Jerry Fishenden’s Post

Unfortunately, despite decades of expenditure on “digital transformation”, our public sector largely still operates as it did in the last century. The long-standing failure to transform our public sector degrades the effectiveness of government policymaking and administration. It’s a failure with very real, often life-affecting human consequences, undermining governments’ ability to deliver their democratic mandate. No wonder voter confidence is at a record low. #changemanagement #digitaltransformation #publicsector #government #fail #how https://lnkd.in/ePB_DndV

'Reimagining government: Resilient, equitable, citizen centric'. This paper discusses the current state of public sector’s digital transformation journey. And shares some thoughts on what is necessary to achieve a fully implemented next-gen government model. Patrick Bodegraven Dhinakar Gunasekar Gerard O'Connell Pradeep Manayath Gobinda Pal Gopalan Rajagopalan Deepak Chaudhari Rainer Zahradnik Sébastien Durbec Josu Devasia Ganeshkumar Vaidyanathan Sonali Sahgal Erno Spoelman Gauthier Perrin sukhbeer singh Mridula Narang #publicsectorinnovation #digitaltransformation

Successive governments have underperformed in delivering digital business change for over 25 years. "More of the same" is not an option. The next government needs a better approach. So here’s a few ideas to help: https://lnkd.in/ejiJpjPf #Government #DigitalGovernment #Digital #Data #Policy #PolicyMaking #TechnologyPolicy #Politics

Great to see this Paul Waller and Jerry Fishenden 👋 'Much of the work of the public sector neither begins nor ends on a web page - the predominance of the “website model” of public administration has become a significant part of the problem, displacing more important, and transformational, reforms'. I couldn't agree more. I have long been driven by the truly transformative power of technology, and it is disappointing to see the lack of creativity (and not just in the public sector) in taking the opportunity to really rethink how public services could be designed. Directgov and gov.uk are 20 years/15 years old now. ChatGPT is about 15 months old. It's about time we reenergised digital government. #digitalgovernment #ai

It’s time to change the mindset - The long-desired modernization of our public sector and public institutions will only happen when there’s a sustained political commitment to embrace technology to deliver democratic, social, and economic improvements. Poor organizational memory, inconsistent leadership and management, and a failure to learn from the past three decades have undermined digital transformation. As a result, outside of small pockets of excellence, there’s a notable lack of progress towards the design and implementation of a more effective public sector fit for the 21st century. Reinvigorate democratic engagement and accountability. Technology offers the opportunity to strengthen the role of citizens and democratic society. It can help to improve the political and constitutional relationship between national, regional, and local government across roles, responsibilities, resourcing, funding mechanisms, and accountability. Digital technologies and practices can play an essential role in enabling more effective and democratic organisation and administration. Learn more: https://lnkd.in/gbEXfhZv #culturechange #digitaltransformation #futureproof #lifelonglearning #educationalleadership #collaboration #communication #sustainability #disruption #change #relationships #commonground #sensemaking #moral #organisationaldevelopment #canada #futureskills #storytelling #community #ai #curiousity #digitalinnovation #upskillling #reskilling

It’s time to change the mindset - The long-desired modernization of our public sector and public institutions will only happen when there’s a sustained political commitment to embrace technology to deliver democratic, social, and economic improvements. Poor organizational memory, inconsistent leadership and management, and a failure to learn from the past three decades have undermined digital transformation. As a result, outside of small pockets of excellence, there’s a notable lack of progress towards the design and implementation of a more effective public sector fit for the 21st century. Reinvigorate democratic engagement and accountability. Technology offers the opportunity to strengthen the role of citizens and democratic society. It can help to improve the political and constitutional relationship between national, regional, and local government across roles, responsibilities, resourcing, funding mechanisms, and accountability. Digital technologies and practices can play an essential role in enabling more effective and democratic organisation and administration. Learn more: https://lnkd.in/gkWwh_MD #culturechange #digitaltransformation #futureproof #lifelonglearning #educationalleadership #collaboration #communication #sustainability #disruption #change #relationships #commonground #sensemaking #moral #organisationaldevelopment #canada #futureskills #storytelling #community #ai #curiousity #digitalinnovation #upskillling #reskilling

It’s time to change the mindset - The long-desired modernization of our public sector and public institutions will only happen when there’s a sustained political commitment to embrace technology to deliver democratic, social, and economic improvements. Poor organizational memory, inconsistent leadership and management, and a failure to learn from the past three decades have undermined digital transformation. As a result, outside of small pockets of excellence, there’s a notable lack of progress towards the design and implementation of a more effective public sector fit for the 21st century. Reinvigorate democratic engagement and accountability. Technology offers the opportunity to strengthen the role of citizens and democratic society. It can help to improve the political and constitutional relationship between national, regional, and local government across roles, responsibilities, resourcing, funding mechanisms, and accountability. Digital technologies and practices can play an essential role in enabling more effective and democratic organisation and administration. Learn more: https://lnkd.in/gbEXfhZv #culturechange #digitaltransformation #futureproof #lifelonglearning #educationalleadership #collaboration #communication #sustainability #disruption #change #relationships #commonground #sensemaking #moral #organisationaldevelopment #canada #futureskills #storytelling #community #ai #curiousity #digitalinnovation #upskillling #reskilling

European eGovernment continues to mature, with more online services now available to citizens and businesses alike. The latest EC #eGovernment Benchmark report reveals that 91% of central government services across Europe are available online. This is moving Europe steadily closer to the EU’s Digital Decade goals in 2030. But not all online services are equal and there remain several service gaps that need to be addressed before this target is reached. ➡️ Which countries are forging ahead in providing online public services? ➡️ What’s holding back digital interoperability across the EU’s borders? ➡️ How will AI impact the provision of digital government services? ➡️ Does your local authority need a digital injection to catch up with central government service delivery? Find out by downloading the latest report: https://bit.ly/3tcJowj Marc Reinhardt | Niels Van Der Linden | Jochem Dogger | Sem Enzerink #DigitalGovernment #GovernmentServices #PublicSector

The process of digital transformation in local government is full of challenges. There are many obstacles, but the biggest ones are a lack of vision, fear of the unknown, and speed. It is important to take the time to educate and lead, move quickly, and always keep the end consumer in mind. #Public #DigitalTransformation #Technology https://lnkd.in/erkxZr9u

Read about the progress European government are making in digitising their services with latest version of the Capgemini eGovernment Benchmark