting your orders delivered beyond that escalation email. Second learning, and probably the more important one, is that buying in-store is still, and will most likely be, the better option for the Philippine market at least for another 5 to 10 years. Official #Samsung stores in legit retail spaces like SM Cyberzone provides better #sales and #aftersales #support. They cannot shut you out and leave you in limbo. So going back to the first insight, it just really is true that experience is the best teacher. Now, when my January 18 pre-order will arrive or what happened to the money I payed for, only Samsung and the courier knows. Tagging this one as “Charge to experience”.

Malaysia's eCommerce is on fire! With a jaw-dropping 51% surge in online shopping and a 55% rise in mobile commerce, the digital shopping landscape is flourishing. TeBS is here to empower businesses in this digital transformation journey, unlocking the potential of this dynamic market. Join us in shaping the eCommerce future!  #MalaysiaeCommerce #DigitalTransformation #MobileCommerce #TechInnovation #TeBSInnovation #DigitalNext #TeBS

On November 24th, the merchant service hall on #Taobao's web page showed that the #Double12 event will no longer be held this year, and will be replaced by the "Taobao Year-End Good Price Festival." Is it just a simple cancellation announcement, or is it actually claiming that #Chinese #eCommerce platforms need to shift? Please check out our new article discussing the Cancellation of the Double 12 Event, and learn what's behind it. https://lnkd.in/gh4BZdJk

Data Privacy – A Top Concern for Vietnamese Online Shoppers New research by KPMG and GS1 reveals a critical barrier for Vietnam's booming e-commerce market: 89% of online shoppers express anxiety about data privacy and security. Download the report to discover: ✨ How businesses and consumers across 14 Asia Pacific markets are navigating the evolving retail landscape. ✨ Six key trends shaping the future of retail in the region. ✨ Success stories from leading retailers like Nutifood, Lotte Shopping, AEON Retail, Hyundai Department Store…. 👉 Read the full report here: https://lnkd.in/gatSx8-c #KPMG #KPMGinVietnam #SeamlessCommerce #AsiaPacific #GS1 

Alibaba’s crown jewel is its e-commerce segment, led by platforms like Taobao and Tmall. Despite recent challenges, Alibaba remains a dominant force in China’s online retail market. The company is repositioning its e-commerce business for the future, with a renewed focus on user experience and innovation. Open an account: https://lnkd.in/dD2jtB_v 79% of retail investor accounts lose money when trading CFDs with GWG (Cyprus) Limited. You should consider whether you can afford to take the high risk of losing money. CySEC License Number: 291/16 #currencypairs #major #cfdtrading #broker #cfdbroker #cfdtrading #financialeducation #gwtrade #forex

In collaboration with the Consumers Association of Singapore (CASE), the CaseTrust accreditation scheme for e-commerce businesses in Singapore was launched in ZALORA's offices last week. The programme aims to enhance consumer protection by recognising e-retailers that adopt pro-consumer practices. As the leading fashion e-commerce platform in Asia, ZALORA is committed to apply for the new accreditation initiative to further support consumers in Singapore, and as part of its larger commitment to customers around the Southeast Asian region. Speaking at the launch of the scheme, Singapore's Minister of State for Trade and Industry, Ms Low Yen Ling, shared the need to ensure the security of ecommerce payment transactions and provide honest and transparent communication to consumers. This sentiment was also shared in a panel discussion led by ZALORA's Chief Revenue and Marketing Officer, Achint Setia, and other industry experts and partners. Achint also highlighted the importance of building customer confidence, trust, and loyalty by focusing on the customer experience. Currently, ZALORA has been recognised as one of the safest ecommerce platforms for customers by the Cyber Security Agency of Singapore (CSA), and will continue to lead the way in adopting the best internet security practices for our shoppers. Customers can rest assured that ZALORA is dedicated to providing them with a safe and best in-class shopping experience. Read more about this initiative with CASE and Ministry of Trade and Industry (Singapore) in this The Business Times article here: https://lnkd.in/gD_GGxrd #eCommerce #ShoppingExperience #CustomerCentric #Safe #Platform #InternetSecurity #BestPractices #CASE #Singapore #SoutheastAsia

The rise of e-commerce in Vietnam has emphasised the need for consumer protection in order to safeguard the rights and interests of consumers. This article looks at the challenges of e-commerce regulation and consumer protection in Vietnam and emerging trends and challenges that businesses should be aware of. [LNAI] E-commerce Transformation in Vietnam: Legal Considerations and Market Realities https://lnkd.in/g2nw2dDM Happening in Singapore #singaporelaw #singapore

"Refund Only" has been a buzzword as PDD have leveraged this method to draw customers to shop on the platform. Now with Taobao and JD.com stepping up the game, merchants should review their operation on these 2 platforms and check if they need to modify their strategy. From what we experienced, customers can make claim on "refund only" without actually returning the goods to the merchants for below reasons: - Allergic reaction to the products - Wrong product description - Inconsistent product batch number - Quality issues - Late delivery While above customer service complaints are frequent, however merchants adopt different refund/return policy towards such appeal. The reason why 'refund only' had been a buzzword is because in terms of PDD's mechanism, PDD could make a final judgement based on merchants/user's track records, and in extreme case based on customer service transcript. And when ever PDD makes a judgement, it is usually final judgement and do not allow merchants to make an appeal. Some may view this as unfair for merchants and it will boost the harmful practice to deceive normal merchants; but some think that it is a good policy for customers. What do you think? Have your organization taken any measure yet to deal with the latest 'refund only' policy update? #chinaecommerce #taobao #pdd #jd