According to McKinsey & Company, 80% of customers expect more personalized communications across multiple touchpoints from #retailers—and many will take their business elsewhere if they don't get that engagement. Find out how retailers are using advanced #communications technology to analyze interaction data across multiple channels, customize experiences, and encourage brand loyalty. Michelle Kelly #retail #retailtech #contactcenter #CX #omnichannel
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Does your #contactcenter provide full visibility into the customer journey to help you create amazing, personalized experiences? 8x8 does! This complete all-in-one solution makes it easy to collaborate with agents and enhance #customerexperiences. Explore our info page here to learn more: https://bit.ly/3uJlveh #customerobsessedcommunications #CX #EX
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The right contact center solution can streamline #manufacturing operations by better connecting the workforce and, in turn, delivering a consistent #customerexperience. Here are six key factors for #manufacturers to consider when choosing the best #contactcenter solution: https://bit.ly/467NyFe Michelle Kelly #CCaaS #CX
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Is your business struggling to keep up with customer inquiries across multiple channels? Are customers dropping off before meaningful interaction occurs? It might be time to consider an #omnichannel messaging approach. 📖 Here's your guide to providing a seamless, personalized experience for every customer interaction: https://bit.ly/4cRZ1uF #CX #CPaaS #API
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We get it, you're busy. So, we'll bring the knowledge to YOU to work at your own pace. Get to know 8x8 Work, the app that brings all of your essential business communications together in one place. Get started anytime with our self-guided, stress-free demo to explore 8x8 Work: https://bit.ly/3VUCiar #UCaaS #UC #CX #EX
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8x8 Partners: Create, build, and elevate your #CX practice with 8x8's Breaking Boundaries series, designed just for you! This series focuses on business strategy, uncovering new opportunities, mastering product positioning, discovery, and maximizing #ROI. Join 8x8 Channel Sales Engineer Manager Tony Poer for part one on July 23 at 11 am PT: https://bit.ly/3XSgaQF #8x8Elevate #8x8Partners #CCaaS #contactcenter #AI
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The ideal #chatbot provides effortless service with natural, familiar dialogue. Learn about 8x8 Intelligent Customer Assistant, our powerful #conversationalAI solution that helps personalize every customer interaction: https://bit.ly/4b5MpzQ #CCaaS #UCaaS #CX #AI
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According to a report from Qatalog and Cornell University’s Ellis Idea Lab, the average employee spends 36 minutes each day switching between tools and apps. ⏱️ See how a platform approach to #contactcenter and #unifiedcommunications improves both #EX and #CX: https://bit.ly/3wHR23Y
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🚀 Connect effortlessly with 187M+ users worldwide and ensure secure, meaningful interactions with LINE Official Notifications (LON)! Find out more about how you can enhance engagement with personalized alerts and interactive CTAs in this eBook: https://bit.ly/3VLBDYJ #CX #CPaaS #LINE #messaging
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Maple Hospitality Group chose 8x8 Contact Center to centralize its #customerservice operations across several restaurant locations. Read about how 8x8 has provided a powerful, scalable tool for driving critical communications functions in Maple Hospitality Group's service-oriented business: https://bit.ly/45ufJfL #contactcenter #hospitality #customerobsessedcommunications
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Exciting news - 8x8 is now an official #WhatsApp provider for MoEngage! 🎉 You can now combine the power of MoEngage’s marketing automation platform with 8x8’s WhatsApp Business Messaging service. Create, launch, measure, and automate WhatsApp campaigns from MoEngage using #AI to provide actionable insights and deliver highly personalized offers and interactions for your customers. 📊📈 Contact us to discover how to elevate your WhatsApp marketing with MoEngage and 8x8! https://bit.ly/3zslpfP
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