If you raise the hot dog price, I will kill you. This was Costco founder Jim Senegal’s advice to his CEO.
Not sure about you, but weekend groceries for me is an unavoidable chore. But visiting Costco was an exception during my years in US. In fact, I used to look forward to it, thanks to their signature hot dogs that they sold for a steal at $1.50. Despite the inflation, Costco never touched the hot dog price since the beginning. Ever since they started their first warehouse in mid 1980s in Seattle, the hot dog has been a signature item on their food court menu that enticed many customers like me to shop at Costco.
Does Costco lose money on these hot dogs ? They sure do. Costco sells 130 million hot dogs annually and that adds up to a lot of money. In fact, Costco CEO Craig Jelinek once asked the company founder Jim Senegal, "We need to raise the price of hot dogs. We are losing our rear ends”. To which Jim replied, "If you raise the price of hot dogs, I will kill you. Go, figure out”.
Many businesses sell a few hot products at such attractive, but below market prices. These are called loss leaders. The idea is to entice the customers to walk in. Once they walk in, they buy several other items that makes the overall deal profitable. They key is to be smart about which products should be the loss leaders, which products to sell at higher margins and how to make the overall assortment profitable.
Questions for business leaders to ponder on - Which items should be your loss leaders ? What are the other items that customers buy along with it ? How can you price them to make the overall assortment profitable ? Do you have revenue growth management tools to compute stuff like elasticity, portfolio profit optimization ?
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Director, Digital & Software Engineering Specializing In ► Digital Software Development | Digital Product Innovation | Mobile Engineering | Technical Program Management
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