4,073Results for "Customer Service"

Zendesk Customer Service Professional Certificate

Learning Path

Customer Service Foundations

By: Jeff Toister and Madecraft

Course

Using Customer Surveys to Improve Service

By: Jeff Toister

Course

The 10 Pillars of Customer Experience

By: Brad Cleveland

Course

Building Rapport with Customers

By: Myra Golden

Course

Customer Service: Managing Customer Expectations

By: Jeff Toister

Course

Customer Experience: Service Blueprinting

By: Jeannie Walters

Course

Customer Service: Creating Customer Value

By: Noah Fleming

Course

What is customer service?

From: Providing Legendary Customer Service

Video

Service Excellence: How to Exceed Expectations Every Time

By: Michael Kerr and Madecraft

Course

The Service Mindset: Enhancing Your Customer-Centric Skills

By: Robbie Kellman Baxter

Course

Understanding why customer service is hard

From: Innovative Customer Service Techniques

Video

Listening to Customers

By: Noah Fleming

Course

Customer Service: Serving Customers Through Chat and Text

By: Leslie O'Flahavan

Course

Creating Positive Conversations with Challenging Customers

By: Myra Golden

Course

Building Rapport with Customers (2022)

By: Myra Golden

Course

Developing a Service Mindset

By: Lisa Earle McLeod and Elizabeth (McLeod) Lotardo

Course

Phone-Based Customer Service

By: Jeff Toister

Course

Customer Service: Problem-Solving and Troubleshooting

By: Noah Fleming

Course

Working with Upset Customers

By: Jeff Toister and Madecraft

Course

Customer Service Leadership

By: Brad Cleveland

Course

Knowing your customers

From: Customer Advocacy

Video

Customer Service: Managing Customer Feedback

By: Brad Cleveland

Course

What is customer service strategy?

From: Customer Service Strategy (2018)

Video

Establish enabling technologies

From: Customer Service Strategy

Video

How to Build Rapport Quickly

By: Pete Mockaitis | How to Be Awesome at Your Job

Course

Empathizing with customers

From: Customer Service Foundations

Video

Talking to Customers

By: Noah Fleming

Course

Clarifying what your customers want

From: Customer Service and Support During Economic Downturns

Video

Gauge the effectiveness of the customer service strategy

From: Customer Service Strategy

Video

Listening to customers

From: Creating a Positive Customer Experience

Video

Manage unhappy customers

From: Listening to Customers

Video

Positively prime customers

From: Creating Positive Conversations with Challenging Customers

Video

Customer Service Strategy

By: Brad Cleveland

Course

Customer Service: How to Deliver Support Across Languages

By: Myra Golden

Course

Yield to customers

From: Building Rapport with Customers (2022)

Video

Boosting the value of customer service

From: Customer Service Leadership

Video

The role of customer service strategy

From: Customer Service Strategy

Video

Innovative Customer Service Techniques

By: Jeff Toister

Course

AI and the impact on customer service

From: Balancing AI and the Human Touch in Customer Service

Video

Actively listening to customers

From: Customer Service Foundations

Video

Customer Service Fundamentals for Hospitality

By: Sara Odorisio and CRFT Productions

Course

Calming down angry and upset customers

From: Customer Service: Problem-Solving and Troubleshooting

Video

Use rapport to disarm angry customers

From: Building Rapport with Customers

Video

SAP Business One: Sales and Customer Service

By: Steven Lipton

Course

Exceptional service cultures

From: Service Excellence: How to Exceed Expectations Every Time

Video

Creating a Positive Customer Experience

By: Jeannie Walters

Course

Understanding expectations

From: Providing Legendary Customer Service

Video

Connecting with customers

From: Communicating Values

Video

Writing Customer Service Emails

By: Leslie O'Flahavan

Course