Delivery Hero’s Post

📲 In 2022, a cross-functional team of Berlin-based experts took on the task of revamping the Delivery Hero Rider App’s architecture and design. 🚴 In this article, we’ll walk you through the redesign process for all Delivery Hero brands using the ‘Lasagna’ Style. 👀 Read all about it here: https://bit.ly/3WRczls #deliveryhero #webuild #herolife

One year ago, I made a leap from the world of architecture to becoming a full-time Product Designer at Delivery Hero. It's been a remarkable journey filled with challenges, growth, and countless lessons. One invaluable lesson that I'd like to share with everyone, especially those battling with low self-esteem about their work, is this: "Confidence is not a feeling; it's the willingness to try." 💪 Don't let the fear of failure hold you back; instead, see it as a stepping stone to success. In the dynamic landscape of product design, I've discovered that true confidence is cultivated through exploration and embracing the unknown. The more you push boundaries, the higher you build your confidence. #productdesign #confidencebuilding #personalgrowth

I have been naughty! Sorry Nadeem. I snuck out of work early yesterday to make it possible to get back to Bath in time for this. This being date night with Sally who is possibly the world’s largest “The Muppet Christmas Carol” fan. Only this was different… It combined two formats; one being that of the cinema and the second being a theatre with a live orchestra. Now what fascinated me was how without making any changes to the film or the soundtrack it changed the experience. It got me thinking in the context of business. By combining elements of existing processes and different technologies you can deliver reimagined, more experiencial customer outcomes. Think how Uber transformed private hire taxis using mobile apps and GPS mapping technology. Oh and a lot of behavioural science McDonald’s elevated their restaurant and drive-thru customer journeys with mobile apps and kiosks. Transformation doesn’t need to mean revolution and disruptive tech. It can be an evolution. #disney #customerexperience #transformation #business

Small teams are generally more efficient due to less communication overhead BUT Teams MUST BE loosely coupled - able to get their work done without needing to coordinate with other teams or creating work for other teams. That in turn requires their respective software components to be loosely coupled, ie. stable well-defined APIs. And, simply adopting small teams without ensuring that they are loosely coupled misses the point. PS. Two pizza teams are so yesterday. Team topologies and their concept of teams is more modern.

📦 How was your last experience sending or receiving a parcel? 🤔 Chances are, it wasn't as smooth and delightful as ordering food with Wolt, catching an Uber ride or surfing the web with Arc from The Browser Company, right? I found myself pondering this very question and couldn't come up with a satisfying answer. Last Thursday at the Berlin Product Designers Meetup, I had the absolute pleasure of unveiling our GLS product design vision for the first time — a vision that aims to make sending, receiving, and returning parcels the most convenient and delightful experience. 🚀✨ Scott Belsky, Executive Vice President Design at Adobe, once brilliantly stated, "The most powerful (& affordable) driver of product growth is surprise, delight, and intrigue. People don’t rave about a product doing what they expected, they rave about it doing something they didn’t expect." Think Tesla’s hidden games, easter eggs in apps, gamification elements, great customer support — those moments that add a touch of magic to our interactions. These words resonate deeply with our mission. We are building the next generation of logistic experiences that will revolutionise the way you send, receive and return parcels. While we have a long journey ahead, we're moving at full speed to delivering those moments of surprise and delight. 📦💙

Uber is a go-getter. It's here to reimagine the way the world moves for the better. But to realize its ambition to grow into a full spectrum mobility brand, it needed to redefine it’s brand architecture system. We helped them do just that. We didn’t need to return to square one. But we did start with one square… then a circle, and a line. Our aim? To give the brand the flexibility (and the assets) to go from functional service to emotive storyteller. Existing distinctive assets built on, new ones introduced. All to set the brand up for the next phase of growth. #brandgrowth #brandidentity #uber

🚀 Uber Eats Redesign: Elevating the User Experience 🍔✨ I am thrilled to showcase the exceptional UI/UX project by Amin Siraei, a standout talent from my class Portfolio Shuttle! 🌟 In this comprehensive Uber Eats Redesign case study, Amin tackled the challenge of enhancing the entire user journey with a focus on three key pillars: Improve UX, Add new features, and Update UI. Key Achievements: 1. Revolutionized User Experience: Through meticulous design thinking, Amin ensured a seamless and delightful experience from onboarding to delivery. 2. Innovative Feature Integration: Introducing cutting-edge features that enhance functionality and elevate the overall value for users. Stay tuned to discover the game-changing additions! 3. Aesthetic Refinement: The UI underwent a stunning transformation, blending modern aesthetics with intuitive design. Every pixel reflects a commitment to a visually appealing and user-centric interface. Why it Matters: The redesign isn't just about a fresh look—it's a strategic move to make Uber Eats more user-friendly, personalized, and efficient. Amin Siraei's work represents a paradigm shift in interacting with food delivery platforms. View the Full Case Study: https://lnkd.in/eFZMAKE8 Join me in supporting Amin Siraei's incredible work. 🚀 #UXDesign #UIRedesign #CaseStudy #UserExperience #DesignInnovation #DribbbleShowcase #PortfolioShuttle

The book also includes case studies from companies such as Starbucks, Airbnb, and Uber successfully implementing customer-centric strategies. Read more 👉 https://lttr.ai/AHI87 #CxBooks #Customerexperience #Acxs #Acxp #Ccxp #Cxpa #CX #customerexperience

Exciting News! Introducing the "eXpress Lane" Feature! 🛣 🚗 Hey everyone! I'm thrilled to share a sneak peek of my latest project - the "eXpress Lane" feature in Lyft! Having interned in a transportation and logistics company, I've seen firsthand how crucial speed can be. That's why I've designed this feature for riders who value getting to their destination in record time. By leveraging dedicated HOV lanes, we can change the game in rideshare services. And who knows, maybe one day this could be a reality for high-end products like Uber and Lyft! Attaching the PRD and I've also created a mockup of how this feature would look like using Figma, ensuring a user-friendly and seamless experience.