Freshworks’ Post

Simplifying your customer service software is easier than you think. Join our webinar on July 17, 2024, where leaders from Neora and Siteimprove will share their experiences of switching to Freshworks. RSVP: bit.ly/462dx0G Speakers: Mukesh Mirchandani, Matt Phelps, and Matt Gordon

Customer service leaders face two challenges today: ➡️Deploy AI solutions ➡️Ensure human agents are skilled with AI-conversant skills to handle complex issues that AI can't This requires recruiting and retraining agents with different skill sets than before.

Has your company switched to #AI?

Life's too short to wrestle with software that requires a team of experts just to turn it on.

It's never marketing vs sales ❌ It's always marketing + sales ✅ Take notes from Neil Patel 🙌. Watch the entire session and discover more about aligning marketing and sales with #genAI in the comments.

From reducing response times to 1 minute to managing 60% of calls via WhatsApp and chatbots, TFG (The Foschini Group) is setting new standards with Freshworks 🌟 Watch the full story from the comments below. 👇 #EX #CustomerSuccess Nirvani Dhevcharran

No. of customers retained by brands 👥 - with omnichannel strategy: 9 out of 10 - without omnichannel strategy: 3 out of 10 Read the complete conversation from CMSWire in the comments below 👇

Meet your new pair programming buddy 🤝 Freddy Copilot for developers now supports Modular App Development on our enhanced developer platform. Now leverage gen AI to build apps faster which works seamlessly across multiple Freshworks products and bundles. Learn more: bit.ly/3xHcgiX

Reminder to close all those browser tabs—your computer (and sanity) will thank you 🤝