From the course: Human Resources: Leadership and Strategic Impact

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Find the bottleneck in a process

Find the bottleneck in a process

From the course: Human Resources: Leadership and Strategic Impact

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Find the bottleneck in a process

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- A strong HR strategy, helps you make better investments in people. That means, you can target your people investments to the strategic pivot points, where those investments have the largest impact on your strategic success. How do you find those strategic pivot points? One way is to look for the bottlenecks or constraints in your organizational processes. Once you find a bottleneck in your processes, you can figure out how people can improve the bottleneck. Imagine you're a leader in the division that runs Disney theme parks, such as Disneyland and Disney World. How could you find the vital constraint that would make the biggest impact on your strategy? You would start by imagining the guest experience as a series of process steps that lead to a key strategic outcome. The strategic outcome at a Disney theme park is to create a magical guest experience. You can think of the park experience as a limited number of minutes during which Disney's strategic goal is to create maximum magic,…

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