More than half of #IT and #contactcenter buyers who purchased a standalone #UCaaS or #CCaaS solution in response to the pandemic have switched or are switching to an integrated #unifiedcommunications and #contactcenter platform. 8x8’s Tricia Morris shares new research results from the 2024 State of Business Communications Report. ⤵️
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Fascinating insights, Tricia! The shift towards integrated UCaaS and CCaaS platforms makes perfect sense given the need for seamless communication and efficiency.