We're listening. We're working. And now we're ranked #1 in Customer Satisfaction for Medium Business Wireline Service according to J.D. Power. Congrats to the team and a BIG thank you to our customers. 💪🏽✨
AT&T Business’ Post
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We've got you covered: ✅ Tight deadlines ✅ Great quality ✅ Good customer service
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My excellent customer service gets noted by people in the most random situations:
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🎉 As we celebrate Customer Service Week, I would like to hear from YOU🌟 🤔 What's the most challenging customer service situation you've ever faced, and how did you overcome it? Share your experiences! 💬 #CustomerServiceWeek #CustomerExperience
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Customers telling us what they think is so important for challenging us to improve how we deliver our services and helping us respond to and learn from complaints. 👂🤝 Customer Complaints Working Group member, Tracy has shared her thoughts on what it means to be involved. 🗣️ See what she has to say and learn about our performance across the year in our Annual Report ➡️ https://lnkd.in/etBFYep7
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5.0/5.0 average customer service rating at Curiada in July. 3 contributions: 1) We started proactively notifying people earlier regarding any order issues. 2) We stuck to the process. 3) Overall improvements to order management and time-to-fulfillment led to less customer service tickets per order. 4.98/5.0 score over the last 90 days.
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Co-founder and CEO at Voyc | 100% AI-Powered Call Monitoring | FCA Compliance | Consumer Duty | RegTech | Trusted Advisor
We see a 10.46% increase in conversion rates when quality assurance coverage is pushed to 100%. It’s a testament to the fact that Compliance and Sales Improvement are two sides of the same coin, which we like to call ‘Quality’ at Voyc
🟣 By now you should know, at Voyc, we've got you covered on Quality, Compliance, Operational Efficiency, Customer Satisfaction, and Agent Excellence. 🟣 But we're not just stopping there. 🟣 While we don't often discuss it here on LinkedIn, rest assured, we excel in improving Sales and Collections too. 🟣 Find out more about how Voyc is the complete solution for success👇 https://lnkd.in/eKR9JCWh
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Being mission driven and having excellent customer service are crucial company cultures most companies underestimate.
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Congratulations!