#revelryreal
Customer Service. Normally when you hear those words these days you it is not in a positive light. For most companies it means an automated system that is nearly impossible to navigate and get to a real person who can actually help you. Well, I had the complete opposite experience this weekend with the team at Revelry that I feel compelled to share.
My daughter had ordered a set of bridesmaid dresses to for her upcoming wedding from Revelry. Long story, short - one of the boxes didn't show up and the carrier said they had to speak with someone from Revelry in order to complete delivery. Unfortunately it was Saturday and the store was closed so we were unable to reach anyone.
So on a chance, I sent a Linkedin Email to the Marketing Manager, the CEO and one of the customer service representatives. To my surprise and amazement, Michelle, the CEO called me about an hour later and said she had gotten a call from her Marketing Manager, Alena and wanted to help. I even got a call from Sandy, the customer service rep, who didn't even work at Revelry any more asking if she could help. Clearly the company has an amazing culture!
Well done Revelry team!! Thanks so much.
Looks clean, good value propositions. Only bit of feedback is the autoplay on the home try on page, hit my headphones a bit hard.