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New #Indigenous Job Alert: On-site Customer Service Advisor - https://lnkd.in/gTjyuqNM Position Summary: Perform accurate and efficient front-line contact center functions for automotive customers. Our client is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions.   Overall Responsibilities: Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer  Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedure    Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff   Job Requirements: Minimum 18 years of age High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred At least 1 year of customer service experience; contact center experience preferred Positive attitude and a passion for customer care Patient and friendly with all types of customers Consistent level of professionalism and a conscientious nature Flexibility and adaptability to work in a fast-paced environment Prioritization skill to balance conflicting workload to satisfy customers under time pressure Strong written and verbal communication skills (good spelling, grammar; avoid slang and jargon) English Language proficiency Good telephone customer service etiquette Actively listens and asks probing questions to understand the customer’s needs and determine the best course of action Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required); Experience with cloud-based CRM and telephony tools (preferred) Typing speed: minimum of 35 words per minute Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage Flexibl

Who are your company's front-line soldiers???🤔🤔 A customer support virtual assistant (VA) is a vital part of any remote team. 💯 They're the front line of communication with customers, and their job is to provide top-notch support and service. What can a Customer support VA do for your organization?? ✴️ Customer support VAs are highly organized and efficient. They keep track of customer information and complaints and respond promptly. ✴️ They possess Emotional intelligence. They ensure to understand the customer's perspective and empathize with their problems. ✴️ Their Problem-solving skills are top-notch, figuring out solutions to customer issues and explaining them clearly and professionally. ✴️ They are also great communicators, giving customers a great experience and a desire to return. As a Customer support VA, Sarah Omoruku is always friendly, empathetic, and helpful. Realising that I am the face of the company, I make sure to leave customers feeling happy and satisfied. Let's discuss how I can strengthen your front-line defense, as your Customer Support VA. #customersupport #virtualassistance #Executiveassistance

Customer service is a delicate role and therefore should not be entrusted to just anyone. Specific skills are vital to qualify individuals with the ability to manage the challenges associated with this role and even beyond. This is what I am sharing today: ESSENTIAL SKILLS OF A CUSTOMER REPRESENTATIVE 📍Communication Skills 📍Empathy 📍Problem-Solving 📍Patience 📍Interpersonal skills. 📍Company's product knowledge Happy Tuesday friends!! #customerservice #skillsetmatters #virtualassistant

We are hiring a Customer Service Representative. If you are interested and you have a great experience in the Customer Service field, follow the link to apply #CustomerService #CustomerExperience #CustomerSupport #CustomerSatisfaction #HelpDesk #CustomerRelations #CustomerCare #ClientServices #SupportTeam #ServiceExcellence #CallCenter #CustomerFeedback #ProblemSolving #CustomerCommunication #CustomerFirst #CustomerInteraction #ServiceDesk #CustomerSuccess #EmpathyInService #CustomerRelations

The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns. Here are the top customer service skills your representatives need, according to data. Persuasive Speaking Skills. Empathy. Adaptability. Ability to Use Positive Language. Clear Communication Skills. Self-Control. Taking Responsibility. Patience. I’m your proactive customer service specialist and Admistrative Assistant For me, customer service is not just a job, but a commitment to ensuring that every client leaves with their concerns addressed and a smile on their face. #customerservice #proactiveapproach #admistrativeassistant #clientretention

What to Look for in a Good Customer Service Representative https://bit.ly/3xy2Ar3 Each customer service representative on your team plays a vital role in the success of your business. They work directly with customers, providing support, solving problems, processing orders/payments, and selling products and services. Customer service representatives are the front line of reputation and quality. Which is why it’s so important to hire good ones!  To find truly excellent customer service representatives, you’re looking for someone to elevate your business, increase your customer base, and keep that base returning for more. And we’re here to help! This week, let’s talk about how to attract top customer service talent and how to choose the best overall fit for your company.  Clearly Define Your Expectations  Any time you’re hiring a new employee, it’s critical to clearly define what the role will involve. For customer service representatives, these expectations should include precise job duties, as well as the necessary skills, credentials, and experience needed to be successful. Defining this in advance will give you a strong picture of the kind of candidate you should be looking for.  Use this list as a guide, but don’t be too wedded to it. You want to make sure you’re...

Every Customer Support Specialist needs to know this In the world of customer service, every day brings a new challenge. Whether it's handling product complaints, assisting with technical issues, or simply providing friendly and knowledgeable support, customer service agents must remain calm and professional in the face of often complex and sometimes frustrating situations. The role of a customer service agent requires exceptional problem-solving skills, empathy, and a positive attitude. As the world becomes more and more connected, the importance of excellent customer support cannot be overstated. With so many choices available to consumers, businesses that prioritize excellent customer service stand to gain a competitive advantage in their respective industries. Customer support is an integral part of a business as it serves as the frontline of the company's values and beliefs. It is the first point of contact for customers, and the quality of service they receive reflects on the company's brand. Effective customer support not only ensures customer satisfaction but also builds brand loyalty and strengthens the company's reputation, ultimately driving business success. Be a Customer Support Specialist that showcase the potentials of the organization you work for!!! hello my LinkedIn family, Long time no post☺️ How are y'all doing? Fellow Job seekers, how is the job search going?🤗 Any new update?😄 Let's talk in the comment section #Customersupport #Support #Excellentcustomerservice

#hiring Customer Service Representative - $20/hr + Shift Pay!, Schenectady, United States, $28/hr, fulltime #jobs #jobseekers #careers $28/hr #Schenectadyjobs #NewYorkjobs #CallCentreCustomerService #entrylevel #firstjob #newgrad #internship #entryleveljobs Apply: https://lnkd.in/eSxweacz At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions. Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more. Who are you? No matter your background, our training program can put you ahead of the curve on all the latest technology. We'll help you develop the skills to be comfortable and adaptable troubleshooting all kinds of technical mobile issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers' service histories are available for future Representatives. If you're ready to grow your skills, this is a role with a lot of potential. What is the Mobile Customer Service Representative role? It's about building relationships and turning the knowledge you gain in training into customer service wins. Mobile Representatives make a real difference to their customers and the company, providing over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements and repairs. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience. It's all about learning and growing. This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month. After that, you'll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with

#hiring Customer Service Representative - $20 per hour + shift pay, Schenectady, United States, $28/hr, fulltime #jobs #jobseekers #careers $28/hr #Schenectadyjobs #NewYorkjobs #CallCentreCustomerService #entrylevel #firstjob #newgrad #internship #entryleveljobs Apply: https://lnkd.in/dKHimK_J At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions. Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more. Who are you? No matter your background, our training program can put you ahead of the curve on all the latest technology. We'll help you develop the skills to be comfortable and adaptable troubleshooting all kinds of technical mobile issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers' service histories are available for future Representatives. If you're ready to grow your skills, this is a role with a lot of potential. What is the Mobile Customer Service Representative role? It's about building relationships and turning the knowledge you gain in training into customer service wins. Mobile Representatives make a real difference to their customers and the company, providing over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements and repairs. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience. It's all about learning and growing. This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month. After that, you'll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-on

Elevate your customer service game with these essential soft skills! 💼 Exceptional customer service goes beyond the basics. To stand out, it's crucial to master key skills like empathy, communication, patience, problem-solving, product knowledge, adaptability, and a positive attitude. 🤝📞💬 ❤️Empathy is about understanding and connecting with customers' needs, and showing genuine concern. Clear, concise, and effective communication is paramount. 💛Patience means staying calm under pressure and recognizing that each customer interaction is unique. ❤️Problem-solving requires thinking on your feet to find creative solutions. 💛In-depth product knowledge empowers you to assist customers better. ❤️Adaptability means being ready to pivot in a dynamic environment, and flexibility is a valuable trait. 💛A positive attitude is contagious, uplifting both customers and colleagues. 🌐Mastering these skills opens doors to success in the world of customer service. 💼 Are you looking to kickstart your career in customer service? We are currently hiring customer care specialists in various locations, and no experience is required! Explore opportunities with us here: ↪ https://lnkd.in/dB5vnAcU Share your go-to customer service tip below! #customerservice #skillsmatter #careertips #softswiss