Do You Need a full OMS, or Better Inventory Visibility?
In an omnichannel world, accurate inventory management is crucial, but does that necessitate a full Order Management System (OMS)?
Key points to consider when making the decision:
1. Inventory Visibility:
- Provides real-time, accurate view of stock across all locations
- Enables consistent customer experience and flexible fulfillment options
- Can be a more targeted, cost-effective approach
2. Order Management System:
- Includes inventory visibility plus order routing, fulfillment orchestration, returns management, and more
- Often requires re-writing SOPs and re-training teams
- Offers a holistic approach but can be more complex and costly to implement
3. When to choose:
Inventory Visibility: Limited sales channels, straightforward fulfillment, focus on stock accuracy, enable omnichannel selling
OMS: Multiple countries/brands, complex routing needs, centralized control desired, enhanced customer service features
Have you implemented either solution? Share your experiences below.