Emarsys’ Post

🚀 Dive into the future of Customer Centricity with Olivier Kuziner, our APAC General Manager. 📹 Watch as he unveils the 3 latest trends shaping Customer Centricity that leverage advanced technologies and strategies to gain deeper insights into customer behaviors and preferences. But wait, there’s more! Our third (and last) article from our blog series on Customer Engagement in APAC is now LIVE! Explore in-depth insights and client cases to learn how to unlock the full potential of your customer data with AI.  👉 Don’t miss out: https://lnkd.in/eJjQ_sNQ #CustomerExperience #CustomerCentricity #EkimetricsAPAC

Join us for a lively conversation about using data to measure and improve the impact of Digital Transformation in CX. #digitaltransformationtalk #CX #cxstrategy #cxtrends

"The faster you create a connected view of your customer journey, across all channels, and all interactions, the better AI will work for you to provide intensely reliable experience.” Qualtrics CEO Zig Serafin kicks off #X4SYD by describing how expeirnence-focused brands are leveraging Qualtrics AI to drive bottom line business results.

#GenerativeAI is such an important topic among business leaders. In fact, according to Gartner, it's among the priority topics for #BoardsOfDirectors headed into 2024. Boards are asking, according to Gartner, "What is it?" and "What's the value?". Acxiom's newly published 2024 #CX Predictions report "Where #AI and #Marketing Collide" helps answer these two questions and more. Explore five trends in this in-depth report from both a #consumer and #brand perspective, and what brands can do to capitalize on them. It’s a fascinating exploration of the “art of the possible”for how brands can use AI to supercharge #customer engagement capabilities to deliver exceptional CX in the year ahead. https://lnkd.in/gwmNPpgP

Join me in this lively discussion on ways that AI is changing the customer journey. #productmarketing #genai #aiandproductivity #cx #dcx

From one-sided conversations in Web 1.0 to more social interactions in Web 2.0, the level of interactivity at every touchpoint continues to jump. And to explore how AI — particularly Generative AI — is leading us towards the next evolution of Web 3.0, we’ve got an exciting new episode for you! This time on #BehindTheGrowth, host Imran Mian sits with Robert Simon, Senior Manager of Digital Adoption at Bell, for an eye-opening conversation on AI and digital engagement. 💡 Unravel the complexities of AI as Robert emphasizes the importance of customer engagement and digital adoption for achieving success. 🚀  Learn valuable insights on overcoming the challenges of digital transformation as Robert addresses the hurdles in data management and customer segmentation. 🔮  Get a glimpse into the future of digital transformation, exploring the delicate balance between digital and human touchpoints and practical strategies to thrive in the dynamic digital age. Tune in to the full episode using the links in the comments below. 👇 #DigitalTransformation #CustomerEngagement #CustomerRetention #CustomerExperience #DigitalTransformationStrategy #CustomerRetentionStrategies

🌟 HOT TOPIC - Contact Centre AI & Insights 🌟 Join this in-depth fireside chat led by the experienced Nerys Corfield from Injection Consulting, featuring Angela Lepelley from Five9 and Colin Campbell from Onecom. This webinar will explore the untapped reservoir of intelligence nestled within everyday contact centre interactions. With Gartner reporting that a staggering 72% of CX leaders admitting a lack of deep understanding of customer behaviours and attitudes despite data availability, this dialogue is essential for those ready to unlock and harness this valuable insight to not only learn from but also to better serve customers and support agents. Attending the webinar will equip you with: - Techniques for leveraging CCaaS analytics to boost customer engagement and streamline operations. - Insights linking customer behaviour with business results. - Tips on tracking and maximizing CX investments through intelligent analytics. - Steps to turn contact centre data into growth and satisfaction drivers. - Insightful analysis on the integration of AI and revolutionising service delivery. Don't miss out on this incredible opportunity to learn from the best in the industry. Join us and get ready to transform your contact centre and CX strategy 🌟 Register now: https://hubs.la/Q02ktnnl0

Supercharge your business with AI! Elevate sales through Predictive Analytics, Targeted Recommendations, Personalized Interactions, and Automated Lead Qualification. Tailor customer experiences, optimize resources, and watch your small business soar! 🚀📈 For more - +91 93450 42323 #AISalesBoost

🎧 Listen to the latest episode of Tea with Tobi presented by Prosperwell, the UK’s leading care home and home care digital marketing agency, and sponsored by Salesforce. This episode dives into digital transformation in the care sector and explores the significance of the shift to digital and its tangible benefits for care providers around: ➡️ How current staff can adapt to digital systems ➡️ The impact on recruitment and ➡️ The overall effects on care businesses, from quality to efficiency ➕ The episode also looks at how digital transformation can benefit external stakeholders like lenders and investors and the future trends in the digital care space, including the role of AI.

#ai #thefutureofinternet ONPASSIVE - The Future Of Internet The Role of AI Tools in Customer Segmentation. Artificial intelligence has emerged as a game changer in consumer segmentation, providing increased efficiency, personalization, and real-time information. As AI continues to advance at an exponential rate, including it into customer segmentation processes becomes not only a strategic option, but also a requirement for success in today's data-driven business world. Embrace AI power to transform client engagement and open up new opportunities for business growth! Click here to Login: https://lnkd.in/g867cnse For further technical updates, go to www.onpassive.com. #onpassive #onpassiveecosystem #winwithonpassive #inittowinit #technology #blogs #businessgrowth #businesstechnology #businesstools #aicommunity #aiautomation #aibusiness #aitechnology #aitools #publicsector #privatesector #manufacturing #construction #healthcare #automobile #customer #marketing #finance #globalbusiness #internetbusiness