Customer Experience Operations Manager at AnyDesk Software | Global Marketing & Project Management Expert | Driving Innovation & International Business Growth
Measuring CX is essential to understanding where you stand and where to improve. Here are some key metrics: - Net Promoter Score (NPS): measures customer loyalty. - Customer Satisfaction (CSAT): gauges overall satisfaction. - Customer Effort Score (CES): assesses the ease of customer interactions. Which metrics do you use to measure CX? How have they helped you? 📊🔍 #CustomerExperience #CX #Metrics #CustomerFeedback"