Alchemer’s Post

You deserve a feedback platform that is easy to use. But what happens when you run into a challenge you can't solve? Well, Alchemer Support is there to help. In fact, 80% of the time, we pick up the phone within 2 minutes from our Colorado office. This recent review shares the love with our Support team. Thanks for the review! https://lnkd.in/gyJQmmAs #AlchemerFans #RealReviews

Selecting a feedback platform can be complex, so at Alchemer, we wanted to be as forthcoming as possible. We wrote this e-guide outlining the many things you can do with a feedback platform. This e-guide is especially recommended for survey builders, marketers, and those wanting a little more than just surveys from their feedback platform. Learn more today (free download): https://lnkd.in/gy7uCqGi

Back in 2017, JetBlue realized they needed customer feedback to inform their app's product roadmap and they turned to Alchemer Mobile. JetBlue’s main goal in adopting Alchemer Mobile was to have a platform that allowed them to put the entire customer voice in one channel. They needed to gain a better understanding of what their customers felt about their mobile experience. Once the data was gathered, the team wanted to identify areas for improvement and build a product strategy around them. Learn how the JetBlue product team was able to build a smarter, more responsive product roadmap using customer feedback delivered via Alchemer Mobile. https://lnkd.in/gKdBPVk3

Are you Alchemer's next Enterprise Customer Implementation Manager? We are looking for the right person to lead and expand the team responsible for the onboarding of Alchemer’s new enterprise customers, and work with the training, professional services, panels, and solutions teams to help the customer become operational and comfortable with the Alchemer platform. This is a critical position for the company and we can't wait to meet you. Apply to the position today: https://lnkd.in/gi4WwJ7R

Our #AlchemerFridaySurvey is all about slang this week. Which slang word or phrase are you sick of? Which one really grinds your gears? Vote today: https://lnkd.in/gp9kP2Er

Tagging sentiment for open text or unstructured feedback used to be a manual process and introduced bias. Alchemer Pulse puts the power of AI to work for you. Learn more at: https://lnkd.in/gMSjK-t2

What we're reading: The Ubuntu Leadership: How to Be a Customer-Focused Leader by @BlakeMichelleMorgan https://lnkd.in/ge_2gb4b Alchemer's hot take: There's nothing substantially new in this article, but it does serve as a reminder of best practices for #CX. Start with a strategy, create the game plan, start your first 90 days strong, evolve your program, and measure the results that matter. These are great tips for CX practitioners in order to always keep the customer front and center.

With AI all the rage, you might wonder — How will #CX and #Marketing jobs change with the introduction of this new technology? Alchemer experts weigh in during this short YouTube clip: https://lnkd.in/gKDxC5Rw If you are interested in this topic, check out the full webinar available on demand: https://lnkd.in/gN-Z8vgx

What we're watching: The Exchange — Essential Highlights and Takeaways, episode 46 via Greenbook https://lnkd.in/gUSY_V7j At 20:38, the hosts mention the launch of Alchemer Pulse, our AI-powered text analysis solution. Don't miss Lenny Murphy's quote about Alchemer Pulse: "Alchemer is a competitor in the CX space and they’re integrating AI into everything from a CX-centric [standpoint]. The thing about Alchemer is that they’re kind of like a Legos set — it was built to be really adaptable and customizable, rather than one-size-fits-all. And they’re layering [AI] in from the get-go. So, rather than being an after-thought or an add-on, it’s really a whole new launch of the platform, with AI throughout the entire process, with a focus on CX." Lenny gets it. To learn more about Alchemer Pulse, check out: https://lnkd.in/gqNDyEkf

New to survey building? #Survey novices should check out this article about collecting meaningful feedback: https://lnkd.in/gZqTHE6u This short article details the survey design cycle — how you go about collecting and acting on feedback. This #TipsTuesday, learn how to collect more meaningful feedback.