Convolut’s Post

Transformative stickiness is a brand’s ability to create memorable experiences that deeply resonate with customers and drive long-term loyalty. In this CXO Magazine article, learn how data-driven organizations can leverage customer data to identify key touchpoints and personalize interactions to boost customer retention, advocacy, and business growth. Is your business ready to use data to create transformative stickiness? As Microsoft Intelligent Data Platform experts, we can support you at any stage in your data journey. Reach out – we can help.

Transformative stickiness is a brand’s ability to create memorable experiences that deeply resonate with customers and drive long-term loyalty. In this CXO Magazine article, learn how data-driven organizations can leverage customer data to identify key touchpoints and personalize interactions to boost customer retention, advocacy, and business growth. Is your business ready to use data to create transformative stickiness? As Microsoft Intelligent Data Platform experts, we can support you at any stage in your data journey. Reach out – we can help.

Transformative stickiness is a brand’s ability to create memorable experiences that deeply resonate with customers and drive long-term loyalty. In this CXO Magazine article, learn how data-driven organizations can leverage customer data to identify key touchpoints and personalize interactions to boost customer retention, advocacy, and business growth. Is your business ready to use data to create transformative stickiness? As Microsoft Intelligent Data Platform experts, we can support you at any stage in your data journey. Reach out – we can help.

Transformative stickiness is a brand’s ability to create memorable experiences that deeply resonate with customers and drive long-term loyalty. In this CXO Magazine article, learn how data-driven organizations can leverage customer data to identify key touchpoints and personalize interactions to boost customer retention, advocacy, and business growth. Is your business ready to use data to create transformative stickiness? As Microsoft Intelligent Data Platform experts, we can support you at any stage in your data journey. Reach out – we can help.

Is your business ready to use data to create transformative stickiness? Transformative stickiness is a brand’s ability to create memorable experiences that deeply resonate with customers and drive long-term loyalty. Read the following article to learn how data-driven organizations can leverage customer data to identify key touchpoints and personalize interactions to boost customer retention, advocacy, and business growth - https://lnkd.in/dqbdDQwg As Microsoft Intelligent Data Platform experts, we can support you at any stage in your data journey. Reach out – we can help.

Organisations will invest in total experience (TX) strategies to drive greater employee and customer loyalty and advocacy. In addition, composability will be a core pillar of business strategy to drive innovation and agility. Learn more.

In today's rapidly changing business landscape, integrating a customer-centric perspective into digital transformation strategies is key to success. It creates a powerful cycle: Happy customers boost revenue, driving shareholder value and elevating employee satisfaction. The fusion of these elements builds a resilient, customer-focused organization poised to excel in a constantly evolving market. #digitaltransformation #customercentricity #businesssuccess #customersuccess #businessstrategy.

Enjoyed this article from Luke Soon. My key takeaways were: 1) Success is no longer solely quantified by figures but also by the intricate web of human interactions. 2) Traditional metrics used to measure success are facing increasing scrutiny. 3) It's time to shift our focus from traditional metrics and embrace a more holistic approach to measuring success. 4) ROX is poised to become the new definitive metric for measuring CX and EX success in today's business landscape. Hope you do enjoy it too! #customerexperience #employeeexperience #organizationhealth Arishma Lata Aashni Priya (MBA, PGDBAD-GM,PGC-HRM, BA-Psychology-Edu) Maleli Varawa Ravin Vikash Singh Demayble Pasoni

Imagine a world where contact center calls sparkle with delight, FCR rates dance in the double digits, and grumpy customers transform into raving fans. Sounds like a fantasy, right? Wrong! This enchanting dream is just a click away thanks to the alchemy of workforce optimization. ✨ Ready to turn scheduling scrambles into CX gold? Click the link and discover how to: - Empower your agents with superpowers to handle any customer challenge with ease. - Unlock the secrets of data-driven scheduling and predict customer needs like a futuristic oracle. - Kiss grumpy customers goodbye and watch first-rate resolutions flourish. The journey to CX excellence starts with one simple step: optimizing your workforce. Are you ready to begin? ➡️ https://lnkd.in/gTDYU4tH #workforceoptimization #CXalchemy #happycustomers #FCRmagic #contactcenterdreams #ODIO

Great article here from Rightpoint CEO, Ronald Shamah, in Fast Company looking at the ongoing market opportunity around getting the measurement side of the story for Experience in much better shape. You will have seen Rightpoint talk about ‘Total Experience’, where organisations bring together disparate parts of the experience mix and consider them in a more holistic way. This builds on that and takes it one step further, articulating the return on investment in Total Experience - or RoTX for short. At Rightpoint we’ve developed a model for RoTX, which is the key to progress from basic measurement and governance around experience, to create a unified, advanced data ecosystem If this appeals, then we’d be happy to set up a discussion https://lnkd.in/eV9_mihV