CharterUP’s Post

What are the steps to providing a stellar customer experience? First, you need to be honest and sell the product or service at it is. Don't oversell to then underdeliver. Second, build a strong customer service team that values care, empathy and a sense of urgency. And third, be there for you customers, measure CSAT and respond to their concerns in a timely manner. #CustomerExperience #Leadership #BusinessGrowth

🌟✨ Empathy is the secret ingredient that transforms ordinary service into extraordinary experiences. 🌟✨ 🤝 By putting ourselves in our customers' shoes, we create connections that resonate on a deeper level. 🎯 It's about understanding not just their needs, but their feelings and aspirations. 💙 🌈 Let's make each interaction an opportunity to show genuine care and concern. 📣 Empathy builds trust and loyalty, turning customers into lifelong advocates. 💪 Together, let's embrace empathy as a cornerstone of our service philosophy, elevating our business to new heights. If you are looking forward to: 👉 Sales Growth – Speak with us for sales success!" DM me for details. Or book a free session link in the headline. _________________________ Like the content? want to see more? 👉 Monday – #valueselling 👉 Tuesday – #leadership 👉Wednesday – Business 👉 Thursday – #customerexperience 👉 Friday – Customer Experience 👉 Saturday – Personal Mastery   🤝 follow #resilientrohit Hit 🔔 at my profile __________________________ #exceptionalexperiences #trustbuilding #customeradvocacy 

"When employees are engaged, productivity increases, performance improves, turnover drops and customer satisfaction grows. Simply put — it's better for business" (Gallup 2023). At The Aperio we know that TRUST is directly proportional to how Inwardly Sound and Others Focused a leader is. In my conversation with Sylvain Trepanier, DNP, RN, CENP, FAONL, FAAN of Providence we talk about being a loving leader (Inwardly Sound: Agapone) who is intentionally present (Others Focused: Attentive). Listen to our conversation here: https://lnkd.in/g7fCxZY5

Someone asked for my advice on a case study recently, and I thought it would be interesting to share: The case talked about a decrease in three areas: Customer Satisfaction, Handle Times, and Team Morale. And asked you about your strategy to improve in these areas. Honestly there is only one answer. Team comes first. Full Stop. Find out what’s missing for them. Give them Support. Enable them with skills and resources. Give them space. The rest will follow. Customer Satisfaction and Handle Times will improve if you have a healthy and supported team. #leadership #customersupport #casestudy Thoughts?

Measure and understand your strengths and weaknesses to drive your business's profitability, growth and customer retention. Visit https://mribenchmark.com/ and give it a go for $1. Instant results delivered in minutes! #CustomerCentric #CustomerExperience #Culture #Leadership

Ever heard of the Chief Customer Officer (CCO)? It's a game-changer in modern business leadership, surpassing the traditional Chief Marketing Officer (CMO). The CCO's role? To prioritize customer satisfaction, drive growth, and build lasting relationships. It's time to consider this shift for our organization's success. #CCO #CustomerCentricity #Marketing🌟🤝

🌟 Exciting Announcement! 🌟 I've been challenged by former colleagues to start sharing my thoughts and ideas on social media surrounding my approach to both Sales and Sales Management. In response to that challenge, I’m excited to share that I’ll be posting a 5-part more in-depth series on a topic that I find fundamental to business success: Treating Customers with Respect. In this series, we’ll explore: 1) Building Trust and Loyalty: How respectful interactions foster long-term customer relationships. 2) Enhancing Brand Reputation: The impact of customer respect on your brand’s image. 3) Improving Customer Retention: Strategies to keep customers coming back through respectful treatment. 4) Encouraging Positive Feedback: Leveraging respect to gather valuable customer insights. 5) Fostering a Positive Work Environment: Creating a culture of respect that benefits both customers and employees. Respect isn’t just about politeness; it’s about valuing your customers, understanding their needs, and consistently delivering exceptional experiences. This series will provide actionable insights and practical strategies to help you elevate your customer interactions and drive business growth. Stay tuned for the first post in the series coming tomorrow and each day for the rest of the week! 💬 I’m excited to hear your thoughts and experiences along the way. #CustomerRespect #CustomerService #BrandLoyalty #CustomerSatisfaction #BusinessSuccess #Leadership

Measure and understand your strengths and weaknesses to drive your business's profitability, growth and customer retention. Visit https://mribenchmark.com/ and give it a go for $1. Instant results delivered in minutes! #CustomerCentric #CustomerExperience #Culture #Leadership

Do you know the secret to unlocking your team's full potential? It starts with positive words! When you use positive language with team members, you: - Boost their confidence and motivation - Encourage ownership and accountability - Foster a sense of belonging and teamwork - Improve customer satisfaction and loyalty Here are some simple yet powerful phrases to get started: - "You're doing a great job!" - "I appreciate your hard work!" - "You're making a real difference!" - "I'm proud of you!" Positive words can have a lasting impact on team members and uplift each other to deliver exceptional customer experiences. #CustomerService #Leadership #PositiveWords #TeamManagement #CustomerExperience

Measure and understand your strengths and weaknesses to drive your business's profitability, growth and customer retention. Visit https://mribenchmark.com/ and give it a go for $1. Instant results delivered in minutes! #CustomerCentric #CustomerExperience #Culture #Leadership