🌟 **The Misunderstood Role of an Operator: Driving Revenue and Growth** 🌟 A true operator is a revenue driver, not just a process manager. They focus on building a team aligned with the company's values and goals, ensuring continuous growth and improvement. **Example**: An operator in a SaaS company focuses on optimizing the sales funnel and improving customer onboarding processes. They identify key areas where potential customers drop off and implement changes to streamline these touchpoints. As a result, the conversion rate increases by 20%, and customer churn decreases by 15%. This directly contributes to the company’s revenue growth and sets a strong foundation for further scaling. Operators drive the business forward by fostering a culture of excellence and accountability. 📈 #RevenueGrowth #Leadership #TeamBuilding #BusinessSuccess

🎯👥 Boost your sales team's performance with these tips: 1️⃣ Set clear goals: Define specific, measurable, achievable, relevant, and time-bound (SMART) objectives to guide your team's efforts. 📝📈 2️⃣ Define roles and responsibilities: Clearly communicate individual responsibilities, ensuring everyone knows their contributions and expectations. 👥📋 3️⃣ Promote accountability: Implement regular performance reviews and feedback sessions to hold team members responsible for their actions and results. 🗂️💼 4️⃣ Foster teamwork: Encourage collaboration and support among team members to create a positive and productive sales culture. 🤝🚀 #SalesGoals #Accountability #Teamwork #SalesSuccess #LoomVision

While I was roaming about town yesterday, I began to wonder…..what is the difference between a COO and a CCO role in a company? Things that make you go hummmm 🤔 Chief Operations Officer (COO) - The backbone of operations, mistress of internal structure ⚙️ Optimizing Internal Processes to support company growth & profits ⚙️ Driving Efficiency ⚙️ Scaling Operations ⚙️ Executing Business Strategies Chief Customer Officer (CCO) - The Champion of Customer Engagement 🌟 Driving Customer Loyalty 🌟 Champions the Customer's Voice 🌟 Drives Retention and Satisfaction 🌟 Ensuring Customer Strategies that align with the customer and company Together in Harmony 🤝 the COO and CCO work in tandem, creating a powerhouse of efficiency and customer-centric growth. My answer is, what is the difference between COO and CCO? 🤝COO focuses on Internal company processes/growth 🤝CCO focuses on External company processes/growth Two parts of a WELL FORMED CIRCLE #CustomerSuccess #Leadership #COO #CCO #OperationalExcellence #Growth #Innovation

How do you create an amazing sales culture? Culture = How we do things around here. As a sales leader, you need to be intentional about the sales culture you create for the team. It starts by naming the values you want showcased by the team. When I started In the Funnel 10 years ago, we started with these values: 1. Customer First - Do what is right for the Customer 2. Drive For Results 3. Accountability 4. Commitment 5. Integrity After running the business for a few years, our team pointed out two values that we live by, but hadn't been captured: 6. Lifelong learning 7. Fun Could you comment on the values YOU want to be showcased in your sales organization? #salescoaching #salestraining #salesenablement #salesmanagement

As a fractional sales leader and coach, I go through an exercise in which I have someone set goals, back into those goals, and then track their progress. And in the beginning, there’s a lot of cheerleading around “trust in your process”. I couldn’t help but laugh at this. And also that time I created our first customer success team and brought Chris Ortiz along for the ride. So much trusting! It was a smashing success, so I think the process listened! #trustinyourprocess #customersuccess #fractionalleadership #goalsetting

Accountability in sales is not just about individual responsibility – it also fosters a supportive team culture. When everyone takes ownership of their actions, it creates an environment built on mutual respect and collaboration. Sharing best practices, providing constructive feedback, and celebrating collective successes become the norm, leading to a high-performing sales team. How do you manage your team's mindset challenges about this? Learn more here. https://lnkd.in/gnSU--yx #salesmindset #salesleadership #salesdevelopment

“Uncovering problems to solve and championing [change] is not for everyone.” Elay Cohen, CEO of SalesHood, is right. It takes a special kind of person— a “doer”, an enabler— to drive the necessary change in an organization. The essence of effective sales enablement lies in embracing continuous improvement—a healthy discontent with the status quo. It's about being proactive, driving change, and constantly refining processes to enhance performance. Enablement Mastery’s Enablement Process Map was incredibly useful for me as a leader building out a new function. It acted as a checklist to review our existing processes (or lack thereof) and begin prioritizing which to address first. What are some of your favorite books on enablement and process improvement? #salesenablement #revenueenablememt #sales #processimprovement

Last week I started to redesign our post initial sales team at ClientSuccess which started with data, pen and paper. What I am considering will look very different then what I've structured today and I am pretty excited about it. The first thing I did was tease some of my ideas with my team, ultimately I need them bought into the idea and direction as I really believe people want change to happen with them, not to them. In our team meeting we did an exercise where each person completed a slide which allowed them to outline the following: 1) What they love doing most in their current role 2) What they love doing least in their current role 3) What they believe they are really good at 4) Areas they feel they could improve The interesting outcome of this was to see that each member of the #customersuccess team had completely different things listed out in their grid. The second thing I did was send a note to a good amount of customers asking for their feedback; to my surprise more than 50% of those customers eagerly responded and booked time with me to share their feedback. I did not just reach out to customers who are advocates so it was great to see their willingness to share their thoughts. I am excited for all these conversations at the end of the month. Lastly, I get to present these plans to my leadership team this week during our #leadership offsite to work through their thoughts and concerns to make sure we are all aligned going into 2024. I am so eager to build a sustainable success model for my customers and team and can't wait to continue this evolution. How many of your bring your customers into the process when mapping out your Customer Experience team and processes? #customerexperience #customerjourney #customersuccessleadership

What first steps would you recommend for someone starting as a manager of customer success? ✏️ 🚀Just landed a manager's role in customer support? Here are a few first steps!👣 1️⃣ Start with building strong relationships within your team🤝, 2️⃣ Deep-dive into understanding customers’ needs 🕵️♀️ 3️⃣ Embrace data to drive decisions 📊. Discovering the best approach can be tricky. Let's get the conversation rolling. ⏬ What steps worked best for you when you were starting out as a manager in customer support? 🌟 #CustomerSupport #ManagerStart #TeamBuilding #CustomerUnderstanding #DataDriven #NewRole #ManagerLife #CareerProgression #Leadership #WorkCulture #BusinessStrategy #ManagementTips #CareerAdvice #LinkedInTips #ProfessionalGrowth #CustomerFirst #customerexperience #customerlifecycle #customerneed

🌟 Leading Sales Teams to Success: Empowerment and Collaboration are Key! 💼 Effective sales team management goes beyond just hitting targets; it's about empowering individuals, fostering collaboration, and driving collective success. Let's discuss strategies to cultivate a positive team culture and achieve remarkable results together! #SalesLeadership #TeamSuccess 🚀🤝