1. All topics
  2. Business
  3. Business Analysis and Strategy
  4. Artificial Intelligence for Business
Using AI in Customer Service Preview

Using AI in Customer Service

With Brad Cleveland Liked by 193 users
Duration: 45m Skill level: Beginner Released: 10/5/2023

Start my 1-month free trial Buy for my team

Course details

While AI has been part of the customer service industry for many years now, the advent of newer technologies will have an even greater impact, and you need to stay apace with the latest trends. Understanding how to effectively implement and manage AI-powered solutions can significantly improve customer satisfaction, streamline operations, and drive overall business growth. In this course, join customer service expert Brad Cleveland to learn how to leverage AI in customer service, with a focus on foundations and principles that can help ensure your success. Brad introduces the design, development, and deployment of AI customer service solutions, as well as the integration of AI with existing customer service processes and systems. This course also explores some of the most important ethical and legal considerations associated with using AI in customer service and provides strategies for mitigating potential risks, ensuring compliance, and driving long-term business transformation.

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructor

Learner reviews

4.7 out of 5

236 ratings
  • 5 star
    Current value: 183 78%
  • 4 star
    Current value: 41 17%
  • 3 star
    Current value: 8 3%
  • 2 star
    Current value: 3 1%
  • 1 star
    Current value: 1 <1%
  • Narumon Subchan Narumon Subchan

    Narumon Subchan

    Customer Support Consultant ที่ Roche

    5/5 June 30, 2024
    It is easier to understand for beginner
    Helpful · Report
  • Edna Schloss Edna Schloss

    Edna Schloss

    Facilities Assistant, Receptionist & Conference Room Scheduler

    5/5 June 20, 2024
    Brad Cleveland has been a step in the right direction refreshing Omni-channel customer service level using the voice of the customer supporting employee experience human guide and leadership for proactive engagement supporting SLA.
    Helpful · Report
  • Shreekant Kumbhar Shreekant Kumbhar

    Shreekant Kumbhar

    Director/Manager Customer Success, Service Delivery, and Support 🌟 Customer Experience (CX) Leader Leveraging Customer Insight to Optimize Costs…

    4/5 April 25, 2024
    Thank you, Brad for this AI course. This reminded me for a similar strategic project we had taken for consolidation of customer care number back then, we too had done through analysis of ROI and COI. This made it easier for board to take quick decision and we were able to successfully implement it for both better ROI and higher customer satisfaction.
    Helpful · Report

Contents

What’s included

  • Practice while you learn 2 exercise files
  • Test your knowledge 4 quizzes
  • Learn on the go Access on tablet and phone
  • Stay up to date Continuing Education Units

Similar courses

Download courses

Use your iOS or Android LinkedIn Learning app, and watch courses on your mobile device without an internet connection.

Download on the App Store Get it on Google Play