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Clients evolve, their needs shift, and new challenges arise. As service providers, our ability to anticipate and respond to these changes determines our relevance and value. Instead of reactive adaptations, a proactive approach can set us ahead of the curve.    Engage in a feedback session with a long-standing client. Understand their evolving needs, aspirations, and challenges. Reflect on this feedback and consider potential ways your services can be fine-tuned to cater to such emerging needs.

KPIs Part two You manage what you measure In your business, the risk of being ‘outcome focussed’ is high. In pursuit of immediate (perhaps even necessary) results, you run the risk of damaging the happiness of your client base and the sustainability of your business. When setting #KPIs you need to ensure that necessary outcomes, such as sales figures, are balanced by measurements that look at source activity, such as client satisfaction surveys. Staff – especially when bonuses or other rewards are involved – will best manage those aspects of their job which are measured. The same is true of business owners. When we have limited time, we will dedicate ourselves to the measurements we are being checked against. Ensure, in your business, that those measurements deliver the source activity that creates your sustainable outcomes. Think 'source' as well as 'outcome'. #impact #smes Photo by Firmbee.com on Unsplash

Having an independent client feedback program partner is or should be really important to you and your business. We at The Listening Co. ensure the collection of unbiased data, offer specialist expertise and maintain the integrity and effectiveness of the feedback process. The Listening Co. provides you with a neutral perspective, reducing the risk of internal biases influencing the feedback process. This ensures that the data collected reflects genuine client opinions. Internal teams may inadvertently or intentionally influence the feedback process to align with their own interests. We eliminate this risk, ensuring the integrity of the data. Your clients are more likely to provide honest and candid feedback when they know the process is managed by an unbiased third party, enhancing the credibility of the feedback, and importantly the quality of the insights you need. So speak with us today to see how easy it is to get up and running with a bespoke Client Feedback program from The Listening Co.

Nidhi Ramdonee 𝐓𝐡𝐞 𝐊𝐞𝐲 𝐭𝐨 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐋𝐚𝐬𝐭𝐢𝐧𝐠 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 In the world of business, success isn't just about meeting client needs – it's about anticipating them before they even arise. By proactively understanding and addressing the evolving needs of our clients, we can foster stronger relationships, drive greater satisfaction, and unlock new opportunities for mutual growth. Here are some benefits derived from anticipating the needs of the client: 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐓𝐫𝐮𝐬𝐭: Anticipating client needs demonstrates a deep understanding of their goals, challenges, and preferences. This proactive approach not only builds trust but also positions us as not just service providers but also trusted advisors. By consistently exceeding expectations and delivering value-added solutions, we lay the groundwork for long-term partnerships built on mutual respect and collaboration. 𝐔𝐧𝐜𝐨𝐯𝐞𝐫𝐢𝐧𝐠 𝐇𝐢𝐝𝐝𝐞𝐧 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬: By closely monitoring industry trends, analysing data, and engaging in active dialogue with clients, we can uncover hidden opportunities that may not be immediately apparent. Whether it's identifying emerging market trends, anticipating regulatory changes, or spotting untapped customer segments, anticipating client needs allows us to stay one step ahead and position ourselves as strategic partners in their success. 𝐃𝐫𝐢𝐯𝐢𝐧𝐠 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧: Anticipating client needs isn't just about reacting to existing demands, it's also about anticipating future ones and innovating proactively to meet them. By leveraging insights gleaned from client interactions, market research, and cross-industry trends, we can develop innovative solutions that address client needs, differentiate us from competitors, and drive sustainable growth. 𝐄𝐧𝐡𝐚𝐧𝐜𝐢𝐧𝐠 𝐕𝐚𝐥𝐮𝐞 𝐏𝐫𝐨𝐩𝐨𝐬𝐢𝐭𝐢𝐨𝐧: Anticipating client needs enables us to tailor our offerings to their specific requirements, delivering solutions that are not just functional but truly transformative for their operations. By aligning our value proposition with their priorities and pain points, we can demonstrate our commitment to their success and solidify our position as indispensable partners in their journey.

Before you are pulled in a million directions as the year slips away.... Focus!!! Make sure that the work being done directly relates to the company's goals and targets for the year or one of yours. One way to do this... ✨ Start with the top company level (Level 1) Key Performance Indicator (KPIs) or Goals (make sure there is at least one for each business driver - you, leadership, employees, customers, cash, financial partners, and growth). ✨ Determine targets you need to hit each quarter to get there. ✨ Develop the associated action items and Level 2 KPIs that are measured weekly or monthly (to help make sure you hit your quarterly goals). ✨ When other things come up, see if they fit into this model. If they don't and are not required for legal compliance, evaluate whether or not they really need to get done. You can even fast-track this process with #Catipult. Here's to achieving your personal and professional goals in 2024! Photo: Fox with a very focused gaze seen along the Dalton Highway in Alaska, 2010 ________________ I help #SecondinCommands/ #COOs in small ($1M-$30M), founder-led service-based B2B and #GovCon companies accelerate business results, succeed professionally, and get the respect and salary they deserve.

🎯 Are Your Business Goals on Track? It's the fundamental question that drives every business decision: Are you achieving your business goals? The path to increased customer satisfaction, higher revenue, and maximized profits is now more complex than ever. In today’s volatile economic climate, businesses are navigating through a maze of competitive threats, rapid technological changes, financial pressures, and the ever-increasing demands of end-users. 🔄 Facing the Challenges Head-On The pressures don’t stop there. Inadequate management and governance systems, ineffective processes, and technology that doesn’t deliver can lead to a disconnected workforce. The repercussions? Significant enterprise outages, revenue impacts, reputational damage, and the high costs of employee and customer turnover. 💡 Turning Obstacles into Opportunities At Jnana Analytics, we understand these multifaceted challenges. We specialize in aligning your operations with your core business objectives to not only address these issues but to convert them into opportunities for growth and innovation. 🌟 Our Commitment to You Resilience: Equip your business to withstand and thrive amidst economic turbulence. Innovation: Implement technology and processes that add value, not complexity. Cohesion: Foster a connected workforce that's engaged and productive. Growth: Drive strategies that translate directly to improved customer satisfaction and revenue growth. Let's not let enterprise outages define our journey. It's time to rethink, reinvent, and reinvigorate your strategies to meet your business goals head-on. Connect with us at Jnana Analytics to explore how we can make your business goals a reality. Visit www.jnanaanalytics.com to learn more about our transformative approach. #BusinessGoals #Resilience #Innovation #Growth #CustomerSatisfaction #RevenueGrowth #BusinessStrategy #Transformation

The term 'Clients results' encompasses the measurable outcomes achieved by clients, indicative of their hard work as well as the efficiency of the products or services utilized. These results serve as a testament to the substantial advantages and enhancements that individuals or corporations have experienced post the usage of a particular product or service. For instance, the results seen by clients could span from augmenting sales revenue, elevating customer satisfaction metrics, bolstering productivity indices, or even realizing substantial savings in expenses. These tangible outcomes provide solid proof of the inherent value and transformative impact that the product or service has brought to the clients' business operations or personal lives. By meticulously analyzing and showcasing these clients' results, businesses not only validate their own success narratives but also establish a trust factor among prospective clientele. Furthermore, circulating these success stories of clients' results can potentially serve as a catalyst, encouraging and propelling others to strive for similar levels of accomplishment by leveraging the same product or service. This, in turn, can foster a sense of community among clients, where each success story is celebrated and used as a stepping stone for future advancements. #coachtanya #Financialliteracy #financialseries #financialgoals #alieftaxcenter #alieffinancialservice

To stay on top of the latest industry trends and benchmarks, leading enterprises need to know what the #netpromoterscore benchmarks they should aim for to achieve maximum #customersatisfaction . 8x8 take a look at what #nps is, how it affects your business, and the latest NPS benchmarks across leading industries—showing you how your business measures up against others within your sector.

Question to all: Is there any link between CSAT and NPS? We have seen cases where the CSAT of an organisation is above 70% yet its NPS is negavite 🙄🙄 . How is it possible? Is there an explanation to it or the organisation just wrongly computed the 2 KPIs ? Please discuss😊

R.E.P.R.E.S.E.N.T Your Revenue: The Journey to an enhanced Commercial Function Embarking on the path to improving your commercial function and boosting revenue retention is a transformative journey. Here five key areas as to how we help our clients improve: ⭐️ Streamline Your Processes: Efficiency is essential. Streamline your operations to eliminate bottlenecks, reduce costs, and enhance the overall client experience. Embrace technology and automation to optimise workflows. ⭐️ Revamp Your Value Proposition: Your value proposition is the cornerstone of client acquisition & client retention. Ensure it aligns with your clients' evolving needs and clearly communicates the unique benefits you bring to the table. ⭐️ Invest in Employee Development: Your team is your greatest asset. Invest in ongoing training and development to ensure they have the skills and knowledge to provide exceptional service. Happy, engaged employees lead to satisfied clients. ⭐️ Know Your Clients Inside Out: Success starts with a deep understanding of your clients' needs, challenges, and aspirations. Conduct thorough market research and client analysis to tailor your offerings and build lasting relationships. ⭐️ Constantly Evolve: The business landscape is dynamic. Stay ahead by constantly monitoring industry trends, seeking feedback from clients, and adapting your strategies. Continual improvement is the key to long-term success. Remember, the journey to improved commercial function and revenue retention is ongoing. Embrace change, stay client-focused, and always strive for excellence. Your business's future success depends on it. Above all else, live long and prosper 🖖 Team R.E.P.R.E.S.E.N.T #BusinessGrowth #ClientRetention #CommercialFunction #SuccessJourney