From the course: Human Resources: Leadership and Strategic Impact

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Important is the wrong question

Important is the wrong question

From the course: Human Resources: Leadership and Strategic Impact

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Important is the wrong question

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- Do you build your HR strategy by asking what's important? Most organizations do. Organization leaders ask HR leaders to build an HR strategy that supports our important strategic goals, focusing on the important human resources that are vital to those goals. This is a fundamental mistake, which explains why many HR strategies are weaker than they should be. You can see the effects of this common mistake by using the example of an HR strategy for a Disney theme park, such as Disneyland or Disney World. When you search for a strategic goal that's important, you often look for consensus among your leaders. That produces strategic goals that are generic, such as increase innovation, make us faster, make our organization more digital, or improve customer focus. If we did this for a Disney theme park, everyone would agree that the goal of maximize customer satisfaction was important. Of course, this is a vital goal for all Disney theme parks. HR strategists might feel confident, and their…

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