Cello’s Post

Fresh off the press…👇 Sifted just dropped their report on sales & customer service tech for 2024, and here are the highlights: 💡 France led the pack with $2,577.5M invested in sales startups (2015-2023), followed by the UK ($1,508.4M) and Germany ($786.1M). 💡 Sales tech boom is on fire, driven by fierce competition for talent, leading to a rise in automation tools and new growth channels. 💡 While Series C+ funding surged, Pre-Series A and Series A stages have been a bit unpredictable. This year looks super exciting, especially with all the buzz around generative AI making things way more efficient. Here are some key trends to watch: → AI-driven support: Klarna's AI handled 2/3rds of customer queries, equivalent to 700 human agents in a month, showing how AI-powered support is getting popular. 🤖 → Sales tools for SMEs: AI sales & customer support startups target SMEs that can’t afford Salesforce or Adobe Commerce. → Data-driven B2B sales: Startups focusing on data to track the entire sales funnel are gaining a lot of traction. And the cherry on top - Cello was named one of 4 European rising stars by Sifted! 🔥 Link to the report in the comments 👇🏻